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Hard Rock Riviera Maya - Adults Only

Rating:
Features: Adults Only, Scuba, Luxury, Weddings, Honeymoons, Spa
DAI Inside Scoop: HEAVEN AT THE HARD ROCK HOTEL RIVIERA MAYA

Exclusive to adult guests only, our All Inclusive amenities at Heaven are like nothing you’ve ever seen. But that doesn’t mean they’re encased in glass and hushed away behind velvet ropes. No. Here, we magnify, intensify, and straight up amplify the luxury with world-class shopping, magnificent pools, and opulent extras straight from the front row of paradise.

Hotel Information


Hard Rock Riviera Maya - Adult Only Section
Carretera Cancun-Chetumal Km. 72
Riviera Maya, Quintana Roo, Mexico 77710


Distance from hotel to town, 90 minutes.
Distance from hotel to Cancun International Airport (CUN), 50 minutes.

Enjoy an adults-only section with amazing amenities and breathtaking
views. Indulge in savory cuisine at one of the resort's restaurants,
enjoy a cocktail at one of the nine bars, and party at the nightclub.
For a day of pampering, relax in one of the 75 treatment rooms at the
legendary Rock Spa or at the on-site yoga temple. The four adults-only
pools also offers the perfect place to relax and unwind.

Hotel Amenities


Aerobics Room Bar (swim-up)
Bell Services ($) Car Rental ($)
Concierge Disco
Doctor (on call) Dry Cleaning Services ($)
Games (table) Gift Shop
Gym Ice Machines
Laundry Service ($) Ping Pong
Scuba Demonstration Taxis
Travel Agency ($) Volleyball (beach)
Watersports (non-motorized) Wedding Services ($)
Wheelchairs (on request) Whirlpools

Internet Access (wireless)
-Wireless Internet service is offered in both public areas and
guestrooms at no cost for guests using their laptops. If a
guest needs to use the computer located in the lobby or
business centers, then they must pay the applicable fee.

Miscellaneous Amenities
-Cross Current Pool
-Waterfalls
-Beach Inlet
-Lap Pool
-Spinning Room
-Yoga Hut
-Labyrinth Zen Walking
-Obstacle Course
-Indoor Liquid Sound Pool
-Climbing Tower
-Aerobics Room
-Meditation Pond
-Fitness Adventure Trail
-2 Outdoor Freestyle pools, 1 of which has 8 Jacuzzis
-Weekly Manager's Cocktail Party at the Lobby Bar with
Petit-Fours and Live Music.


($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Adults Only.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
No children allowed. This is an adult's only resort (18 and
over).

Maximum Occupancy:

2018
Deluxe Gold King - 2 adults.
Deluxe Gold Double - 4 adults.
Deluxe Gold Pure King - 2 adults.
Deluxe Diamond - 2 adults.
Deluxe Platinum Sky Terrace - 2 adults.
RRL Deluxe Platinum King - 2 adults.
Rock Suite Platinum 2 Bedroom - 6 adults.
Rock Suite Platinum Rooftop Lounge 2 Bedroom - 6 adults.
Bret Michaels Rock Star Suite - 4 adults.

2019-2020:
Deluxe Gold King - 2 adults.
Deluxe Gold Double - 4 adults.
Deluxe Gold Pure King - 2 adults.
Deluxe Diamond - 2 adults.
Deluxe Platinum Sky Terrace - 2 adults.
RRL Deluxe Platinum King - 2 adults.
Rock Suite Platinum 2 Bedroom - 6 adults.
Rock Suite Platinum Rooftop Lounge 2 Bedroom - 6 adults.
Bret Michaels Rock Star Suite 2 Bedroom - 4 adults.

Deluxe Gold King, (KXG) Consider this room your all-access pass to club awesome.
So kick things off in style and never look back with one king bed or two
double beds.
View: Garden.

Deluxe Gold Double, Consider this room your all-access pass to club
awesome. So kick things off in style and never look back with one king
bed or two double beds.
Bedding: 2 double beds.
View: Garden.

Deluxe Gold Pure King, All the regular Deluxe Gold awesomeness with the
addition of the Pure standard. Pure Hypo-Allergenic Rooms are designed
to provide a better night's sleep for all guests, especially allergy
sufferers.
View: Garden.

Deluxe Diamond, (DXI) Hard Rock is more than a vacation - it's a lifestyle. And
to prove it, they've packed these legendary digs with non-stop extras and
no-limit luxury.
View: Partial Ocean.

Deluxe Platinum Sky Terrace, One king bed. Let's amp things up and blow
some minds with unparalleled access to the things in life that rock. Step
up and enjoy.

Rrl Deluxe Platinum King, Consider this room your all-access pass to club
awesome. So kick things off in style and never look back with one king.

Rock Suite Platinum 2 Bedroom, This room plays to a packed house every
night and nails the gig every time. Unleash your inner icon and enjoy
this two bedroom Rock Suite with one room with a king bed and a second
room with one king bed or two double beds.
View: Ocean.

Rock Suite Platinum Rooftop Lounge 2 Bedroom(*), Two bedroom suite equipped
with a dining and living room area. Feel that?? That's a feeling only a
suite like this could deliver. And don't worry - it never fades. Not when
you surround yourself with non-stop luxury at every turn. Go big and
enjoy.

Bret Michaels Rock Star Suite 2 Bedroom(*), Two king bedrooms with private
terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level
amenities are already included in this room category so you may rock on-
my highness. Just when you thought it couldn't get any better, they added
the first-ever artist branded Rock Star Suite to their collection.

RRL Deluxe Platinum King Amenities:
-Rock Royalty Personal Assistant: Can be reached from 7:00am
to 11:00pm via cell phone from in room phone. After 11:00pm,
dial 1 for assistance.
-Ironing Service: Limited two items per person/per stay.
-Ugraded full size Rock Spa Bath Products
-Express luggage delivery
-Complimentary shoe shine
-Nighly petit fours
-Spa tub preparation: Can be prepared by on call Personal
Assistant with 24 hour notice.
-Personal assistance with reservations on and off property
-Priority Reservations to picks and mix program
-Complimentary 25 minute couple's massage at the Rock Spa.
-Aromatherapy and Pillow Menu
-Lush bathrobe, plush Bathrobes & slippers
-Complimentary beach bag (1 per room/per stay)
-Sleeping mask
-Balcony with hammock
-Large beach towel
-Turndown Service
-Minibar snacks
-iPod dock
-Espresso machine
-Room service with selected a la carte menu available from
6:00pm to 10:00pm.
-Premium liquor dispenser
-Priority Bali Beds ($)
-Late check out until 3:00pm available upon request.
-Bonus Track: Personal Assistant will help review account and
assist in express check out.
-Bluetooth enabled wireless alarm clock radio

The Pure Promise
-Valid for Deluxe Gold Pure King and Deluxe Gold Pure
Double categories.
-Shock Treatment: This advanced shock treatment destroys
nearly all of the mold and bacteria in every nook and
cranny of the room.
-Hypo-allergenic encasement for mattress and pillow: Soft,
breathable micro-fiber coverings to allow for a more
restful sleep.
-All surfaces specially treated: Upholstery and all soft
surfaces are deep cleaned with a patented Pure clean
solution.
-Air purification system: State-of-the-art system proven to
kill 98% to 100% of bacteria and viruses.
-Pure shield: This bacteriostatic barrier applied to all
room surfaces makes it nearly impossible for bacteria and
viruses to survive.
-Deep clean air handling unit: A Pure treated air
conditioning unit along with air clean filters results
in healthier air circulating. Coils are deep cleaned and
disinfected using PURE's advanced treatment.
-Pure tea tree oil cartridge: Tea tree oil cartridge is
installed into the air-handling unit to maintain sanitized
conditions.

Bret Michaels Rock Star Suite Amenities:
-Living room has everything you need to sit back and relax
or entertain your parade of fans that came to party with
you on vacation: Premium bar; Coffee maker; Microwave;
Wine fridge; Photo booth; Dining table that flips to play
card games; Camaro-converted billiard table;
Bandana-influenced ceiling decor to showcase the famed
rocker's individuality; Lava lamp themed dance stage;
Surround sound entertainment system, and 80" flat screen
TV; Private Game/Theater Room.
-Get ready to experience that private theater that you've
always wanted in your home, here for you to enjoy on
vacation: Plush bean bags and lazy boy seating; Blu-ray
player; Video game console; Projector and screen; Surround
Sound System.
-Fitness Center: Every rock star needs to stay in shape,
even when on vacation. No need to leave the room to work
off those all inclusive amenities, we have you covered
with your own workout equipment that includes: Treadmill,
cycling machine, dumbbells, master bedroom
-Mini concert themed entrance complete with PICKS guitar
kit
-Custom built in desk chair made from motorcycle parts
-Hydro Spa bathtub in room
-5 person shower with one way mirror and Bluetooth water
proof speaker
-Guitar amp mini fridge
-Vanity built into master bathroom
-Walk in closet
-Upstairs terrace: Ready to take the party upstairs?? We
have you all set to rock with your friends day or night
with the layout of this terrace: Amazing view of Caribbean
ocean; Additional half bath; BBQ grill; Custom dining area;
HD TV; Hot tub; Fire pit; DJ booth (equipment available
upon request); Bar area; Plenty of places to lounge in the
Mexican sun
-Additional Amenities: Aromatherapy, beach bag and hang over
kit; iPad control system for A/V (must be returned upon
check out); Exclusive 24 hour room service and mini bar in
each room; Nightly turndown service; Private check-in, early
check-in, and late check-out; Your own LED remote control to
set your own vibe and mood.
-Bluetooth enabled wireless alarm clock radio

(*) Denotes on request basis only, no allotment given.

All accommodations include: bathrobes, purified water, hairdryer, liquor
dispenser, air conditioning (individual climate control), safe, ceiling
fan, turndown service, iron, mini-bar, bath amenities, telephone (direct
dial), coffee maker, ironing board and television (satellite).

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Club Heaven, Just steps from the main lobby, Heaven Bar and Disco
features live DJ entertainment, the finest selection of international
spirits and the very best vibe in the Caribbean. Operating hours:
Monday-Sunday : 11:00pm-3:00am

Float, Enjoy a legendary cocktail menu by the pool with all the
Hard Rock excess you can handle.

Martini Bar, Enjoy classic martinis and a selection of top-shelf
spirits.

Rhythm Bar, Part of the Rock Spa experience, Rhythm features a
relaxing environment, premium cocktails, and international favorites
just steps from the cross current pool.

Sun Bar, The perfect place to raise a glass, the Sun Bar is
located off the main lobby and offers exotic cocktails, old favorites
and a premium selection.

Add-On Package (Complimentary Honeymoon Package 2017-2018)


COMPLIMENTARY HONEYMOON PACKAGE 2017-2018

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-Complimentary bottle of sparkling house wine
-Mini cake
-Honeymoon dinner
-In room breakfast
-Hydro spa tub experience
-Welcome note from Colin Cowie

Please Note:
-Honeymoon couple must present proof of marriage within the
past year.
-Amenities not available when requested on site.

Add-On Package (Complimentary Silver & Gold Anniversary 2017-2018)


COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018
Couples celebrating their Silver and Gold Anniversary during
their stay will receive the following:

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-A bottle of sparkling wine
-Mini cake
-Honeymoon dinner at selected restaurants
-Late check out until 6:00pm upon request and subject to
availability

Please Note:
-Amenities not available when requested on site.

Specialty Package (All Inclusive Features 2018-2020)


ALL INCLUSIVE FEATURES 2018-2020

Booking Dates: 02/05/2016 - 12/21/2018
02/21/2018 - 12/18/2020
Travel Dates: 12/24/2016 - 12/21/2018
12/22/2018 - 12/18/2020

Package Inclusions:
-Luxurious accommodations
-Fine dining
-Delicious snacks
-Top shelf drinks
-Room service 24 hours
-Daily and nightly entertainment
-Non motorized watersports
-Wireless internet
-Unlimited phone calls within Mexico and to the Continental
U.S. and Canada. Some restrictions apply.
-Business center (internet use for 30 minutes per room/per
stay
-Taxes and gratuities
-Use of the facilities of Hard Rock Hotel Riviera Maya, Hard
Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and
The Golf Club at Playacar. Transportation not provided.


Package inclusions are subject to change.

Bonus Features



Complimentary Anniversary Amenities
Travel Dates: 02/02/2016 - 12/21/2018

-Couples celebrating their anniversary during their stay
will receive a mini cake.

Miscellaneous Information



Playacar Spa & Golf Club
Playacar Spa & Golf Club is open 365 days a year from 6am
until dark. Tee time reservations may be made 30 day in
advance.

GOLF COURSE DATA
Number of holes 18
Par 72
Yardage 7144/6639/6239/5697
Slope ratings 148/136/134
Course ratings 76.1/73.4/72.8
Fairways 419 Bermuda
Greens Tiff Dwarf Bermuda

GOLF COURSE AMENITIES
Club house Pro shop
Snack bar Bag storage
Practice area Club rental
Golf carts

RESERVATIONS INFORMATION
Tee times may be reserved up to 30 days in advance at the
Playacar Spa & Golf Club by either fax or e-mail. Please
send all requests to :

Golf Reservations
Fax: 011 (52 998) 881-6090
E-mail: teetimes@palaceresorts.com

Guests will be required to arrange round trip transportation
to the golf course and pick up their Golf vouchers at least
1 day prior to their tee-time reservation at the Chaza
Travel hospitality desk, located in the lobby. Guests will
not be allowed to play without a Golf Voucher.

Tee times must be cancelled at least 48 hours in advance to
avoid a no-show fee. Fee will be charged as an incidental charge
to the guest's hotel bill.

Documents Required For Wedding Ceremonies
-Home address and occupations (bride and groom)
-Birth certificates (original or certified copy of each
one)
-Valid Passports. Although Passports are not required for
US citizens for entry into Mexico, they are mandatory for
weddings.
-Original blood test to determine blood type, HIV and STD.
Tests must be taken at the resort and results are ready
within 24 hours.
-Original or certified copy of former spouses death
certificate if applicable
-Original divorce decree if applicable
-Legal documentation of adoption or name change if
applicable
-Tourist Id provided by customs upon arrival at Cancun
International Airport
-Name, age, nationality, home address, occupation, driver's
license or passport and tourist ID of 4 witnesses.
Witnesses must arrive 2 days prior to ceremony. If
witnesses are not available, Palace Resorts will provide
them.
-Bride and Groom must arrive in Cancun at least 3 working
days prior to the wedding ceremony to meet with the
wedding coordinator and submit all documents. Ceremony
will not be performed unless all documents are in
order. No exceptions.
-Do not send documents by mail.

Spring Breakers
-Spring break groups are not allowed.

Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors. Effective for travel
10/11/17 to 12/31/17, the hotels will collect $10 Mexican
pesos per room per day. From 01/01/18 onwards, hotels will
collect $20 Mexican pesos per room per day. The proceeds
will be deposited in an environmental trust to fund local
projects.

Student Booking Policy:
Travel Dates: 12/23/2017 - 12/21/2018

-An adult or legal guardian over 25 years of age is required
to stay in each room.
-Students under 18 years old must travel and share a room
with a parent/legal guardian (no exceptions).
-Proof of age required. All students will be required to
provide valid passports upon check-in.
-Alcohol will be served to students over 18 years old only.
-Legal drinking age in Dominican Republic/Mexico is 18. ID
may be asked for at any time, under age drinking and
providing alcohol to minors in punished by law.
-Introducing alcohol to the premises or taking it out of
premises is not allowed.
-Tape recorders, radios and any sound devices may not be
used in rooms, building or at the pool area; you will
only be allowed to use them with headphones. Remember
there are other guests on the property who do not want to
be disturbed by loud music
-Students not staying at AIC - Hard Rock hotels may have
access to the property with purchase of a day pass.
-A credit card will be required upon check in as a guarantee
in the event of damages to the property.
-Guests will be financially and legally responsible for all
damages and disruptions caused on the property.
-The hotel can and will suspend any or all of its services
to guests who, in the hotel's opinion display or enact
improper conduct offensive and/or unacceptable and/or
dangerous to others/and or themselves.

Student Group Policy (When traveling with parents):
Travel Dates: 12/22/2018 - 12/18/2020

Hotel will accept families or friends that travel together as a group
whose children attend the same school, sports team, or social
organization(s). These groups are different because they are traveling
with their parents and, therefore, will not be labeled as student groups.
These groups will be treated as regular groups and should adhere to the
normal group policies if they sign a group contract. However, as an
extra measure of precaution, these groups must still adhere to the
"Student Group Policy" outlined below:

-An adult or legal guardian over 25 years of age is required to stay in
each room.
-Proof of age required. All guests will be required to provide their
valid passports upon check in.
-Introducing or removing alcohol to or from the premises is not allowed
and punishable by law.
-Tape recorders, radios and any sound devices may not be used in the
rooms, building or at the pool area. Guests may only use them with
headphones.
-Guests not staying at the Hotel may have access to the property with
the purchase of a day pass at the established rate.
-A credit card will be required upon check in as a guarantee in the
event of damages to the property.
-Guests will be financially and legally responsible for all damages and
disruptions caused in the property.
-The Hotel can and will suspend any or all of its services to guests
who, in Hotel's opinion, display or enact improper conduct offensive
and/or unacceptable and/or dangerous to the others and/or themselves.

Cancellation Fees


2018
All categories except Bret Michaels Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-03/27/18, within 5 days, 1-night penalty.
03/28/18-03/31/18, within 14 days, 2-night penalty.
04/01/18-06/27/18, within 5 days, 1-night penalty.
06/28/18-08/18/18, within 14 days, 2-night penalty.
08/19/18-12/21/18, within 5 days, 1-night penalty.

Bret Michaels Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-12/21/18, within 30 days, 3-night penalty.

2019-2020:
All categories except Bret Michaels Rock Star Suite:
12/22/18-01/02/19, within 30 days, 100% penalty.
01/03/19-04/16/19, within 5 days, 1-night penalty.
04/17/19-04/20/19, within 14 days, 2-night penalty.
04/21/19-06/28/19, within 5 days, 1-night penalty.
06/29/19-08/18/19, within 14 days, 2-night penalty.
08/19/19-12/20/19, within 5 days, 1-night penalty.
12/21/19-01/04/20, within 30 days, 100% penalty.
01/05/19-04/03/20, within 5 days, 1-night penalty.
04/04/20-04/11/20, within 14 days, 2-night penalty.
04/12/20-06/25/20, within 5 days, 1-night penalty.
06/26/20-08/23/20, within 14 days, 2-night penalty.
08/24/20-12/18/20, within 5 days, 1-night penalty.

Bret Michaels Rock Star Suite:
12/22/18-12/18/20, within 30 days, 3-night penalty.

Customer Reviews


07/15/2008
HI Tom- I would like to start off by saying we had a fabulous time. The resort is absolutely beautiful and the staff could not have been more helpful. They were right there when ever we neede...
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07/15/2008
Hey Tom, The trip went well. The resort was very nice, though we may have drank them into bankruptcy. Restaurants kicked ass, and the service was impeccable. The room was nice. The only negati...
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06/20/2007
Hey Tom! Our honeymoon was absolutely wonderful. I couldn't have asked for a better location! The service was par excellent... we were so impressed we HAD to leave tips.... The Food was undescrib...
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