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Hard Rock Riviera Maya - Family Section

DAI Inside Scoop: This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It’s all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn.

Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven — an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.

Hotel Information


Hard Rock Riviera Maya - Family Section
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, Mexico 77710


Distance from hotel to town, 90 minutes.
Distance from hotel to Cancun International Airport (CUN), 60 minutes.

Just off the azure waters of the Caribbean Sea, the Hard
Rock Hotel Riviera Maya is nothing short of the ultimate
crowd pleaser. Live it up with world-class shopping and
endless style. Enjoy the beauty of a private protected
beach. Treat the kids to the children's club and teen
activities. Hit the links at an 18-hole golf course. Or
channel your inner awesome and spend some time at Heaven -
an adults-only expanse with stunning pools, lavish spa
treatment rooms, dining and more. Bottom line, it's all
top shelf. Enjoy.

Rivera Maya's Newest Ultimate Family Resort

Hotel Amenities


Accommodations for Physically Challenged Guests
Ballroom ($) Banquet Room ($)
Bar (swim-up) Bars/Lounges (3)
Basketball Court Beach (onsite)
Bicycle Rentals Billiards
Business Center Car Rental Desk
Children's Activities Children's Club
Children's Playground Coffee Shop
Concierge Currency Exchange
Disco/Nightclub Dive Center
Doctor (on call) ($) Entertainment
Facilities for Physically Challenged Guests
Fitness Center Gift Shop ($)
Golf (nearby) ($) Hospitality Desk
Ice Machines Internet Service
Jacuzzis (outdoor) (4) Laundry Service ($)
Medical Services ($) Meeting Room ($)
Multilingual Staff Parking Facility
Ping Pong Pool (children's)
Pool (outdoor) Poolside Beverage Service
Poolside Grill Restaurants (3)
Rooms (489) Safe Deposit Boxes (in room)
Sauna Snack Bar
Spa Taxi Stand ($)
Teen Club Tennis Courts (3)
Tour Desk Tours & Excursions $ ($)
Travel Agency ($) Watersports (non-motorized)
Wedding Coordinator ($) Wedding Site ($)

Miscellaneous Amenities
-Coves (beach inlet)


Music Lab
It's a long way to the top if you want to rock & roll...This vacation,
take a shortcut.

Hard Rock Hotels are excited to introduce the ultimate way to live out
your fist-pumping, guitar-shredding fantasy, Music Lab.

Music Lab is available at Hard Rock Hotel Cancun and Hard Rock Hotel
Riviera Maya. All guests 12 years and older can choose from 4 programs,
complete with expert instruction and accelerated stage training. The
program is free as a part of the all inclusive stay.

No experience is needed and all are welcome to be in the band. Enjoy
the fame amigo.

Restrictions and cancelation penalties may apply.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Beach, Leisure and Family Friendly.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 17 years old.

Maximum Occupancy:

2018
Deluxe Gold King*** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double** - 4 adults or 2 adults and 2 children
plus 1 infant 3 and under.
Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Diamond - 2 adults.
RRL Deluxe Platinum King - 2 adults.
RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Grand Sky Terrace 1 Bedroom - 2 adults.

Deluxe Family Room*** - 2 adults with 4 children or 4 adults
with 2 children.
Deluxe Platinum Grand Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children
or 3 adults and 3 children or 4 adults
and 2 children.
Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Star Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.

Please note:
*Including infants
**A 5th body in the room will be allowed to stay in the same room with 4
guests if it is an infant (ages 0-3 years).
***Rooms with guaranteed king bed will allow a child 4 to 12 years old
or an infant 0 to 3 years old in the room with a rollaway or crib.

2020
Deluxe Gold King*** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double** - 4 adults or 2 adults and 2 children
plus 1 infant 3 and under.
Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Diamond - 2 adults.
RRL Deluxe Platinum King - 2 adults.
RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Grand Sky Terrace 1 Bedroom - 2 adults.

Deluxe Family 2 Rooms*** - 6 adults or 4 adults with 4 children
or 2 adults with 4 children.
Deluxe Platinum Grand Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children
or 3 adults and 3 children or 4 adults
and 2 children.
Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Star Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Please note:
*Including infants
**A 5th body in the room will be allowed to stay in the same room with 4
guests if it is an infant (ages 0-3 years).
***Rooms with guaranteed king bed will allow a child 4 to 12 years old
or an infant 0 to 3 years old in the room with a rollaway or crib.

2019
Deluxe Gold King*** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double** - 4 adults or 2 adults and 2 children
plus 1 infant 3 and under.
Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Diamond - 2 adults.
RRL Deluxe Platinum King - 2 adults.
RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Grand Sky Terrace 1 Bedroom - 2 adults.

Deluxe Family 2 Rooms*** - 6 adults or 4 adults with 4 children
or 2 adults with 4 children.
Deluxe Platinum Grand Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children
or 3 adults and 3 children or 4 adults
and 2 children.
Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Star Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Please note:
*Including infants
**A 5th body in the room will be allowed to stay in the same room with 4
guests if it is an infant (ages 0-3 years).
***Rooms with guaranteed king bed will allow a child 4 to 12 years old
or an infant 0 to 3 years old in the room with a rollaway or crib.

Deluxe Gold King, (KXG) Consider this room your all access pass to club
awesome. So kick things off in style and never look back with: Hydro spa
tub; Private bath with shower; Balcony with hammock; Liquor dispenser;
Minibar with soda, bottled water, juice & domestic beer; LCD TV with
satellite; Purified water; Rock Spa bath amenities; Bathrobes and
slippers; Digital safe (laptop size); Individually controlled air
conditioning; Coffee maker; Direct dial telephone; iPod Dock; Hair blow
dryer; Iron/ironing board; Free wireless internet; 24 hour room service;
Turndown service; Bluetooth-enabled wireless alarm clock radio. 482
square feet.
Bedding: 1 king bed.
View: Garden.

Deluxe Gold Double, (6GD) Consider this room your all access pass to
club awesome. So kick things off in style and never look back with:
Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor
dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD
TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes
and slippers; Digital safe (laptop size); Individually controlled air
conditioning; Coffee maker; Direct dial telephone; iPod Dock; Hair blow
dryer; Iron/ironing board; Free wireless internet; 24 hour room service;
Turndown service; Bluetooth-enabled wireless alarm clock radio. 482
square feet.
Bedding: 2 double beds.
View: Garden.

Deluxe Gold Pure King, (G9K) All the regular Deluxe Gold awesomeness
with the addition of the PURE standard. PURE hypo-allergenic rooms are
designed to provide a better night's sleep for all guests, especially
allergy sufferers. In addition to the hotel's usual cleaning protocol,
the PURE rooms undergo an additional seven step process intended to
reduce airborne particles and minimize the presence of potential
irritants. This process includes installation of a state-of-the-art air
purification system and treatment of all coverings and surfaces in the
guest room. All PURE rooms are installed and maintained on an ongoing
basis by PURE Solutions. Amenities include Hydro spa tub; Private bath
with shower; Balcony with hammock; Liquor dispenser; Minibar with soda,
bottled water, juice & domestic beer; LCD TV with satellite; Purified
water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning; Coffee maker;
Direct dial telephone; Bluetooth enabled wireless alarm clock radio;
Hair dryer; Iron/ironing board; Free wireless internet; 24 hour room
service; Turndown service. 482 square feet.
Bedding: 1 king bed.
View: Garden.

Deluxe Gold Pure Double, (G9D) All the regular Deluxe Gold awesomeness
with the addition of the PURE standard. PURE hypo-allergenic rooms are
designed to provide a better night's sleep for all guests, especially
allergy sufferers. In addition to the hotel's usual cleaning protocol,
the PURE rooms undergo an additional seven step process intended to
reduce airborne particles and minimize the presence of potential
irritants. This process includes installation of a state-of-the-art air
purification system and treatment of all coverings and surfaces in the
guest room. All PURE rooms are installed and maintained on an ongoing
basis by PURE Solutions. Amenities include Hydro spa tub; Private bath
with shower; Balcony with hammock; Liquor dispenser; Minibar with soda,
bottled water, juice & domestic beer; LCD TV with satellite; Purified
water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning; Coffee maker;
Direct dial telephone; Bluetooth enabled wireless alarm clock radio;
Hair dryer; Iron/ironing board; Free wireless internet; 24 hour room
service; Turndown service. 482 square feet.
Bedding: 2 double beds.

Deluxe Platinum Double, (6PD) Consider this room your all access pass to
club awesome. So kick things off in style and never look back with:
Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor
dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD
TV with satellite, Purified water; Rock Spa bath amenities; Bathrobes &
slippers; Digital safe (laptop size); Individually controlled air
conditioning; Coffee maker; Direct dial telephone; iPod dock; Hair blow
dryer; Iron/ironing board; Free wireless internet; 24 hour room service;
Turndown service; Bluetooth-enabled wireless alarm clock radio. 482
square feet.
Bedding: 2 double beds.
View: Partial Ocean.

Deluxe Diamond, (DXI) Hard Rock is more than a vacation, it's a
lifestyle. And to prove it, the hotel has packed these legendary digs
with non-stop extras and no-limit luxury: Hydro spa tub; Private bath
with shower; Balcony with hammock; Liquor dispenser with premium brands;
Minibar with soda, bottled water, juice & domestic beer; LCD TV with
satellite; Purified water; Rock Spa bath amenities; Bathrobes &
slippers; Digital safe (laptop size); Individually controlled air
conditioning; Espresso/American coffee maker; Direct dial telephone;
Aromatherapy and pillow menu; Hair blow dryer; Iron/ironing board; Free
wireless internet; Exclusive in room dining menu; Turndown service;
Pre-order breakfast the night before; Complimentary beach bag (1 per
room, per stay); CD/DVD Player (available upon request); iPod dock;
Nightly petit fours; Private check-in area for late and early check-in
(subject to availability); Bluetooth-enabled wireless alarm clock radio.
Ideal location, close to main facilities. 482 square feet.
Bedding: 1 king bed.

Rrl Deluxe Platinum King, You are now all inclusive Royalty. Kick off
your shoes and relax in paradise with your own Personal Assistant.
Bedding: 1 king bed.

Rrl Deluxe Platinum Double, You are now all inclusive Royalty. Kick off
your shoes and relax in paradise with your own Personal Assistant.
Bedding: 2 double beds.
Bedding: 2 double beds.

Deluxe Platinum Grand Sky Terrace 1 Bedroom, Let's amp things up and
blow some minds with unparalleled access to the things in life that rock.
Step up and enjoy. Private bath with shower; Balcony with hammock;
Access to a private 2nd floor grand sky terrace with lounge chairs and
hydro spa tub; Liquor dispenser; Minibar with soda, bottled water, juice
& domestic beer; LCD TV with satellite; Purified water; Rock Spa bath
amenities; Bathrobes & slippers; Digital safe (laptop size);
Individually controlled air conditioning; Coffee maker; Direct dial
telephone; iPod dock; Hair blow dryer; Iron/ironing board; Free
wireless internet; 24 hour room service; Private BBQ service available
on sky terrace at an extra cost ($); Turndown service; Bluetooth enabled
wireless alarm clock/radio. Guests will receive the best view available
upon check in. 964 square feet including terrace. No rollaway beds nor
cots permitted.

12/23/2017 - 12/21/2018
Deluxe Family Room, (DX4) Swap the minivan for the tour van, buckle up,
and go for a ride straight to the front row of paradise with world-class
extras including two connecting rooms, one with a king bed, the other
with two double beds: Hydro spa tub in each room; Private bath with
shower; Balcony with hammock; Liquor dispenser in adult's room; Adult
minibar with soda, bottled water, juice & domestic beer; Kid friendly
minibar with juices, soda and chocolate milk; LCD TV with satellite;
Purified water; Rock Spa bath amenities; Kid's bath amenities; Adult
and kids bathrobes & slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial telephone; Hair
blow dryer; Iron/ironing board; Free wireless internet; 24 hour room
service; Turndown service; iPod dock; Video game console with a
selection of DVDs and video games available upon request; Kid's beach
toys; Kid's room service menu; Candies and cookies upon arrival;
Complimentary mini cake for birthdays (available upon request);
Bluetooth enabled wireless alarm clock/radio. 964 square feet.
View: Garden or Resort.

12/22/2018 - 12/18/2020
Deluxe Family 2 Rooms, Swap the minivan for the tour van, buckle up and
go for a ride straight to the front row of paradise with world-class
extras including two connecting rooms, one with a king bed, the other
with two double beds.

Deluxe Platinum Grand Sky Terrace 2 Bedroom, Two connecting rooms: one
room with a king bed and a second room with two double beds. We packed
this crowd pleaser with everything your entourage needs so live it up
and rock the show in style. Enjoy! Hydro spa tub in room with double
beds; Private bath with shower; Access to a private 2nd floor grand sky
terrace with lounge chairs and hydro spa tub; Balcony with hammock;
Liquor dispenser; Minibar with soda, bottled water, juice & domestic
beer; LCD TV with satellite; Purified water; Rock Spa bath amenities;
Bathrobes & slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial telephone; iPod
dock; Hair blow dryer; Iron/ironing board; Free wireless internet; 24
hour room service; Turndown service; Private BBQ service available on
sky terrace at an extra cost ($); Bluetooth enabled wireless alarm
clock/radio. 1928 square feet including the 2 rooms and terrace. Guests
will receive the best view available upon check in.

Rock Suite Platinum 2 Bedroom, This suite plays to a packed
house every night and nails the gig every time. Unleash your
inner icon and enjoy this two bedroom Rock Suite with one
room with a king bed, and a second room with two double beds.
Don't forget the living and dining room areas to top off
your stay. Hydro spa tub in each room; Private bath with
shower; Oversized private balcony with hammock and lounge
chairs; Liquor dispenser; Minibar with soda, bottled water,
juice & domestic beer; LCD TV with satellite; Purified water;
Rock Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Espresso/American coffee maker; Direct dial telephone; Hair
blow dryer; Iron/ironing board; Free wireless internet; 24
hour room service; Exclusive in-room dining menu; Turndown
service; Nightly petit fours; Aromatherapy and Pillow Menu;
CD/DVD Player (available upon request); Complimentary beach
bag (1 per room/per stay); iPod dock; Bluetooth enabled
wireless alarm clock/radio. 2583 square feet.
View: Oceanfront.

Rock Suite Platinum Rooftop Lounge 2 Bedroom(*), Two bedroom
suite equipped with a dining and living room area. Feel that?
That's a feeling only a suite like this could deliver. And
don't worry, it never fades. Not when you surround yourself
with non-stop luxury at every turn. Go big and enjoy. Hydro
spa tub in each room; Private bath with shower; Private
balcony with hammock; Sky terrace with a hydro spa tub,
table with chairs and bathroom; Liquor dispenser; Minibar
with soda, bottled water, juice & domestic beer; LCD TV with
satellite; Purified water; Rock Spa bath amenities;
Bathrobes & slippers; Digital safe (laptop size);
Individually controlled air conditioning; Espresso/American
coffee maker; Direct dial telephone; Hair blow dryer;
Iron/ironing board; Free wireless internet; 24 hour room
service; Exclusive in-room dining menu; Turndown service;
Nightly petit fours; Aromatherapy and Pillow Menu; CD/DVD
player (available upon request); iPod dock; Bluetooth
enabled wireless alarm clock/radio Complimentary beach bag
(1 per room, per stay); Private BBQ service available on sky
terrace at an additional cost. 5166 square feet including
terrace.
View: Oceanfront.

Rock Star Suite(*), (RCK) The suite's main room has custom furnishings
including a built in diamond-padded leather and crystal banquette,
custom dining table that flips to play billiards and no dining room is
complete without a bar area. The living room is outfitted with a half
bath and a unique leather multi-seating group that is illuminated with
custom lighting fixtures.

The master bedroom is total rock star with its custom armoire, raw-cut
stone hydro spa tub and live edge wood headboard. The shower is extra
large and is tiled in stunning yellow glass tile.

The suite is topped off with a full terrace area with great ocean views.
The terrace is outfitted with a large hot tub, outdoor shower, custom
dining set, wet bar, restroom, hammocks, chaise and day bed seating
options.

Liquor dispenser; Minibar with soda, bottled water, juice & domestic
beer; LCD TV with satellite; Purified water; Rock Spa bath amenities;
Bathrobes & slippers; Digital safe (laptop size); Individually
controlled air conditioning; Espresso/American coffee maker; Direct
dial telephone; Hair blow dryer; Iron/ironing board; Free wireless
internet; 24 hour room service; Turndown service; Nightly petit fours;
aromatherapy; video game console or Blueray player (available upon
request); iPod dock; Bluetooth enabled wireless alarm clock/radio;
Private check-in & out and late check-out & early check-in (subject to
availability). 4991.60 square feet (includes terrace area).
Bedding: 1 king bed and 2 double beds.
View: Oceanfront.

RRL Deluxe Platinum King & RRL Deluxe Platinum Double Amenities:
-Rock Royalty Personal Assistant (7:00am to 11:00pm)
-Ironing service (2 items per person/per stay)
-Upgraded fullsize Rock Spa bath products
-Express luggage delivery
-Complimentary shoe shine
-Nightly Petit Fours
-Aromatherapy and pillow menu
-Spa tub preparation (with 24 hours notice)
-Personal assistance with reservations (on and off property)
-Priority reservations to picks and mix program
-Complimentary 25 minute couple's massage at the Rock Spa
-VIP check-in and check-out
-Late checkout available (until 3:00pm available upon request)
-Complimentary beach bag (1 per room/per stay)
-Bonus Track: Personal assistant will help review account and
assist in express check-out)
-Priority booking for bali beds ($)
-Hydro spa tub
-Private bath with shower
-Balcony with hammock in most rooms
-Premium liquor dispenser
-Minibar with soda, bottled water, juice, domestic beer and
snacks
-LCD TV with satellite
-Purified water
-Plush bathrobes & slippers
-Sleeping mask
-Loofah sponge
-Digital safe (laptop size)
-Individually controlled air conditioning
-Espresso machine
-Direct dial telephone
-Bluetooth enabled wireless alarm clock/radio
-Hair blow dryer
-Iron/ironing board
-Free wireless internet
-24 hour room service with select a la carte menu
-Turndown service


(*) Denotes on request basis only, no allotment given.

All accommodations include: hairdryer, bathrobes, ironing board,
telephone, mini-bar, air conditioning, coffee/tea maker, rollaway bed
(on request), internet access, shower, liquor dispenser, patio or
balcony, television, alarm clock, crib (on request), room service
(24-hour), iron, slippers, maid service, refrigerator, Jacuzzi and safe
deposit box.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Lobby Bar
General Opening Hours: 10:00am-1:00am

Pool Bar
General Opening Hours: 10:00am-6:00pm

The Market, Enjoy fresh and exotic ingredients from around the
world with a breakfast buffet by morning and themed dinner buffet by
night.

Cafetto, Grab a continental breakfast for the perfect way to
start the morning or enjoy snacks, coffee, and tea throughout the day.

Pizzeto, Step outside and step into a world of flavor with a wood
burning stove, crispy brick-oven pizza, salads, soups, and pasta a la
carte.

Frida, Discover the fiery flavors and festive atmosphere of
Mexico at Frida, serving Mexican cuisine and regional specialties a la
carte.

Zen, From sushi to stir fry, Zen offers the very best of
traditional Asian cuisine with dishes served a la carte.

Float, Enjoy snacks by the pool with a selection of topshelf
cocktails to match.

Sports Bar
General Opening Hours: 5:00pm-2:00am

Ipanema, Head to South America with authentic Rodizio service and
the passionate flavors of Brazil. Sit, sample, and share with
traditional ingredients and modern style.

Add-On Package (Complimentary Honeymoon Package 2017-2018)


COMPLIMENTARY HONEYMOON PACKAGE 2017-2018

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-Complimentary bottle of sparkling house wine
-Mini cake
-Honeymoon dinner
-In room breakfast
-Hydro spa tub experience
-Welcome note from Colin Cowie

Please Note:
-Honeymoon couple must present proof of marriage within the
past year.
-Amenities not available when requested on site.


Add-On Package (Complimentary Silver & Gold Anniversary 2017-2018)


COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018
Couples celebrating their Silver and Gold Anniversary during
their stay will receive the following:

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-A bottle of sparkling wine
-Mini cake
-Honeymoon dinner at selected restaurants
-Late check out until 6:00pm upon request and subject to
availability


Please Note:
-Amenities not available when requested on site.
-Honeymoon couple must present proof of marriage within the
past year.

Specialty Package (All Inclusive Features 2018-2020)


ALL INCLUSIVE FEATURES 2018-2020

Booking Dates: 02/02/2016 - 12/21/2018
02/20/2018 - 12/18/2020
Travel Dates: 12/24/2016 - 12/21/2018
12/22/2018 - 12/18/2020

Package Inclusions:
-Luxurious accommodations
-Fine dining
-Delicious snacks
-Top shelf drinks
-Room service 24 hours
-Daily and nightly entertainment
-Non motorized watersports
-Wireless internet
-Unlimited phone calls within Mexico and to the Continental
U.S. and Canada. Some restrictions apply.
-Business center (internet use for 30 minutes per room/per
stay
-Taxes and gratuities
-Use of the facilities of Hard Rock Hotel Riviera Maya, Hard
Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and
The Golf Club at Playacar. Transportation not provided.

Package inclusions are subject to change.

Bonus Features


-Afternoon tea
-Bottled water
-Chaise lounges
-Coffee/Tea (in room)
-Daily activities
-Golf green fees
-Welcome Drink
-Parking
-Towels
-Use of Fitness Center
-Use of Tennis Courts
-Watersports (Non-Motorized)
-Morning coffee

Complimentary Anniversary Amenities 2018
Travel Dates: 12/24/2017 - 12/21/2018

-Couples celebrating their anniversary during their stay
will receive a mini cake.

Miscellaneous Information



Minimum Check In Age
-Minimum check in age is 18

Spring Breakers
-Spring break groups are not allowed.

Woodward Riviera Maya
This isn't your everyday kind of paradise. This is Woodward
and it's unlike anything you've ever experienced. This
20,000 square foot shrine to lifestyle sports is built for
thrills and uniquely designed for all skill levels.

-Ride, cheer, or capture video. Woodward Riviera Maya has it
all: Launch ramp to foam pit; Jump to resi-landing;
Trampolines; Cheer/Tumble floor; Indoor skatepark;
ParkBoard® and ParkSki® training equipment; Parkour Zone;
Interactive digital media space; Cafe/snack bar; DJ booth
for music; Viewing platform for friends and families.
-Pick a course and our expert instructors will guide you
through private sessions (1 to 2 hours) or drop-in sessions
(2 hours): Indoor skateboarding and BMX biking; Dryland
snowboarding and skiing; Scooter; Parkour; Cheer and Dance;
Digital Media.
-Guests can sign up on a first come, first serve basis.
Everyone is required to complete a 1 hour instructor led
introductory session which is followed by 1 hour of free
play.
-Guests, ages 7 and up, of all skill levels are welcome to
participate in the facility. Written parental consent is
necessary for guests under 18.
-Woodward is open Monday to Sunday from 12:00pm to 10:00pm.
-Safety equipment such as helmets, knee pads and elbow pads
are available for rent and helmets are required by all
using wheeled equipment. Additional equipment is available
to rent, including bikes, skateboards, ParkBoard® indoor
snowboards and ParkSki® training skis. Guests are welcome
to bring their own equipment, subject to staff approval.
Guests will be provided with computer stations and software
for the digital media camp, but guests will be responsible
for their own camera. GoPro cameras will be available for
rent.
-Resort credit can be used by Hard Rock guests on some items
and cash or credit card payments for non-guest participants.
To avoid being charged at full cost, cancellations must be
made 24 hours in advance.
-Woodward Riviera Maya is fully insured and all participants
must sign a waiver. There is a nurse on property and a doctor
on call 24/7.
-Possession or usage of drugs and alcohol is strictly
prohibited. Theft, vandalism, fighting and threatening or
harassing behavior will not be tolerated and if warranted,
the appropriate law enforcement officials will be contacted.
If any of the rules are violated, guests will be removed from
facility without refund.

Student Groups (Spring Breakers):
-Student Groups (Spring Breakers) are not allowed
-Student groups are those that travel without parent supervision or a
responsible adult in each room.
-Student groups may be high school or college students booking multiple
rooms in mostly triple or quad occupancy.
-Student groups normally travel with a responsible adult (25 years old
or older) but they do not always place a chaperone in each room.
-These groups are normally identified by their school name or
college/university name.
-It is very difficult to detect students 18 or older (College Students)
that book multiple rooms as individual reservations ahead of time.
-Although the Hotel cannot deny the bookings if the students are over
the legal age of 18 and pay the regular rate, if a student group is
identified ahead of time, the Wholesaler will be notified that clients
must sign a waiver upon arrival.
-The waiver will state that in the event these guests cause any property
damage, they will be subject to incidental damage charges, or will be
asked to vacate the Hotel if the Hotel's administration (Front Desk
Manager, Director of Operations or Director of Sales) deem their
behavior as inappropriate.

Student Group Policy (When traveling with parents):
Hotel will accept families or friends that travel together as a group
whose children attend the same school, sports team, or social
organization(s). These groups are different because they are traveling
with their parents and, therefore, will not be labeled as student groups.
These groups will be treated as regular groups and should adhere to the
normal group policies if they sign a group contract. However, as an
extra measure of precaution, these groups must still adhere to the
"Student Group Policy" outlined below:

-An adult or legal guardian over 25 years of age is required to stay in
each room.
-Proof of age required. All guests will be required to provide their
valid passports upon check in.
-Introducing or removing alcohol to or from the premises is not allowed
and punishable by law.
-Tape recorders, radios and any sound devices may not be used in the
rooms, building or at the pool area. Guests may only use them with
headphones.
-Guests not staying at the Hotel may have access to the property with
the purchase of a day pass at the established rate.
-A credit card will be required upon check in as a guarantee in the
event of damages to the property.
-Guests will be financially and legally responsible for all damages and
disruptions caused in the property.
-The Hotel can and will suspend any or all of its services to guests
who, in Hotel's opinion, display or enact improper conduct offensive
and/or unacceptable and/or dangerous to the others and/or themselves.

Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors. Effective for travel
10/11/17 to 12/31/17, the hotels will collect $10 Mexican
pesos per room per day. From 01/01/18 onwards, hotels will
collect $20 Mexican pesos per room per day. The proceeds
will be deposited in an environmental trust to fund local
projects.

Student Booking Policy:
-An adult or legal guardian over 25 years of age is required
to stay in each room.
-Students under 18 years old must travel and share a room
with a parent/legal guardian (no exceptions).
-Proof of age required. All students will be required to
provide valid passports upon check-in.
-Alcohol will be served to students over 18 years old only.
-Legal drinking age in Dominican Republic/Mexico is 18. ID
may be asked for at any time, under age drinking and
providing alcohol to minors in punished by law.
-Introducing alcohol to the premises or taking it out of
premises is not allowed.
-Tape recorders, radios and any sound devices may not be
used in rooms, building or at the pool area; you will
only be allowed to use them with headphones. Remember
there are other guests on the property who do not want to
be disturbed by loud music
-Students not staying at AIC - Hard Rock hotels may have
access to the property with purchase of a day pass.
-A credit card will be required upon check in as a guarantee
in the event of damages to the property.
-Guests will be financially and legally responsible for all
damages and disruptions caused on the property.
-The hotel can and will suspend any or all of its services
to guests who, in the hotel's opinion display or enact
improper conduct offensive and/or unacceptable and/or
dangerous to others/and or themselves.

Cancellation Fees


2018
All categories except Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-03/27/18, within 5 days, 1-night penalty.
03/28/18-03/31/18, within 14 days, 2-night penalty.
04/01/18-06/27/18, within 5 days, 1-night penalty.
06/28/18-08/18/18, within 14 days, 2-night penalty.
08/19/18-12/21/18, within 5 days, 1-night penalty.

Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-12/21/18, within 30 days, 3-night penalty.

2020
12/21/19-01/04/20, within 30 days, 100% penalty.
01/05/20-04/03/20, within 5 days, 1-night penalty.
04/04/20-04/11/20, within 14 days, 1-night penalty.
04/12/20-06/25/20, within 5 days, 1-night penalty.
06/26/20-08/23/20, within 14 days, 1-night penalty.
08/24/20-12/18/20, within 5 days, 1-night penalty.

2019
12/22/18-01/02/19, within 30 days, 100% penalty.
01/03/19-04/16/19, within 5 days, 1-night penalty.
04/17/19-04/20/19, within 14 days, 1-night penalty.
04/21/19-06/28/19, within 5 days, 1-night penalty.
06/29/19-08/18/19, within 14 days, 2-night penalty.
08/19/19-12/20/19, within 5 days, 1-night penalty.