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Iberostar Paraiso Maya

Rating:
Features: Kids Program, Weddings, Honeymoons
DAI Inside Scoop: Located on a beautiful stretch of white-sand beach, this picturesque resort was designed to fulfill every expectation. From spacious suites to exciting activities, 24-hour amenities, entertainment, drinks and dining, this distinctive property provides the feel of a small inn with all the luxuries of an established resort.


Size: 432 rooms, 3 floors
Built: 2004
Last Renovation: N/A
Location: On a beautiful stretch of white sandy beach in Playa Paraiso, 39 km from Cancun and 15 km from Playa del Carmen, next to our newest Iberostar Paraiso Lindo and less than 30 minutes from the Cancun International airport.

Hotel Information


IBEROSTAR Paraiso Maya
Carrretera Chetumal-Puerto Juarez, Km. 309
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to Playa del Carmen, 20 minutes.
Distance from hotel to Cancun International Airport (CUN), 30 minutes.

Full of details inspired by the Mayan culture, this hotel
shares main facilities and services with the neighboring
Iberostar Paraiso Lindo. It features 24-hour all-inclusive
service, and personalized Concierge service during the day.
The hotel has a total of nine pools, among them a lazy river
and a unique wave pool. It also offers six bars/lounges, an
ice cream parlor, a game room and a fitness center. Guests
staying at this hotel can also enjoy the following services
at an additional charge: use of conference rooms at the
Convention Center, golf course, wedding arrangements, spa
and beauty salon, babysitting, laundry service, internet and
24-hour medical service.

Hotel Amenities


Accommodations for Physically Challenged Guests
Activities Desk Activities Program (day time) ($)
Aerobic Classes Aerobics (aqua)
Archery Archery (nearby)
Babysitting Services ($) Bar (swim-up) (2)
Barber Shop ($) Beach (onsite)
Beauty Salon ($) Billiards
Bocce Car Rental Desk ($)
Children's Activities Children's Playground
Concierge Conference Rooms
Currency Exchange Disco
Dive Center ($) Doctor (on call) ($)
Elevators Entertainment
Exercise Classes Facilities for Physically Challenged Guests
Floors (3) Front Desk (24-hour)
Game Room Gift Shop ($)
Golf (onsite) ($) Health Club
Hospitality Desk Ice Machine
Jacuzzis (outdoor) Kayaks
Laundry Service ($) Lounges
Massage Services ($) Medical Services ($)
Meditation Room Multilingual Staff
Nightclub Parking
Ping Pong Pool (children's)
Pool (outdoor) Poolside Beverage Service
Poolside Grill Poolside Meal Service
Putting Green Restaurants (6)
Sauna ($) Security (24-hour)
Shooting ($) Snack Bar
Spa ($) Suites (432)
Sundries Shop Taxi Stand ($)
Tennis Courts (day/night) Tennis Instructor ($)
Tour Desk ($) Tours & Excursions ($)
Towels (beach) Towels (beach/pool)
Travel Agency ($) Umbrellas (beach/pool)
Volleyball (beach) Watersports (motorized) ($)
Watersports (non-motorized) Wedding Coordinator ($)
Wedding Site ($)

Internet Access: ($)
Internet Access (regular at internet cafe
and wireless, at Convention Center)

Babysitting Services : ($)
-The client must pay the babysitter directly (cash only).
-The maximum number of children per babysitter is 3 children
at a time.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 12 years old.

Maximum Occupancy:

2017
Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
Pool View Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
Superior Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
Family Junior Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children
or 5 adults and 1 child.
Presidential Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
Family Superior Junior Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children
or 5 adults and 1 child.
Presidential Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.

*The Family Rooms requires a minimum of 4 paying adults. Children
can count towards the adult minimum occupancy but must pay the adult
extra person rate.

Junior Suite, Junior Suite with private balcony with garden
view, air conditioning, ceiling fan, minibar stocked daily
with beer, soft drinks and bottled water, 24 hour room
service, Concierge service, daily turndown service, flat
screen TV, alarm clock, digital safe, coffee maker, iron and
ironing board, hair dryer. Spacious bathrooms with double
vanity sink, bathrobes, bath slippers, shower and separate
whirlpool tub. Total area is 624 square feet. Complimentary
access to Spa Sensations wet area and complimentary WiFi.
Bedding: 1 king bed or 2 double beds.
View: Garden or Pool.
Location: Ground Floor.

Pool View Junior Suite, Junior Suite with private balcony
with pool view, air conditioning, ceiling fan, minibar
stocked daily with beer, soft drinks and bottled water, 24
hour room service, Concierge service, daily turndown service,
flat screen TV, alarm clock, digital safe, coffee maker,
iron and ironing board, hair dryer. Spacious bathrooms with
double vanity sink, bathrobes, bath slippers, shower and
separate whirlpool tub. Total area is 624 square feet.
Location convenient to beach and pool. Beach towels in room.
Complimentary access to Spa Sensations wet area and
complimentary WiFi.
Bedding: 1 king bed or 2 double beds.

Superior Junior Suite, (JSS) Junior Suite with 1 pullout sofa bed,
private balcony with garden view, air conditioning, ceiling
fan, minibar stocked daily with beer, soft drinks and
bottled water. 24 hour room service, Concierge service and
daily turndown service, flat screen TV, alarm clock, digital
safe, coffee maker, iron and ironing board, hair dryer.
Spacious bathrooms with double vanity sink, bathrobes, bath
slippers, shower, hair straightening iron and separate
whirlpool tub. Total area is 667 square feet. Complimentary
access to Spa Sensations wet area and complimentary WiFi.
Bedding: 1 king bed or 2 double beds.

Family Junior Suite, Junior Suite with guaranteed connecting
bedrooms, one room with 2 double beds and one room with 1
king bed, a private balcony with garden view, air
conditioning, ceiling fan, minibar stocked daily with beer,
soft drinks and bottled water, 24 hour room service,
Concierge service, daily turndown service, microwave, flat
screen TV, alarm clock, digital safe, coffee maker, iron and
ironing board, hair dryer. Spacious bathrooms with double
vanity sink, bathrobes, slippers, shower and separate
whirlpool tub. Total area is 1248 square feet. 24 hour room
service includes children's menu family amenities (children's
items). Priority reservations at specialty restaurants.
Complimentary access to Spa Sensations wet area and
complimentary WiFi.

Presidential Junior Suite(*), (SPJ) Spacious suite with 2 double beds
and a private terrace with partial oceanview, air conditioning,
ceiling fan, customizable mini bar stocked daily with premium
liquors, international and domestic beer, soft drinks and
bottled water. Concierge service, nightly turndown service,
and 24-hour room service. Flat-screen TV, digital safe, coffee,
coffee maker, iron and ironing board, hair dryer, bathrobes
and slippers. Spacious bathroom with double vanity sink,
shower and separate whirlpool tub. Total area is 667 sq. ft.
Bedding: 2 double beds.

Family Superior Junior Suite, Junior Suite with guaranteed
connecting bedrooms, one room with 2 double beds and one
room with 1 king bed, sofa bed, a private balcony with
garden view, air conditioning, ceiling fan, minibar stocked
daily with beer, soft drinks and bottled water. 24 hour room
service, Concierge service, daily turndown service, flat
screen TV, alarm clock, digital safe, coffee maker,
microwave, iron and ironing board, hair dryer. Spacious
bathrooms with double vanity sink, bathrobes, shower and
separate tub. Total area is 1335 square feet. Location
convenient to splash park. 24 hour room service includes
children's menu. Complimentary access to baby kitchen with
prepared baby food and family amenities (children's items).
Priority reservations at specialty restaurants.
Complimentary access to Spa Sensations wet area and
complimentary WiFi.

Presidential Suite(*), (PST) Suite with oversized bedroom with walk
in closet, a large living room, a separate dining room and
kitchenette. Private terrace with partial ocean view (The
natural growth of the mangroves may block the view. The
hotel is not allowed to cut them.) whirlpool and sun
loungers. Individually controlled air conditioning, ceiling
fan, customizable minibar stocked daily with premium
liquors, soft drinks, bottled water and snacks, 24 hour
room service, daily turndown service, concierge service,
flat screen TV, alarm clock, iPod/MP3 docking station,
digital safe, coffee maker, Espresso machine, microwave,
iron and ironing board, hair dryer. Spacious bathroom with
double vanity sink, luxurious bath amenities, bathrobe and
slippers, hair straightening iron, shower and separate
whirlpool tub. Additional half bathroom. Total area is 2500
square feet. Oceanfront location. Welcome amenity. Early
check in and late check out upon availability. Private in
room check in. Daily turndown service, aromatherapy service.
One romantic turndown service. One beach towel in room. Full
access to IBEROSTAR Grand Hotel Paraiso (guests will be
given a wrist band). One 50 minute massage per person per
stay. One romantic dinner. Complimentary access to Spa
Sensations wet area and complimentary WiFi.
Bedding: 1 king bed.

(*) Denotes on request basis only, no allotment given.

All accommodations include: smoke detector, safe (in accommodation),
balcony (private), iron, coffee/tea maker, desk, mini-bar, trouser
press: ($), accommodations (for physically challenged guests), safe
deposit box, air conditioning, internet access (wireless): ($), bathtub,
ironing board, crib, telephone, movies (in accommodation): ($), wake-up
calls, room service (24-hour), shower, hairdryer, alarm clock, internet
access: ($), ceiling fan, data port, maid service, , non-smoking
accommodations and housekeeping.

($) Denotes a fee may be charged.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Coco Bar, Beach bar.

General Opening Hours: 11:00am-6:00pm

Melody Bar
General Opening Hours: 6:00pm-1:00am

El Fogon, Buffet Restaurant.

Breakfast Hours: 7:00am-11:30am
Lunch Hours: 12:00pm- 4:00pm
Dinner Hours: 6:30pm-10:00pm

Dress Code: Casual.
Gentlemen must wear shirts with sleeves for
dinner.

El Rancho(*), Steak House.

Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily

Gentlemen must wear shirts with sleeves and long
trousers.

(*) Denotes reservation is required.

El Tapatio, Snacks can also be served here.

Cuisine: Mexican.

Breakfast Hours: 7:00am-11:30am
Lunch Hours: 12:00pm- 4:30pm
Dinner Hours: 6:30pm-10:00pm

Dress Code: Casual.
Gentlemen must wear shirts with sleeves
for dinner.

L'etoile, Gourmet Cuisine.

Cuisine: French.

Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily

Gentlemen must wear shirts
with sleeves and long trousers.

La Geisha(*), Japanese cuisine.

Cuisine: Japanese.

Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily

Gentlemen must wear shirts with sleeves and
long trousers.

(*) Denotes reservation is required.

La Marina(*), Serving seafood and breakfast daily.

Breakfast Hours: 6:00am-7:00am (Continental) and 7:00am-10:00am
Dinner Hours: 6:30pm-10:00pm

Dress Code: Casual.
Gentlemen must wear shirts with
Sleeves.

(*) Denotes reservation is required.

Please Note:
Guests can dine every night at an a la carte restaurant,
but they still need to make reservations in advance as
their availability depends on the hotel's occupancy.

Restrictions:
-Dress code applies: gentlemen must wear shirts
with sleeves at all specialty restaurants, and
they must wear long trousers at most of them.
Appropriate footwear is also encouraged.
-Most restaurants are non-smoking.
-At certain restaurants there is a minimum age.

Add-On Package (Honeymoon Package 2015-2017)


HONEYMOON PACKAGE 2015-2017

Booking Dates: 07/31/2015 - 10/31/2017
Travel Dates: 12/01/2015 - 10/31/2017

Package Inclusions:
-Bottle of champagne
-Fruit basket
-Iberostar gift

Please Note:
-Copy of the marriage certificate will be
required upon check-in at the hotel
-Promotion/Voucher code: HONEYMOON

Specialty Package (All Inclusive 2016-2017)


ALL INCLUSIVE 2016-2017

Booking Dates: 07/27/2015 - 10/31/2017
Travel Dates: 12/01/2015 - 10/31/2017

Package Inclusions:
-Unlimited imported & domestic drinks
-International buffet restaurant with "show cooking", gourmet,
Japanese, Mexican, Steak House and a la carte dining
-Six bars/lounges including a music bar and lobby bar
-Room service 24 hours
-Dine around privileges at over 16 restaurants & 17 bars in 3
other Iberostar resorts in Playa Paraiso

Package inclusions are subject to change.

Miscellaneous Information



Iberostar Exchange Privileges:
-Clients from Iberostar Paraiso del Mar and Iberostar
Paraiso Beach can spend the day (9:00am to 6:00pm) at
Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel
without paying for a day pass (transportation not included).
-The same above privileges are given for clients from either
Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel
-Clients from Iberostar Paraiso Lindo have full access to
facilities & restaurants (if availability allows it) at
Iberostar Paraiso del Mar and Iberostar Paraiso Beach and
have a day access (9:00am to 6:00pm) to Iberostar Tucan,
Iberostar Quetzal or Iberostar Cozumel (transportation not
included).
-Clients of Iberostar Paraiso Maya have full access to
facilities & restaurants (if availability allows it) of
Iberostar Paraiso del Mar and Iberostar Paraiso Beach as
well as Paraiso Lindo and have a day access (9:00am to
6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar
Cozumel (transportation not included).
-Clients of Iberostar Grand Hotel Paraiso have full access
to facilities & restaurants (if availability allows it) to
the whole Paraiso Complex and have a day access (9:00am to
6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar
Cozumel (transportation not included).
-Reservations are required for a la carte restaurants,
subject to availability.
-Transportation between hotels is not included.
-Day/night passes & additional privileges to other Iberostar
Hotels are available for a fee.
-Day/night pass prices are subject to change without notice.

General Information:
-This IBEROSTAR Resort is a part of the "Premium Gold"
collection.


Spring Break Policy:
Travel Dates: 12/01/2015 - 10/31/2017

IBEROSTAR Hotels and Resorts is a family oriented
environment. Bookings traveling in the months of March and
April will be subject to the following conditions:

-The minimum age requirement for check in is 18 years of
age.
-One parent or chaperone at least 25 years of age will be
required per room for check in.
-In the event that any guests engage in inappropriate
behavior disrespecting hotel staff and/or other guests or
cause physical damages to the facilities, the hotel
management reserves the right to expel the said guest
without reimbursement or refund of the remaining nights.

Spring Break Groups Policy:
Travel Dates: 12/01/2015 - 10/31/2017

-In order to maintain a family oriented environment,
IBEROSTAR Hotels and Resorts will be implementing a policy
directed at student/youth groups.
-Students/youths are considered by the hotel as any person
between 16 and 23 years of age.
-In addition to the Spring Break Policy instituted for all
bookings traveling in the months of March and April, groups
shall adhere to the following conditions:
-Any student/youth group must be pre-approved and will be
reviewed on a case by case basis.
-Upon check in, each group will be required to leave a
refundable cash deposit of $200.00 USD per room for any
charges or damages that might be incurred during the stay.
-In the event that any members from the group engage in
inappropriate behavior disrespecting hotel staff and/or
other guests or cause physical damages to the facilities,
the hotel management reserves the right to expel the entire
group without reimbursement or refund of the remaining
nights.

Local Attractions


Tourist Attractions Nearby:
-Tulum
-Xel Ha
-Xcaret

Cancellation Fees


2017
11/19/16-10/31/17, within 3 days, 1-night penalty.

Customer Reviews


06/03/2013
Tom, We had an excellent vacation at the Iberostar Paraiso Maya. The staff was very attentive, the concierge responded to all our needs and thanks to you we were able to get our a la carte reservati...
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05/29/2005
Thanks, Katya! We had a great time at the Iberostar Paraiso Maya. We got a free upgrade to a Superior suite, and the room was huge and elegant. The resort was beautiful, and everything was top-notch...
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