Toll Free: 800.615.3389

Sun Palace

Rating:
Features: Couples Only, Adults Only, Luxury, Weddings, Honeymoons, Spa
DAI Inside Scoop: Located at the quiet south end of the hotel zone, this all-Inclusive resort spells elegance and comfort. This seafront property offers 237 rooms with either double or single whirlpool, oceanview, hairdryer, bathrobes, 3 á la carte restaurants, 24-hour room service, indoor/outdoor pool, large Jacuzzi with waterfall, tennis court, fitness center, daily activity program and theme nights. Stay at one, enjoy all Palace Resorts.

Sun Palace is an adults/couples only resort.

Hotel Information


Sun Palace
Blvd. Kukulcan Km. 20, Zona Hotelera
Cancun, Q. Roo 77500


Distance from hotel to town, 17 miles (27 kms).
Distance from hotel to Cancun International Airport (CUN), 8 miles (13 kms).

Located in the southern end of the hotel zone in Cancun,
Sun Palace is the only property geared to couples in this
area. This all-inclusive, couples' only resort features 252
guestrooms, all beautifully appointed with a Double Whirlpool
Tub, balcony, 24 hour room service and unparalleled ocean views.
Couples rejoice in the spa, three infinity pools with swim
up bar at main pool, an indoor pool with Double Whirlpool Tub
and a stunning white sand beach. Four specialty restaurants
satisfy the most demanding palates with a variety of
international cuisines. Active guests enjoy kayaks and
paddle boats, a full equipped gym and unforgettable off
site excursions to interesting Mayan sites, while daily
activities and nightly shows will keep them entertained
throughout their stay.

Hotel Amenities


Beauty Salon ($) Billiards
Car Rental ($) Concierge
Daily Activities Dry Cleaning Services ($)
Entertainment (live, nightly) Fitness Center
Gift Shop Golf ($)
Ice Machines Laundry Service ($)
Lobby Bar Multilingual Staff
Parking Pools (indoor)
Pools (outdoor) Restaurants (4)
Room Service (24-hour) Sauna
Scuba Demonstration Snack Bar
Spa (full service) ($) Travel Agency ($)

Miscellaneous Amenities
-Wireless Internet service is offered in both public areas and
guestrooms at no cost for guests using their laptops. If a
guest needs to use the computer located in the business
centers, then they must pay the applicable fee.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Couples Only and Adults Only.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
No children accepted. Adults only (18 years and older).

Maximum Occupancy:

2017
Deluxe Resort View Room - 2 adults.
Superior Deluxe Oceanview - 2 adults.
Junior Suite Oceanview - 2 adults.
Grand Level - 2 adults.
Concierge - 2 adults.

Please note: Single occupancy is not available.

2018
Deluxe Resort View Room - 2 adults.
Superior Deluxe Oceanview - 2 adults.
Junior Suite Oceanview - 2 adults.
Grand Level - 2 adults.
Concierge - 2 adults.

Deluxe Resort View Room, (RVR) Double whirlpool tub; Private bath with
shower; Balcony with chairs & table; Welcome bottle of wine;
Seating area; Liquor dispenser contains premium, upgraded
brands of liquor; Daily refreshed minibar contains sodas,
bottled water, juices, domestic & imported beers; In-room
snacks include chips, chocolates, peanuts & crackers; Coffee
maker; Bath amenities; Bathrobes & slippers; Professional
hair dryer and straightener; Iron/ironing board; Digital
safe (laptop size); Individually controlled air conditioning;
Direct dial telephone; LCD TV with satellite; Alarm clock;
24 hour room service & turndown service; Located on first
floor; Wireless internet. The views are limited and could be
partially obstructed. Smoking on 1st & 8th floor only. This
category does not include any type of ocean view rooms.

Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private
bath with shower; Balcony with chairs & table; Welcome
bottle of wine; Seating area; Liquor dispenser contains
premium, upgraded brands of liquor; Daily refreshed minibar
contains sodas, bottled water, juices, domestic & imported
beers; Coffee maker; Bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing
board; Digital safe (laptop size); Individually controlled
air conditioning; Direct dial telephone; LCD TV with
satellite; Alarm clock; 24 hour room service & turndown
service; Located on floors 6 & 7 (non smoking); Wireless
internet;
Bedding: 1 king bed.

Junior Suite Ocean View, (JUO) Double whirlpool tub; Private bath
with shower; Balcony with chairs & table; Welcome bottle of
wine; Seating area; Liquor dispenser contains premium,
upgraded brands of liquor; Daily refreshed minibar contains
sodas, bottled water, juices, domestic & imported beers;
Coffee maker; Bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing
board; Digital safe (laptop size); Individually controlled
air conditioning; Direct dial telephone; LCD TV with
satellite; Alarm clock; 24 hour room service & turndown
service; Located on floors 1 to 4; Wireless internet;
Smoking on 1st & 8th floor only; 2 rooms for the
physically challenged (not guaranteed & subject to
availability).
Bedding: 1 king bed.
View: Ocean.

Grand Level, (G55) Double whirlpool tub; Private bath with shower;
Balcony with chairs & table; Welcome bottle of wine; Seating
area; Liquor dispenser contains premium, upgraded brands of
liquor; Daily refreshed minibar contains sodas, bottled
water, juices, domestic & imported beers; In-room snacks
include chips, chocolates, peanuts & crackers; Coffee maker;
Bath amenities; Bathrobes & slippers; Professional hair
dryer and straightener; Iron/ironing board; Digital safe
(laptop size); Individually controlled air conditioning;
Direct dial telephone; LCD TV with satellite; Alarm
clock/radio/iPod Dock; 24 hour room service from select
restaurants to create a "Special Menu"; Located on floors 3
& 4; Wireless internet; Non smoking room; Nightly turndown
service; Pillow menu; Aromatherapy menu; Exclusive beach
bag (one per room, per stay); DVD player; Private check-in &
out/Late check-out & early check-in (subject to availability).
Bedding: 1 king bed.
View: Ocean.

Concierge, (CON) Double whirlpool tub; Private bath with shower;
Balcony with chairs & table; Welcome bottle of wine; Seating
area; Liquor dispenser contains top-shelf liquor, upgraded
brands of liquor; Daily refreshed minibar contains sodas,
bottled water, juices, domestic & imported beers; In-room
snacks include chips, chocolates, peanuts & crackers; Coffee
maker; Luxury bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing board;
Digital safe (laptop size); Individually controlled air
conditioning; Direct dial telephone; Apple TV with special
apps; Alarm clock/radio/iPod Dock; 24 hour room service
from select restaurants to create a "Special Menu"; Located
on floors 5 & 6; Wireless internet; Non smoking room.
Nightly turndown service; Pillow menu; Aromatherapy menu;
Exclusive beach bag (one per room, per stay); DVD player;
Private check-in & out/Late check-out & early check-in
(subject to availability); Two 25 minute massages at the
Beach/Spa/Treatment rooms (location varies per resort);
Private beach lounge chair area with waiter service;
Nightly petit fours; Private candlelight dinner at select
locations (one per stay); Exclusive personalized Concierge
service (located on the 5th floor). The Concierge Level
room requires a 3 night minimum stay.
Bedding: 1 king bed.
View: Ocean.

All accommodations include: coffee maker, hairdryer, air conditioning
(individual climate control), ironing board, liquor dispenser and iron.

Miscellaneous Amenities
Flat iron

Telephone
Unlimited long distance phone calls to Mexico, Continental US and Canada

Mini-bar
Includes bottled water, soda, juices and domestic beer

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Beach Bar
General Opening Hours: 10:00am - 6:00pm

Lobby Bar, Continental breakfast from 5:30am-8:00am. Bar service
from 9:00am-1:00am. Tea time from 5:00pm-7:00pm

General Opening Hours: 5:30am - 7:00pm

Pool Bar
General Opening Hours: 10:00am - 6:00pm

Wet Bar, Swim-up bar.

General Opening Days: Open daily

Cafe Bistro, International cuisine, open for breakfast, lunch and
dinner. Long pants, collared shirts and shoes required.

Cuisine: International.

Dress Code: Casual Elegant.

Oriental Lounge, full bar, an array of Asian hors d'oeuvres and a
sushi bar

Cuisine: Asian.

El Alamo, Breakfast & Lunch: International buffet Dinner: Mexican
Gourmet a la carte

General Opening Days: Open daily

La Tratto, serving an International buffet for breakfast and
Italian cuisine a la carte for dinner

Cuisine: Italian.

The Steak, serving fine cuts and seafood a la carte for dinner

Pool Snack Bar, Snacks a la carte, 24 hour room service unlimited

General Opening Hours: 11:00am - 5:00pm

Add-On Package (Honeymoon, Vow Renewal Or Anniversary 2017-2018)


HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2017-2018

Booking Dates: 05/12/2016 - 12/23/2017
05/08/2017 - 12/23/2018
Travel Dates: 12/24/2016 - 12/23/2017
12/24/2017 - 12/23/2018

Package Inclusions:
-A complimentary bottle of sparkling wine
-Mini cake
-Honeymoon dinner at select restaurants
-Two t-shirts
-Breakfast in bed (upon request)
-Guaranteed turndown service
-Honeymooner's desk
-Late check out until 6:00pm (Upon request and subject to
availability).

Package Minimum Stay: 3 nights

Please Note:
-This package is complimentary.

Package inclusions are subject to change.

Miscellaneous Information



Spring Break Policy
-Spring Break groups are not allowed at this resort.

Guest Transportation
-In an effort to streamline the guest transportation
experience between resorts and recreational destinations,
the following routes are now in operation. Guests have to
schedule the transfers.
-Moon Palace to Sun Palace and Beach Palace
-Exchange privileges between all resorts are still
applicable to guests, should they choose to go visit
another property.
-This is not complimentary.

Cancellation Fees


2017
12/24/16-01/03/17, within 14 days, 3-night penalty.
01/04/17-04/08/17, within 3 days, 1-night penalty.
04/09/17-04/16/17, within 14 days, 3-night penalty.
04/17/17-12/23/17, within 3 days, 1-night penalty.

2018
12/24/17-01/03/18, within 14 days, 3-night penalty.
01/04/18-12/23/18, within 3 days, 1-night penalty.

No shows will incur a 100% penalty.

Customer Reviews


08/28/2009
Hi Rebecca, We had an amazing honeymoon at the Sun Palace. It was a phenomenal resort. We had the best service, the best food, and great day trips. They really are an incredible facility. Our ...
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12/11/2007
Hey Rebecca! I was just telling Michael that we would be heading to the pool about now - 85 degrees and sunshine! Instead, we have 33 degrees, snow on the ground and freezing rain... Take me back t...
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08/17/2005
Bob, Just wanted to drop you a line letting you know how much we appreciate your working with us on our vacation package. Even though we didnn't know if we were even going to get to go on the trip ...
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