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Isla Mujeres Palace

Rating:
Features: Couples Only, Adults Only, Scuba, Luxury, Weddings, Honeymoons, Spa
DAI Inside Scoop: The Isla Mujeres Palace is the newest addition to the Palace Resorts chain of all inclusive hotels. Located just off the coast of Cancun on the island of Isla Mujeres.

This resort features 62 deluxe rooms. A quaint resort is a combination of luxury and charmingly quaint refinement, combining the intimate small island feel within reach of the nightlife of Cancun. Guests can relax poolside or take in any of the local attractions. Snorkel in pristine waters or sip a cold beverage at the swim-up bar. The Isla Mujeres Palace caters to those trying to avoid the hustle and bustle of the mega hotels. Each guest is pampered with expert service and plenty of activities for active guests.

The Palace Resort on Isla Mujeres offers 24 hour room service, premium International and local drinks, complimentary wireless internet, fine dining, non-motorized watersports and the Palace Passport package of outside excursions.

Hotel Information


Isla Mujeres Palace
Carretera Garrafon-Vista Alegre Mz 63 Lte 1, Sm. 007
Isla Mujeres, Q. Roo 77400, Mexico


Distance from hotel to Cancun International Airport (CUN), 80 minutes.

Located on the beautiful and charming island of Isla
Mujeres on a powdery-white sand beach, this resort is sure
to guarantee a private and relaxed stay. Small and luxurious,
it features 62 Superior Deluxe accommodations all with
double whirlpool tubs, balconies and 24 hour room service.
Guests can lounge around the free-form pool or on the
tranquil beach. For a bit of the local custom, they can
enjoy the nice breeze lying on a hammock strung amongst the
palm trees. A variety of international favorites offered for
a la carte breakfast and dinner. Don't miss the ample lunch
buffet in the open-air restaurant by the sand where you can
enjoy the Caribbean breeze. The activities staff will keep
you entertained with pool and beach activities throughout
the day, or if you prefer a more personal form of relaxation,
rejuvenate yourself in one of four massage rooms.

Hotel Amenities


Accommodations for Physically Challenged Guests
Activities ATM
Bar (swim-up) Bars
Beach (onsite) Beauty Salon ($)
Bell Services ($) Billiards
Car Rental Desk ($) Concierge
Currency Exchange Dry Cleaning Services ($)
Entertainment Facilities for Physically Challenged Guests
Fitness Center Gift Shop ($)
Guest Services Desk Ice Machines
Internet Access (wireless) ($) Jewelry Shop ($)
Kayaks Laundry Service ($)
Multilingual Staff Physician (on call) ($)
Ping Pong Table Pool (outdoor)
Poolside Beverage Service Rooms (62)
Safety Deposit Box (in room) Scuba Diving
Snack Bar Taxi Services (24 hour) ($)
Theme Parties Tour Desk ($)
Travel Agency ($) Volleyball (beach)
Volleyball (pool) Watersports (motorized) ($)
Watersports (non-motorized) Wedding Services ($)

Miscellaneous Amenities
-Giant Chess
-Pier (for small vessels)
-Table Games
-4 Treatment rooms

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children are not permitted. This resort is for couples only.

Maximum Occupancy:

2018
Deluxe Resort View - 2 adults.
Superior Deluxe Pool View - 2 adults.
Superior Deluxe Ocean View - 2 adults.
Concierge Level - 2 adults.

2019
Deluxe Resort View - 2 adults.
Superior Deluxe Pool View - 2 adults.
Superior Deluxe Ocean View - 2 adults.
Concierge Level - 2 adults.

Deluxe Resort View Room, (RVR) Double whirlpool tub; Private bath with
shower; Balcony with chairs & table; Welcome bottle of wine; Seating
area; Liquor dispenser contains premium brands of liquor; Daily
refreshed minibar (contains sodas, bottled water, juices, domestic &
imported beers); Coffee maker; Bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing board; Digital
safe (laptop size); Individually controlled air conditioning; Direct
dial telephone; LCD TV with satellite; Alarm clock/radio/iPod dock; 24
hour room service & turndown service; Wireless internet. The views are
limited and could be partially obstructed. Non smoking room. This
category does not include any type of ocean view rooms.
Bedding: 1 king bed or 2 double beds.

Superior Deluxe Pool View, (SDP) Double whirlpool tub; Private bath
with shower; Balcony with chairs & table; Welcome bottle of wine;
Seating area; Liquor dispenser contains premium brands of liquor; Daily
refreshed minibar (contains sodas, bottled water, juices, domestic &
imported beers); Coffee maker; Bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing board; Digital
safe (laptop size); Individually controlled air conditioning; Direct
dial telephone; LCD TV with satellite; Alarm clock/radio/iPod dock;
24 hour room service & turndown service; Wireless internet. Non smoking
room.
Number of accommodations: 10
Bedding: 1 king bed.
View: Pool.

Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private bath
with shower; Balcony with chairs & table; Welcome bottle of wine;
Seating area; Liquor dispenser contains premium brands of liquor; Daily
refreshed minibar (contains sodas, bottled water, juices, domestic &
imported beers); Coffee maker; Bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing board; Digital
safe (laptop size); Individually controlled air conditioning; Direct
dial telephone; LCD TV with satellite; Alarm clock/radio/iPod dock; 24
hour room service & turndown service; Wireless internet. The view to the
ocean could be partially obstructed. Non smoking room.
Bedding: 1 king bed.
View: Ocean.

Concierge Level, (CEL) Double whirlpool tub; Private bath with shower;
Balcony with chairs & table; Welcome bottle of wine; Seating area;
Liquor dispenser contains premium brands of liquor; Daily refreshed
minibar (contains sodas, bottled water, juices, domestic & imported
beers); In room snacks (includes chips, chocolates, peanuts & crackers);
Espresso/American coffee maker; Luxury bath amenities; Bathrobes &
slippers; Professional hair dryer and straightener; Garmet steamer;
Digital safe (laptop size); Individually controlled air conditioning;
Direct dial telephone with exclusive Concierge phone service; Apple TV
with special apps; Alarm clock/radio/iPod dock; 24 hour room service
from select restaurants to create a "special menu"; Wireless internet;
Non smoking room; DVD player; CD player; Exclusive beach bag (one per
room/per stay); Two 25 minute massages at the beach/Spa/treatment rooms
(location varies); Pillow menu; Aromatherapy menu. Nightly petit fours;
Nightly turndown service; Private check-in & out/Late check-out & early
check-in (subject to availability).
Bedding: 1 king bed.
View: Ocean.

All accommodations include: crib (on request), smoke detector,
hairdryer, turndown service, internet access (wireless), iron, ironing
board, kitchen (full), liquor dispenser, maid service, purified water,
rollaway bed (on request), air conditioning (individually controlled),
room service (24-hour), alarm clock, rooms (non-smoking, available),
balcony, safe deposit box (digital), bath amenities, shower, bathrobe,
slippers, coffee/tea maker and telephone (direct dial).

Television
flat screen, LCD, satellite

Whirlpool
Double Whirlpool Tub

Telephone
Unlimited long distance phone calls to Mexico, Continental US and Canada.

Miscellaneous Amenities
Wine upon arrival

Mini-bar
Includes bottled water, soda, juices and domestic beer

Miscellaneous Amenities
Flat Iron

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Lobby Bar, continental breakfast, light snacks and bar.

Azul, International a la carte breakfast and Continental
breakfast, international buffet lunch and Mexican, Oriental and Italian
cuisine a la carte dinner.

La Cevicheria, Pier area. Ceviches and seafood. Enliven your
senses with this traditional South American dish that boasts fresh
seafood with zesty touches of lemon and pineapple and smoky chili,
chipotle, refried beans, and guacamole. The presentation of this Latin
delight adds a dash of Mexican flair to make it even more of a vibrant
culinary experience.

Add-On Package (Honeymoon, Vow Renewal Or Anniversaries 2018-2019)


HONEYMOON, VOW RENEWAL OR ANNIVERSARIES PACKAGE 2018-2019

Booking Dates: 05/08/2017 - 12/23/2018
04/26/2018 - 12/23/2019
Travel Dates: 12/24/2017 - 12/23/2018
12/24/2018 - 12/23/2019

Package Inclusions:
-Complimentary bottle of sparkling wine
-Mini cake
-Honeymoon dinner at select restaurants
-Two honeymoon t-shirts
-Breakfast in bed (upon request)
-Guaranteed turndown service
-Honeymooner's desk
-Late check out until 6:00pm (Upon request and subject to availability).

Package Minimum Stay: 3 nights

Please Note:
-Resort credit cannot be used towards honeymoon packages.
-Upon check in please present your marriage certificate
which should show that you were married within the past
year.

Package inclusions are subject to change.

Bonus Features



Bonus Features


-Watersports (Non-Motorized)
-Welcome Drink
-Bottled water
-Chaise lounges
-Use of Fitness Center
-Daily activities
-Towels
-Turn Down Service
-Coffee/Tea (in room)

Miscellaneous Information



The Islander Yacht
As you may know, one of the amenities included at Isla Mujeres Palace is
yacht service for their distinguished guests. With a maximum capacity of
9 passengers, the Islander yacht leaves from Hacienda del Mar Marina,
which is located at the Km 1.5, on Puerto-Juarez-Punta Sam highway.

In line with the brand's guest-centric approach of redefining the All
Inclusive concept with unexpected amenities, the hotel has outlined the
following steps to be taken when booking space on the Islander yacht.

The hotel must have the following information no later than 24 hours
prior to guest's arrival:

-Arrival date
-Number of passengers
-Name on the reservation.
-Name of the hotel, reservation/confirmation number
-Date and time of arrival, airline and flight number.
-Date and time of departure, airline and flight number.

Please Note:
-Requests made the day of guest's arrival are not accepted.
-The Islander operates between the hours of 8:00am to 5:00pm.
-It does not operate on Wednesdays.
-Restrictions apply for groups.
-If the Islander is not available due to weather conditions, maintenance
or any other circumstances beyond the hotel's control, guests are
responsible for the purchase of ferry tickets, taxi or any other
transportation. Refund and/or compensation will not be provided.
-Guests are responsible for transportation to/from Hacienda del Mar
Marina.
-Other restrictions may apply.

Spring Break Policy
-Spring Break Groups are not allowed.

Cancellation Fees


2018
12/24/17-01/03/18, within 14 days, 3-night penalty.
01/04/18-12/23/18, within 3 days, 1-night penalty.

No shows will incur a 100% penalty.

2019
12/24/18-01/03/19, within 14 days, 3-night penalty.
01/04/19-12/23/19, within 3 days, 1-night penalty.