Hotel Information
Hard Rock Hotel Cancun
Blvd. Kukulkan Km. 14.5, Zona Hotelera,
77550 Cancun, Q.R., Mexico
Distance from hotel to town, 10 miles (16 kms).
Distance from hotel to Cancun International Airport (CUN), 11 miles (18 kms).
To live like a rock star means never being far away from the
action. Lucky for you, the all-inclusive Hard Rock Hotel
Cancun puts you right in the middle of it. Located in the
heart of Cancun's Hotel Zone, the hotel pays homage to a
lifestyle of excess and unsurpassed services. It's almost
time to see the show in Cancun.
This all-inclusive hotel features 601 stylishly chic
guestrooms in various categories including, 45 Deluxe Rooms,
133 Deluxe Gold, 256 Deluxe Platinum, 60 Deluxe Family, 61
Deluxe Diamond, 46 Rock Suite Platinum. Each room is ready
to indulge with panoramic views of the ocean or lagoon and
private balconies to enjoy the cool tropical breeze.
Accommodation Categories And Descriptions
Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on
request, and subject to availability.
Children Policy:
Children's age break is 17 years old.
Maximum Occupancy:
2018
Deluxe Gold King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double - 4 adults or 2 adults with 2 children.
Deluxe Gold Pure Double - 4 adults or 2 adults with 2 children.
Deluxe Platinum Double* - 4 adults or 2 adults with 2 children.
Deluxe Platinum King** - 2 adults or 1 adult and 1 child.
Deluxe Diamond - 2 adults.
Deluxe Family - 4 adults with 2 children or 2 adults
with 4 children including infants.
Rock Suite Platinum 2 Bedroom - 4 adults or 4 adults with 2 children
Rock Royalty Level Deluxe - 2 adults.
Platinum King
Rock Star Suite 2 Bedroom - 4 adults.
*A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0 to 3 years).
**Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room with
a rollaway or crib.
2019
Deluxe Gold King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double - 4 adults or 2 adults with 2 children.
Deluxe Gold Pure Double - 4 adults or 2 adults with 2 children.
Deluxe Platinum Double* - 4 adults or 2 adults with 2 children.
Deluxe Platinum King** - 2 adults or 1 adult and 1 child.
Deluxe Diamond - 2 adults.
Deluxe Family - 6 adults or 4 adults with 2 children
or 2 adults with 4 children including
infants.
Rock Suite Platinum 2 Bedroom - 6 adults or 4 adults with 2 children
or 2 adults with 4 children.
Rock Royalty Level Deluxe - 2 adults.
Platinum King
Rock Star Suite 2 Bedroom - 4 adults.
*A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0 to 3 years).
**Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room with
a rollaway or crib.
2020
Deluxe Gold King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure King** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double - 4 adults or 2 adults with 2 children.
Deluxe Gold Pure Double - 4 adults or 2 adults with 2 children.
Deluxe Platinum Double* - 4 adults or 2 adults with 2 children.
Deluxe Platinum King** - 2 adults or 1 adult and 1 child.
Deluxe Diamond - 2 adults.
Deluxe Family - 6 adults or 4 adults with 2 children
or 2 adults with 4 children including
infants.
Rock Suite Platinum 2 Bedroom - 6 adults or 4 adults with 2 children
or 2 adults with 4 children.
Rock Royalty Level Deluxe - 2 adults.
Platinum King
Rock Star Suite 2 Bedroom - 4 adults.
*A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0 to 3 years).
**Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room with
a rollaway or crib.
Deluxe Gold King, (KXG) Amenities include double hydro spa tub, private
bath with shower, balcony with two chairs and a table, liquor dispenser,
minibar with soda, bottled water, juice & domestic beer, LCD TV with
satellite, purified water, Rock Spa bath amenities, bathrobes and
slippers, digital safe (laptop size), individually controlled air
conditioning, coffee maker, direct dial telephone, alarm clock, hair
dryer, iron/ironing board, free wireless internet, 24 hour room service,
turndown service; Bluetooth enabled wireless alarm clock radio. 430
square feet.
Bedding: 1 king bed.
View: Lagoon.
Deluxe Gold Pure King, (G9K) All the regular Deluxe Gold awesomeness
with the addition of the PURE standard. PURE Hypo-allergenic rooms are
designed to provide a better night's sleep for all guests, especially
allergy sufferers. In addition to the usual cleaning protocol, the PURE
rooms undergo an additional seven step process intended to reduce
airborne particles and minimize the presence of potential irritants.
This process includes installation of a state-of-the-art air
purification system and treatment of all coverings and surfaces in the
guest room. All PURE rooms are installed and maintained on an ongoing
basis by PURE Solutions.
Deluxe Gold Double, (6GD) Amenities include double hydro spa tub,
private bath with shower, balcony with two chairs and a table, liquor
dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD
TV with satellite, purified water, Rock Spa bath amenities, bathrobes
and slippers, digital safe (laptop size), individually controlled air
conditioning, coffee maker, direct dial telephone, alarm clock, hair
dryer, iron/ironing board, free wireless internet, 24 hour room service,
turndown service; Bluetooth enabled wireless alarm clock radio. 430
square feet.
Bedding: 2 double beds.
View: Lagoon.
Deluxe Gold Pure Double, (G9D) All the regular Deluxe Gold awesomeness
with the addition of the PURE standard. PURE Hypo-allergenic rooms are
designed to provide a better night's sleep for all guests, especially
allergy sufferers. In addition to the usual cleaning protocol, the PURE
rooms undergo an additional seven step process intended to reduce
airborne particles and minimize the presence of potential irritants.
This process includes installation of a state-of-the-art air
purification system and treatment of all coverings and surfaces in the
guest room. All PURE rooms are installed and maintained on an ongoing
basis by PURE Solutions.
Deluxe Platinum Double, (6PD) Amenities include double hydro spa tub,
private bath with shower, balcony with two chairs and a table, liquor
dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD
TV with satellite, purified water, Rock Spa bath amenities, bathrobes
and slippers, digital safe (laptop size), individually controlled air
conditioning, coffee maker, direct dial telephone, alarm clock, hair
dryer, iron/ironing board, free wireless internet, 24 hour room service,
turndown service; Bluetooth enabled wireless alarm clock radio. 430
square feet.
Bedding: 2 double beds.
View: Ocean.
Deluxe Platinum King, (XPK) Amenities include double hydro spa tub,
private bath with shower, balcony with two chairs and a table, liquor
dispenser, minibar with soda, bottled water, juice & domestic beer, LCD
TV with satellite, purified water, Rock Spa bath amenities, bathrobes
and slippers, digital safe (laptop size), individually controlled air
conditioning, coffee maker, direct dial telephone, alarm clock, hair
dryer, iron/ironing board, free wireless internet, 24 hour room service,
turndown service; Bluetooth enabled wireless alarm clock radio. 430
square feet.
Bedding: 1 king bed.
View: Ocean.
Deluxe Diamond, (DXI) Ocean view in the best locations. 430 square feet.
Amenities include a double hydro spa tub, private bath with shower,
balcony with chairs and a table, liquor dispenser with premium brands,
minibar with soda, bottled water, juice & domestic beer, LCD TV with
satellite, iPod/alarm/radio dock, DVD/CD player, purified water, Rock
Spa bath amenities, bathrobes & slippers, digital safe (laptop size),
individually controlled air conditioning, espresso/American coffee maker,
direct dial telephone, alarm clock, hair dryer, iron/ironing board, free
wireless internet, 24 hour room service from select restaurant menus,
nightly petit fours, turndown service, pillow menu, aromatherapy,
exclusive beach bag (one per room/per stay), exclusive concierge phone
service, pre-order breakfast the night before, Bluetooth enabled
wireless alarm clock radio.
Bedding: 1 king bed.
View: Ocean.
Deluxe Family, (DFM) Two connecting rooms: one bedroom with a king bed
and another bedroom with two double beds. 763 square feet. Available for
families traveling with at least one child 4 to 17 years of age.
Amenities include a double hydro spa tub in each room, private bath with
double showers, balcony with two chairs and table, a minibar with drinks
the kids will like as well as a variety of adult beverages (soda,
bottled water, juice & domestic beer), liquor dispenser, LCD TV with
satellite in each bedroom, video game console with a selection of DVDs
and video games available upon request, purified water, Rock Spa bath
amenities, bath amenities, adult and kid's bathrobes & slippers, digital
safe (laptop size), individually controlled air conditioning, coffee
maker, direct dial telephone, alarm clock, hair dryer, iron/ironing
board, free wireless internet, 24 hour room service (special kid's menu),
turndown service, in room family guide with activities schedule, kid's
beach toys, family welcome amenities; Bluetooth enabled wireless alarm
clock radio.
Rock Suite Platinum Two Bedroom, (62P) Two bedrooms: One bedroom with a
king size bed and a second bedroom with two double beds. This suite
includes a living area and dining area. Ocean or lagoon view or ocean
and lagoon view (only a few rooms are available with both the ocean and
lagoon view). 1065 square feet. Amenities include double hydro spa tub
in each room, private bath with shower, private terrace with lounge
chairs and chairs with a table, liquor dispenser, minibar with soda,
bottled water, juice & domestic beer, LCD TV with satellite,
iPod/alarm/radio dock, DVD/CD player upon request, purified water, Rock
Spa bath amenities, bathrobes & slippers, bathroom scale, digital safe
(laptop size), individually controlled air conditioning,
espresso/American coffee maker, direct dial telephone, hair dryer,
iron/ironing board, free wireless internet, 24 hour room service from
select restaurant menus, nightly petit fours, turndown service, pillow
menu, aromatherapy, Bluetooth enabled wireless alarm clock radio.
Rock Royalty Level Deluxe Platinum King, (6RP) You are now Hard Rock
Royalty. Kick off your shoes and relax in paradise with your own Rock
Royalty Personal Assistant (7:00am to 11:00pm); Ironing service (2 items
per person/per stay); Upgraded fullsize Rock Spa bath products; Express
luggage delivery; Complimentary shoe shine; Nightly Petit Fours;
Aromatherapy and pillow menu; Spa tub preparation with 24 hours notice;
Personal assistance with reservations (on and off property); Priority
reservations to picks and mix program; Access to Rock Royalty areas on
the pool, lounge and beach; Complimentary 25 minute couple's massage at
the Rock Spa; VIP check-in and check-out; Late check-out available
(until 3:00pm available upon request and availability); Complimentary
beach bag (1 per room/per stay); Bonus Track (Personal assistant will
help review account and assist in express check*out); Priority booking
for bali beds ($); Double hydro spa tub; Private bath with shower;
Balcony with 2 chairs and a table; Premium liquor dispenser; Minibar
(with soda, bottled water, juice, domestic beer and snacks); LCD TV
with satellite; Purified water; Rock Spa bath amenities; Plush
bathrobes & slippers; Sleeping mask; Loofah sponge; Digital safe
(laptop size); Individually controlled air conditioning; Espresso
machine; Direct dial telephone; Bluetooth enabled wireless alarm clock
radio; Hair blow dryer; Iron/ironing board; Free wireless internet; 24
hour room service (a select a la carte menu); Turndown service.
Bedding: 1 king bed.
Rock Star Suite Two Bedroom(*), Themed decoration of Elton John and The
Police memorabilia; suite fit for a Hard Rock Queen. This suite comes
fully equipped with two bedrooms with king sized beds, living room,
dining room with marble top dining room table that sits six, and bar.
Let's not forget about the surround sound system with spot sound
capability and terrace sound system. Take advantage of our unmatchable
views of the ocean and Cancun lake on the two story terrace which also
has its own music and lighting system. All of your Rock Royalty Level
amenities are already included in this room category so you may rock on
my highness. Amenities include: Rock Royalty Personal Assistant (7:00am
to 11:00pm); Ironing Service (2 items per person/per stay); Upgraded
fullsize Rock Spa bath products; Express luggage delivery;
Complimentary shoe shine; Nightly petit fours; Aromatherapy and pillow
menu; Spa tub preparation (with 24 hours notice); Personal assistance
with reservations (on and off property); Priority reservations to
picks and mix program; Access to Rock Royalty areas on the pool,
lounge and beach; Complimentary 25 minute couple's massage at the Rock
Spa; VIP check in and check out; Late checkout available (until
3:00pm, available upon request); Complimentary beach bag (1 per
room/per stay); Bonus Track: (Personal assistant will help review
account and assist in express check out); Priority booking for bali
beds ($); Double hydro spa tub; Private bath with shower; Outdoor
shower; Two story terrace with lounge chairs and table; Premium liquor
dispenser; Minibar with soda, bottled water, juice, domestic beer and
snacks; Home Theater and surround sound music system and Blue Ray
player and lighting; 58" high definition plasma TV; Bluetooth enabled
wireless alarm clock radio; Bluetooth enabled wireless alarm clock
radio; DVD/CD player upon request; Purified water; Plush bathrobes &
slippers; Loofah sponge; Digital safe (laptop size); Individually
controlled air conditioning; Espresso/American coffee maker; Direct
dial telephone; Hair blow dryer; Iron/ironing board; Free wireless
internet; 24 hour room service from select restaurant menus; Turndown
service; Hangover kit; Private dinner on the beach (must be requested
6 hours in advance); VIP reservation of lounge chairs on the beach.
2,511 square feet.
View: Ocean.
The Pure Promise
-Valid for Deluxe Gold Pure King and Deluxe Gold Pure Double categories.
-Shock Treatment: This advanced shock treatment destroys nearly all of
the mold and bacteria in every nook and cranny of the room.
-Hypo-allergenic encasement for mattress and pillow: Soft, breathable
micro-fiber coverings to allow for a more restful sleep.
-All surfaces specially treated: Upholstery and all soft surfaces are
deep cleaned with a patented Pure clean solution.
-Air purification system: State-of-the-art system proven to kill 98% to
100% of bacteria and viruses.
-Pure shield: This bacteriostatic barrier applied to all room surfaces
makes it nearly impossible for bacteria and viruses to survive.
-Deep clean air handling unit: A Pure treated air conditioning unit
along with air clean filters results in healthier air circulating.
Coils are deep cleaned and disinfected using PURE's advanced
treatment.
-Pure tea tree oil cartridge: Tea tree oil cartridge is installed into
the air-handling unit to maintain sanitized conditions.
(*) Denotes on request basis only, no allotment given.
All accommodations include: hairdryer, iron, ironing board, purified
water, coffee maker, safe (in accommodation), telephone (direct dial),
television (satellite), air conditioning (individual climate control)
and room service (24-hour).
Miscellaneous Amenities
-mini bars (in Superior rooms only)
-in room liquor dispenser
-70% ocean view and 30% lagoon Nichupte view
Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.
Food And Beverage Outlets
Dive, Pool bar
Float, Pool bar
Smash Bar, Lobby bar
Splash, Pool Bar
The Show, Theatre with bar service during shows
The Market, International buffet
Pizzeto, Brick-oven style pizza
Ciao, Italian fine dining a la carte
Frida, Contemporary Mexican a la carte
Ipanema, Rodizio Brazilian Grill
Zen, Asian a la carte. Izakaya, teppanyaki & sushi
Miscellaneous Information
Playacar Spa & Golf Club
-Playacar Spa & Golf Club is open 365 days a year
from 6:30am until dark. Tee time reservations
may be made up to 90 days in advance.
General Information
-Spring Break groups are not permitted.
-Formerly Cancun Palace
Golf Course Data
-Number of holes 18
-Par 72
-Yardage 7144/6639/6239/5697
-Slope ratings 148/136/134
-Course ratings 76.1/73.4/72.8
-Fairways 419 Bermuda
-Greens Tiff Dwarf Bermuda
Golf Course Amenities
-Club house Pro shop
-Snack bar Bag storage
-Practice area Club rental
-Golf carts
Student Booking Policy:
Travel Dates: 12/22/2017 - 12/21/2018
-An adult or legal guardian over 25 years of age is required
to stay in each room.
-Students under 18 years old must travel and share a room
with a parent/legal guardian (no exceptions).
-Proof of age required. All students will be required to
provide valid passports upon check-in.
-Alcohol will be served to students over 18 years old only.
-Legal drinking age in Dominican Republic/Mexico is 18. ID
may be asked for at any time, under age drinking and
providing alcohol to minors in punished by law.
-Introducing alcohol to the premises or taking it out of
premises is not allowed.
-Tape recorders, radios and any sound devices may not be
used in rooms, building or at the pool area; you will
only be allowed to use them with headphones. Remember
there are other guests on the property who do not want to
be disturbed by loud music
-Students not staying at AIC - Hard Rock hotels may have
access to the property with purchase of a day pass.
-A credit card will be required upon check in as a guarantee
in the event of damages to the property.
-Guests will be financially and legally responsible for all
damages and disruptions caused on the property.
-The hotel can and will suspend any or all of its services
to guests who, in the hotel's opinion display or enact
improper conduct offensive and/or unacceptable and/or
dangerous to others/and or themselves.
Student Group Policy (When traveling with parents):
Travel Dates: 12/22/2018 - 12/18/2020
Hotel will accept families or friends that travel together as a group
whose children attend the same school, sports team, or social
organization(s). These groups are different because they are traveling
with their parents and, therefore, will not be labeled as student groups.
These groups will be treated as regular groups and should adhere to the
normal group policies if they sign a group contract. However, as an
extra measure of precaution, these groups must still adhere to the
"Student Group Policy" outlined below:
-An adult or legal guardian over 25 years of age is required to stay in
each room.
-Proof of age required. All guests will be required to provide their
valid passports upon check in.
-Introducing or removing alcohol to or from the premises is not allowed
and punishable by law.
-Tape recorders, radios and any sound devices may not be used in the
rooms, building or at the pool area. Guests may only use them with
headphones.
-Guests not staying at the Hotel may have access to the property with
the purchase of a day pass at the established rate.
-A credit card will be required upon check in as a guarantee in the
event of damages to the property.
-Guests will be financially and legally responsible for all damages and
disruptions caused in the property.
-The Hotel can and will suspend any or all of its services to guests
who, in Hotel's opinion, display or enact improper conduct offensive
and/or unacceptable and/or dangerous to the others and/or themselves.
Cancellation Fees
2018
All categories except Rock Star Suite 2 Bedroom:
12/22/17-01/02/18, within 45 days, 100% penalty.
01/03/18-02/13/18, within 7 days, 1-night penalty.
02/14/18-02/19/18, within 15 days, 2-night penalty.
02/20/18-03/23/18, within 7 days, 1-night penalty.
03/24/18-04/01/18, within 30 days, 2-night penalty.
04/02/18-06/20/18, within 7 days, 1-night penalty.
06/21/18-08/11/18, within 30 days, 2-night penalty.
08/12/18-12/21/18, within 7 days, 1-night penalty.
Rock Star Suite 2 Bedroom:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-12/21/18, within 30 days, 3-night penalty.
2019
12/22/18-01/02/19, within 45 days, 100% penalty.
01/03/19-02/13/19, within 7 days, 1-night penalty.
02/14/19-02/19/19, within 14 days, 2-night penalty.
02/20/19-04/12/19, within 7 days, 1-night penalty.
04/13/19-04/20/19, within 30 days, 2-night penalty.
04/21/19-06/20/19, within 7 days, 1-night penalty.
06/21/19-08/10/19, within 30 days, 2-night penalty.
08/11/19-12/20/19, within 7 days, 1-night penalty.
2020
12/21/19-01/04/20, within 45 days, 100% penalty.
01/05/20-02/13/20, within 7 days, 1-night penalty.
02/14/20-02/22/20, within 14 days, 2-night penalty.
02/23/20-04/03/20, within 7 days, 1-night penalty.
04/04/20-04/11/20, within 30 days, 2-night penalty.
04/12/20-06/19/20, within 7 days, 1-night penalty.
06/20/20-08/15/20, within 30 days, 2-night penalty.
08/16/20-12/18/20, within 7 days, 1-night penalty.
