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Hard Rock Hotel Cancun

Rating:
DAI Inside Scoop: Once you arrive, you’re not on vacation. You’re on a journey through spine-tingling surroundings and crowd-pleasing amenities studded with style. From championship golf to perfect beaches, they've got what you want and more. So kick back, because you’re about to kick it Hard Rock style.

Hotel Information


Hard Rock Hotel Cancun
Blvd. Kukulkan Km. 14.5, Zona Hotelera,
77550 Cancun, Q.R., Mexico


Distance from hotel to town, 10 miles (16 kms).
Distance from hotel to Cancun International Airport (CUN), 11 miles (18 kms).

To live like a rock star means never being far away from the
action. Lucky for you, the all-inclusive Hard Rock Hotel
Cancun puts you right in the middle of it. Located in the
heart of Cancun's Hotel Zone, the hotel pays homage to a
lifestyle of excess and unsurpassed services. It's almost
time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic
guestrooms in various categories including, 45 Deluxe Rooms,
133 Deluxe Gold, 256 Deluxe Platinum, 60 Deluxe Family, 61
Deluxe Diamond, 46 Rock Suite Platinum. Each room is ready
to indulge with panoramic views of the ocean or lagoon and
private balconies to enjoy the cool tropical breeze.



Hotel Amenities


Activities Program Bar (swim-up)
Beauty Parlor ($) Billiards
Car Rental ($) Concierge
Currency Exchange Doctor (on call) ($)
Dry Cleaning Services ($) Entertainment (nightly)
Fitness Center Gift Shop
Ice Machines Jacuzzi (outdoor)
Laundry Services ($) Lobby Bar
Multilingual Staff Parking
Ping Pong Pool (outdoor)
Sauna Spa (full service) ($)
Teen Club Tennis Courts
Travel Agency ($) Volleyball (beach)
Volleyball (pool)

Children's Club
The Little Big Club: An interactive kids area with a year
round kids' program that offers all the amenities of an
all-inclusive luxury resort, plus fun, interactive
activities every day.

Wireless Internet service is offered in both public areas
and guestrooms at no cost for guests using their laptops.
If a guest needs to use the computer located in the
business center, then they must pay the applicable fee.


Music Lab
It's a long way to the top if you want to rock & roll...This
vacation, take a shortcut.

Hard Rock Hotels are excited to introduce the ultimate way
to live out your fist-pumping, guitar-shredding fantasy,
Music Lab.

Music Lab will officially start the week of June 23, 2014
with a soft launch. The program will be available at Hard
Rock Hotel Cancun and Hard Rock Hotel Riviera Maya. All
guests 12 years and older can choose from 4 programs,
complete with expert instruction and accelerated stage
training. The program is free as a part of the all inclusive
stay.

No experience is needed and all are welcome to be in the
band. Enjoy the fame amigo.

Restrictions and cancelation penalties may apply.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Alternative Lifestyles (Gay/Lesbian), Spa, Leisure and
Family Friendly.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 17 years old.

Maximum Occupancy:

2017
Deluxe Gold King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double - 4 adults or 2 adults with 2 children.
Deluxe Gold Pure Double - 4 adults or 2 adults with 2 children.
Deluxe Platinum Double* - 4 adults or 2 adults with 2 children.
Deluxe Platinum King** - 2 adults or 1 adult and 1 child.
Deluxe Diamond - 2 adults.
Deluxe Family - 4 adults with 2 children or 2 adults
with 4 children including infants.
Rock Suite Platinum 2 Bedroom - 4 adults or 4 adults with 2 children
Rock Royalty Level Deluxe - 2 adults.
Platinum King
Rock Star Suite 2 Bedroom - 4 adults.

*A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0 to 3 years).
**Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room with
a rollaway or crib.

2018
Deluxe Gold King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double - 4 adults or 2 adults with 2 children.
Deluxe Gold Pure Double - 4 adults or 2 adults with 2 children.
Deluxe Platinum Double* - 4 adults or 2 adults with 2 children.
Deluxe Platinum King** - 2 adults or 1 adult and 1 child.
Deluxe Diamond - 2 adults.
Deluxe Family - 4 adults with 2 children or 2 adults
with 4 children including infants.
Rock Suite Platinum 2 Bedroom - 4 adults or 4 adults with 2 children
Rock Royalty Level Deluxe - 2 adults.
Platinum King
Rock Star Suite 2 Bedroom - 4 adults.

*A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0 to 3 years).
**Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room with
a rollaway or crib.

Deluxe Gold King, (KXG) Amenities include double hydro spa tub,
private bath with shower, balcony with two chairs and a
table, liquor dispenser, mini bar with soda, bottled water,
juice & domestic beer, LCD TV with satellite, purified water,
Rock Spa bath amenities, bathrobes and slippers, digital
safe (laptop size), individually controlled air conditioning,
coffee maker, direct dial telephone, alarm clock, hair dryer,
iron/ironing board, free wireless internet, 24 hour room
service, turndown service; Bluetooth enabled wireless alarm
clock radio. 430 square feet.
Bedding: 1 king bed.
View: Lagoon.

Deluxe Gold Pure King, (G9K) All the regular Deluxe Gold
awesomeness with the addition of the PURE standard. PURE
Hypo-allergenic rooms are designed to provide a better
night's sleep for all guests, especially allergy sufferers.
In addition to our usual cleaning protocol, our PURE rooms
undergo an additional seven step process intended to reduce
airborne particles and minimize the presence of potential
irritants. This process includes installation of a
state-of-the-art air purification system and treatment of
all coverings and surfaces in the guest room. All PURE
rooms are installed and maintained on an ongoing basis by
PURE Solutions.

Deluxe Gold Double, (6GD) Amenities include double hydro spa tub,
private bath with shower, balcony with two chairs and a
table, liquor dispenser, mini bar with soda, bottled water,
juice & domestic beer, LCD TV with satellite, purified water,
Rock Spa bath amenities, bathrobes and slippers, digital
safe (laptop size), individually controlled air conditioning,
coffee maker, direct dial telephone, alarm clock, hair dryer,
iron/ironing board, free wireless internet, 24 hour room
service, turndown service; Bluetooth enabled wireless alarm
clock radio. 430 square feet.
Bedding: 2 double beds.
View: Lagoon.

Deluxe Gold Pure Double, (G9D) All the regular Deluxe Gold
awesomeness with the addition of the PURE standard. PURE
Hypo-allergenic rooms are designed to provide a better
night's sleep for all guests, especially allergy sufferers.
In addition to our usual cleaning protocol, our PURE rooms
undergo an additional seven step process intended to reduce
airborne particles and minimize the presence of potential
irritants. This process includes installation of a
state-of-the-art air purification system and treatment of
all coverings and surfaces in the guest room. All PURE
rooms are installed and maintained on an ongoing basis by
PURE Solutions.

Deluxe Platinum Double, (6PD) Amenities include double hydro spa
tub, private bath with shower, balcony with two chairs and a
table, liquor dispenser, mini bar with soda, bottled water,
juice & domestic beer, LCD TV with satellite, purified water,
Rock Spa bath amenities, bathrobes and slippers, digital
safe (laptop size), individually controlled air conditioning,
coffee maker, direct dial telephone, alarm clock, hair dryer,
iron/ironing board, free wireless internet, 24 hour room
service, turndown service; Bluetooth enabled wireless alarm
clock radio. 430 square feet.
Bedding: 2 double beds.
View: Ocean.

Deluxe Platinum King, (XPK) Amenities include double hydro spa tub,
private bath with shower, balcony with two chairs and a
table, liquor dispenser, mini bar with soda, bottled water,
juice & domestic beer, LCD TV with satellite, purified water,
Rock Spa bath amenities, bathrobes and slippers, digital
safe (laptop size), individually controlled air conditioning,
coffee maker, direct dial telephone, alarm clock, hair dryer,
iron/ironing board, free wireless internet, 24 hour room
service, turndown service; Bluetooth enabled wireless alarm
clock radio. 430 square feet.
Bedding: 1 king bed.
View: Ocean.

Deluxe Diamond, (DXI) Ocean view in the best locations. 430 square
feet. Amenities include a double hydro spa tub, private bath
with shower, balcony with chairs and a table, liquor
dispenser with premium brands, mini bar with soda, bottled
water, juice & domestic beer, LCD TV with satellite,
iPod/alarm/radio dock, DVD/CD player, purified water, Rock
Spa bath amenities, bathrobes & slippers, digital safe
(laptop size), individually controlled air conditioning,
espresso/American coffee maker, direct dial telephone, alarm
clock, hair dryer, iron/ironing board, free wireless internet,
24 hour room service from select restaurant menus, nightly
petit fours, turndown service, pillow menu, aromatherapy,
exclusive beach bag (one per room/per stay), exclusive
concierge phone service, pre-order breakfast the night
before, Bluetooth enabled wireless alarm clock radio.
Bedding: 1 king bed.
View: Ocean.

Deluxe Family, (DFM) Two connecting rooms: one bedroom with a king
bed and another bedroom with two double beds. 763 square
feet. Available for families traveling with at least one
child 4 to 17 years of age. Amenities include a double hydro
spa tub in each room, private bath with double showers,
balcony with two chairs and table, a mini bar with drinks the
kids will like as well as a variety of adult beverages (soda,
bottled water, juice & domestic beer), liquor dispenser, LCD
TV with satellite in each bedroom, video game console with a
selection of DVDs and video games available upon request,
purified water, Rock Spa bath amenities, bath amenities,
adult and kid's bathrobes & slippers, digital safe (laptop
size), individually controlled air conditioning, coffee maker,
direct dial telephone, alarm clock, hair dryer, iron/ironing
board, free wireless internet, 24 hour room service (special
kid's menu), turndown service, in room family guide with
activities schedule, kid's beach toys, family welcome
amenities; Bluetooth enabled wireless alarm clock radio.

Rock Suite Platinum Two Bedroom, (62P) Two bedrooms: One bedroom
with a king size bed and a second bedroom with two double
beds. This suite includes a living area and dining area.
Ocean or lagoon view or ocean and lagoon view (only a few
rooms are available with both the ocean and lagoon view).
1065 square feet. Amenities include double hydro spa tub in
each room, private bath with shower, private terrace with
lounge chairs and chairs with a table, liquor dispenser,
minibar with soda, bottled water, juice & domestic beer, LCD
TV with satellite, iPod/alarm/radio dock, DVD/CD player
upon request, purified water, Rock Spa bath amenities,
bathrobes & slippers, bathroom scale, digital safe (laptop
size), individually controlled air conditioning,
espresso/American coffee maker, direct dial telephone, hair
dryer, iron/ironing board, free wireless internet, 24 hour
room service from select restaurant menus, nightly petit
fours, turndown service, pillow menu, aromatherapy,
Bluetooth enabled wireless alarm clock radio.

Rock Royalty Level Deluxe Platinum King, (6RP) You are now Hard
Rock Royalty. Kick off your shoes and relax in paradise with
your own Rock Royalty Personal Assistant (7:00am to 11:00pm);
Ironing service (2 items per person/per stay); Upgraded
fullsize Rock Spa bath products; Express luggage delivery;
Complimentary shoe shine; Nightly Petit Fours; Aromatherapy
and pillow menu; Spa tub preparation with 24 hours notice;
Personal assistance with reservations (on and off property);
Priority reservations to picks and mix program; Access to
Rock Royalty areas on the pool, lounge and beach;
Complimentary 25 minute couple's massage at the Rock Spa;
VIP check-in and check-out; Late check-out available (until
3:00pm available upon request and availability);
Complimentary beach bag (1 per room/per stay); Bonus Track
(Personal assistant will help review account and assist in
express check*out); Priority booking for bali beds ($);
Double hydro spa tub; Private bath with shower; Balcony
with 2 chairs and a table; Premium liquor dispenser;
Minibar (with soda, bottled water, juice, domestic beer and
snacks); LCD TV with satellite; Purified water; Rock Spa
bath amenities; Plush bathrobes & slippers; Sleeping mask;
Loofah sponge; Digital safe (laptop size); Individually
controlled air conditioning; Espresso machine; Direct dial
telephone; Bluetooth enabled wireless alarm clock radio;
Hair blow dryer; Iron/ironing board; Free wireless internet;
24 hour room service (a select a la carte menu); Turndown
service.
Bedding: 1 king bed.

Rock Star Suite Two Bedroom(*), Themed decoration of Elton John
and The Police memorabilia; suite fit for a Hard Rock Queen.
This suite comes fully equipped with two bedrooms with king
sized beds, living room, dining room with marble top dining
room table that sits six, and bar. Let's not forget about
the surround sound system with spot sound capability and
terrace sound system. Take advantage of our unmatchable
views of the ocean and Cancun lake on the two story terrace
which also has its own music and lighting system. All of
your Rock Royalty Level amenities are already included in
this room category so you may rock on my highness. Amenities
include: Rock Royalty Personal Assistant (7:00am to 11:00pm);
Ironing Service (2 items per person/per stay); Upgraded
fullsize Rock Spa bath products; Express luggage delivery;
Complimentary shoe shine; Nightly petit fours; Aromatherapy
and pillow menu; Spa tub preparation (with 24 hours notice);
Personal assistance with reservations (on and off property);
Priority reservations to picks and mix program; Access to
Rock Royalty areas on the pool, lounge and beach;
Complimentary 25 minute couple's massage at the Rock Spa;
VIP check in and check out; Late checkout available (until
3:00pm, available upon request); Complimentary beach bag
(1 per room/per stay); Bonus Track: (Personal assistant
will help review account and assist in express check out);
Priority booking for bali beds ($); Double hydro spa tub;
Private bath with shower; Outdoor shower; Two story terrace
with lounge chairs and table; Premium liquor dispenser;
Mini bar with soda, bottled water, juice, domestic beer
and snacks; Home Theater and surround sound music system
and Blue Ray player and lighting; 58" high definition
plasma TV; Bluetooth enabled wireless alarm clock radio;
Bluetooth enabled wireless alarm clock radio; DVD/CD player
upon request; Purified water; Plush bathrobes & slippers;
Loofah sponge; Digital safe (laptop size); Individually
controlled air conditioning; Espresso/American coffee
maker; Direct dial telephone; Hair blow dryer; Iron/ironing
board; Free wireless internet; 24 hour room service from
select restaurant menus; Turndown service; Hangover kit;
Private dinner on the beach (must be requested 6 hours in
advance); VIP reservation of lounge chairs on the beach.
2,511 square feet.
View: Ocean.

The Pure Promise
-Valid for Deluxe Gold Pure King and Deluxe Gold Pure
Double categories.
-Shock Treatment: This advanced shock treatment destroys
nearly all of the mold and bacteria in every nook and
cranny of the room.
-Hypo-allergenic encasement for mattress and pillow: Soft,
breathable micro-fiber coverings to allow for a more
restful sleep.
-All surfaces specially treated: Upholstery and all soft
surfaces are deep cleaned with a patented Pure clean
solution.
-Air purification system: State-of-the-art system proven to
kill 98% to 100% of bacteria and viruses.
-Pure shield: This bacteriostatic barrier applied to all
room surfaces makes it nearly impossible for bacteria and
viruses to survive.
-Deep clean air handling unit: A Pure treated air
conditioning unit along with air clean filters results
in healthier air circulating. Coils are deep cleaned and
disinfected using PURE's advanced treatment.
-Pure tea tree oil cartridge: Tea tree oil cartridge is
installed into the air-handling unit to maintain sanitized
conditions.

(*) Denotes on request basis only, no allotment given.

All accommodations include: hairdryer, iron, ironing board, purified
water, coffee maker, safe (in accommodation), telephone (direct dial),
television (satellite), air conditioning (individual climate control)
and room service (24-hour).

Miscellaneous Amenities
-mini bars (in Superior rooms only)
-in room liquor dispenser
-70% ocean view and 30% lagoon Nichupte view

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Dive, Pool bar

Float, Pool bar

Smash Bar, Lobby bar

Splash, Pool Bar

The Show, Theatre with bar service during shows

The Market, International buffet

Pizzeto, Brick-oven style pizza

Ciao, Italian fine dining a la carte

Frida, Contemporary Mexican a la carte

Ipanema, Rodizio Brazilian Grill

Zen, Asian a la carte. Izakaya, teppanyaki & sushi

Add-On Package (Complimentary Honeymoon Package 2017-2018)


COMPLIMENTARY HONEYMOON PACKAGE 2017-2018

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-Complimentary bottle of sparkling house wine
-Mini cake
-Honeymoon dinner at selected restaurants
-In room breakfast
-Hydro spa tub experience
-Welcome note

Please Note:
-Couple must present proof of marriage within the past year.

Add-On Package (Complimentary Silver & Gold Anniversary 2017-2018)


COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018
Couples celebrating their Silver & Gold Anniversary during
their stay will receive the following:

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-A bottle of sparkling wine
-Mini cake
-Honeymoon dinner (at selected restaurants)
-Late check out until 6:00 p.m. (upon request and subject to
availability).

Specialty Package (All Inclusive Features 2017-2018)


ALL INCLUSIVE FEATURES 2017-2018

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-Luxurious accommodations
-Fine dining
-Delicious snacks
-Top shelf drinks
-Room service 24 hours
-Daily and nightly entertainment
-Wireless internet
-Unlimited phone calls within Mexico and to the Continental
U.S. and Canada. Some restrictions apply.
-Business center (internet use for 30 minutes per room/per
stay
-Taxes and gratuities
-Use of the facilities of Hard Rock Hotel Riviera Maya, Hard
Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and
The Golf Club at Playacar. Transportation not provided.

Package inclusions are subject to change.

Bonus Features



Complimentary Anniversary Amenities:
Travel Dates: 12/24/2015 - 12/21/2018

-Couples celebrating their anniversary during their stay
will receive a mini cake.

Miscellaneous Information



Playacar Spa & Golf Club
-Playacar Spa & Golf Club is open 365 days a year
from 6:30am until dark. Tee time reservations
may be made up to 90 days in advance.

General Information
-Spring Break groups are not permitted.
-Formerly Cancun Palace


Golf Course Data
-Number of holes 18
-Par 72
-Yardage 7144/6639/6239/5697
-Slope ratings 148/136/134
-Course ratings 76.1/73.4/72.8
-Fairways 419 Bermuda
-Greens Tiff Dwarf Bermuda

Student Booking Policy:
-An adult or legal guardian over 25 years of age is required
to stay in each room.
-Students under 18 years old must travel and share a room
with a parent/legal guardian (no exceptions).
-Proof of age required. All students will be required to
provide valid passports upon check-in.
-Alcohol will be served to students over 18 years old only.
-Legal drinking age in Dominican Republic/Mexico is 18. ID
may be asked for at any time, under age drinking and
providing alcohol to minors in punished by law.
-Introducing alcohol to the premises or taking it out of
premises is not allowed.
-Tape recorders, radios and any sound devices may not be
used in rooms, building or at the pool area; you will
only be allowed to use them with headphones. Remember
there are other guests on the property who do not want to
be disturbed by loud music
-Students not staying at AIC - Hard Rock hotels may have
access to the property with purchase of a day pass.
-A credit card will be required upon check in as a guarantee
in the event of damages to the property.
-Guests will be financially and legally responsible for all
damages and disruptions caused on the property.
-The hotel can and will suspend any or all of its services
to guests who, in the hotel's opinion display or enact
improper conduct offensive and/or unacceptable and/or
dangerous to others/and or themselves.

Golf Course Amenities
-Club house Pro shop
-Snack bar Bag storage
-Practice area Club rental
-Golf carts

Children's Programs
Thomas The Tank Engine, Barney, Angelina Ballerina and Bob
The Builder will be making their way to their new homes in
Mexico and The Dominican Republic! The Little Big Club, a
brand new year round kids' program that offers all the
amenities of an all-inclusive luxury resort, plus fun,
interactive activities every day.

Cancellation Fees


2017
All categories except Rock Star Suite 2 Bedroom:
12/24/16-01/02/17, within 45 days, 100% penalty.
01/03/17-02/13/17, within 7 days, 1-night penalty.
02/14/17-02/20/17, within 15 days, 2-night penalty.
02/21/17-04/07/17, within 7 days, 1-night penalty.
04/08/17-04/15/17, within 30 days, 2-night penalty.
04/16/17-06/20/17, within 7 days, 1-night penalty.
06/21/17-08/12/17, within 30 days, 2-night penalty.
08/13/17-12/21/17, within 7 days, 1-night penalty.

Rock Star Suite:
12/24/16-01/02/17, within 30 days, 100% penalty.
01/03/17-12/22/17, within 30 days, 3-night penalty.

2018
All categories except Rock Star Suite 2 Bedroom:
12/22/17-01/02/18, within 45 days, 100% penalty.
01/03/18-02/13/18, within 7 days, 1-night penalty.
02/14/18-02/19/18, within 15 days, 2-night penalty.
02/20/18-03/23/18, within 7 days, 1-night penalty.
03/24/18-04/01/18, within 30 days, 2-night penalty.
04/02/18-06/20/18, within 7 days, 1-night penalty.
06/21/18-08/11/18, within 30 days, 2-night penalty.
08/12/18-12/21/18, within 7 days, 1-night penalty.

Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-12/21/18, within 30 days, 3-night penalty.

Customer Reviews


07/28/2008
Hi Rebecca, We are back home from the Cancun Palace! I would love to give you my feedback.. Accommodations: Cancun Palace continues to be one of our favorite places to vacation. The hotel i...
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07/12/2005
Hello Irina, We just returned from the Cancun Palace and had an excellent trip! The waiters were really attentive to us the entire time. The food was great (especially the pool side grill, loved t...
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