Toll Free: 800.615.3389

Hard Rock Riviera Maya - Family Section

DAI Inside Scoop: This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It’s all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn.

Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven — an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.

Hotel Information


Hard Rock Riviera Maya - Family Section
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, Mexico 77710


Distance from hotel to town, 90 minutes.
Distance from hotel to Cancun International Airport (CUN), 60 minutes.

Just off the azure waters of the Caribbean Sea, the Hard
Rock Hotel Riviera Maya is nothing short of the ultimate
crowd pleaser. Live it up with world-class shopping and
endless style. Enjoy the beauty of a private protected
beach. Treat the kids to the Little Big Club and teen
activities. Hit the links at an 18-hole golf course. Or
channel your inner awesome and spend some time at Heaven -
an adults-only expanse with stunning pools, lavish spa
treatment rooms, dining and more. Bottom line, it's all
top shelf. Enjoy.

Rivera Maya's Newest Ultimate Family Resort

Hotel Amenities


Accommodations for Physically Challenged Guests
Ballroom ($) Banquet Room ($)
Bar (swim-up) Bars/Lounges (3)
Basketball Court Beach (onsite)
Bicycle Rentals Billiards
Business Center Car Rental Desk
Children's Activities Children's Playground
Coffee Shop Concierge
Currency Exchange Disco/Nightclub
Dive Center Doctor (on call) ($)
Entertainment Facilities for Physically Challenged Guests
Fitness Center Gift Shop ($)
Golf (nearby) ($) Hospitality Desk
Ice Machines Internet Service
Jacuzzis (outdoor) (4) Laundry Service ($)
Medical Services ($) Meeting Room ($)
Multilingual Staff Parking Facility
Ping Pong Pool (children's)
Pool (outdoor) Poolside Beverage Service
Poolside Grill Restaurants (3)
Rooms (489) Safe Deposit Boxes (in room)
Sauna Snack Bar
Spa Taxi Stand ($)
Teen Club Tennis Courts (3)
Tour Desk Tours & Excursions $ ($)
Travel Agency ($) Watersports (non-motorized)
Wedding Coordinator ($) Wedding Site ($)

Miscellaneous Amenities
-Coves (beach inlet)


Children's Club
The Little Big Club :
Grab your back stage pass and head over to the Little Big
Club where kids can enjoy an array of ongoing activities in
the Thomas & Friends Activity Station, Barney's Music Room,
Bob the Builder Construction Zone and the Angelina Ballerina
Dance Studio.

Music Lab
It's a long way to the top if you want to rock & roll...This
vacation, take a shortcut.

Hard Rock Hotels are excited to introduce the ultimate way
to live out your fist-pumping, guitar-shredding fantasy,
Music Lab.

Music Lab will officially start the week of June 23, 2014
with a soft launch. The program will be available at Hard
Rock Hotel Cancun and Hard Rock Hotel Riviera Maya. All
guests 12 years and older can choose from 4 programs,
complete with expert instruction and accelerated stage
training. The program is free as a part of the all inclusive
stay.

No experience is needed and all are welcome to be in the
band. Enjoy the fame amigo.

Restrictions and cancelation penalties may apply.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Family Friendly, Beach, Alternative Lifestyles (Gay/Lesbian)
and Leisure.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 17 years old.

Maximum Occupancy:

2017
Deluxe Room**/**** - 4 adults or 2 adults and 2 children
plus 1 infant 3 and under.
Deluxe Gold King*** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double** - 4 adults or 2 adults and 2 children
plus 1 infant 3 and under.
Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Diamond - 2 adults.
RRL Deluxe Platinum King - 2 adults.
RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Grand Sky Terrace 1 Bedroom - 2 adults.

Deluxe Family Room*** - 2 adults with 4 children or 4 adults
with 2 children.
Deluxe Platinum Grand Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children
or 3 adults and 3 children or 4 adults
and 2 children.
Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Star Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Please note:
*Including infants
**A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0-3 years).
***Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room
with a rollaway or crib.
****The Deluxe Room is not available after 02/13/17.

2018
Deluxe Gold King*** - 2 adults or 1 adult and 1 child.
Deluxe Gold Double** - 4 adults or 2 adults and 2 children
plus 1 infant 3 and under.
Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.
Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Diamond - 2 adults.
RRL Deluxe Platinum King - 2 adults.
RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children.
Deluxe Platinum Grand Sky Terrace 1 Bedroom - 2 adults.

Deluxe Family Room*** - 2 adults with 4 children or 4 adults
with 2 children.
Deluxe Platinum Grand Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children
or 3 adults and 3 children or 4 adults
and 2 children.
Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Rock Star Suite* - 6 adults or 4 adults and 2 children
or 3 adults and 3 children or 2 adults
and 4 children.
Please note:
*Including infants
**A 5th body in the room will be allowed to stay in the
same room with 4 guests if it is an infant (ages 0-3 years).
***Rooms with guaranteed king bed will allow a child 4 to
12 years old or an infant 0 to 3 years old in the room
with a rollaway or crib.

12/24/2016 - 2/13/2017
Deluxe Room, (DXZ) You're a Rock Star now. Soak it in and enjoy
top shelf luxury and everything you need for an
unforgettable all inclusive performance with: Hydro spa tub;
Private bath with shower; Balcony with hammock; Liquor
dispenser; Minibar with soda, bottled water, juice and
domestic beer; LCD TV with satellite; Purified water; Rock
Spa bath amenities; Bathrobes and slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Coffee maker; Direct dial telephone; iPod dock; Hair dryer;
Iron/ironing board; Free wireless internet; 24 hour room
service; Turndown service; Bluetooth-enabled wireless alarm
clock radio. 482 square feet.
Bedding: 1 king bed or 2 double beds.
View: Resort.

Deluxe Gold King, (KXG) Consider this room your all access pass to
club awesome. So kick things off in style and never look
back with: Hydro spa tub; Private bath with shower; Balcony
with hammock; Liquor dispenser; Minibar with soda, bottled
water, juice & domestic beer; LCD TV with satellite;
Purified water; Rock Spa bath amenities; Bathrobes and
slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial
telephone; iPod Dock; Hair blow dryer; Iron/ironing board;
Free wireless internet; 24 hour room service; Turndown
service; Bluetooth-enabled wireless alarm clock radio. 482
square feet.
Bedding: 1 king bed.
View: Garden.

Deluxe Gold Double, (6GD) Consider this room your all access pass
to club awesome. So kick things off in style and never look
back with: Hydro spa tub; Private bath with shower; Balcony
with hammock; Liquor dispenser; Minibar with soda, bottled
water, juice & domestic beer; LCD TV with satellite;
Purified water; Rock Spa bath amenities; Bathrobes and
slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial
telephone; iPod Dock; Hair blow dryer; Iron/ironing board;
Free wireless internet; 24 hour room service; Turndown
service; Bluetooth-enabled wireless alarm clock radio. 482
square feet.
Bedding: 2 double beds.
View: Garden.

Deluxe Gold Pure King, (G9K) All the regular Deluxe Gold
awesomeness with the addition of the PURE standard. PURE
hypo-allergenic rooms are designed to provide a better
night's sleep for all guests, especially allergy sufferers.
In addition to the hotel's usual cleaning protocol, the
PURE rooms undergo an additional seven step process
intended to reduce airborne particles and minimize the
presence of potential irritants. This process includes
installation of a state-of-the-art air purification system
and treatment of all coverings and surfaces in the guest
room. All PURE rooms are installed and maintained on an
ongoing basis by PURE Solutions. Amenities include Hydro
spa tub; Private bath with shower; Balcony with hammock;
Liquor dispenser; Minibar with soda, bottled water, juice &
domestic beer; LCD TV with satellite; Purified water; Rock
Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Coffee maker; Direct dial telephone; Bluetooth enabled
wireless alarm clock radio; Hair dryer; Iron/ironing board;
Free wireless internet; 24 hour room service; Turndown
service. 482 square feet.
Bedding: 1 king bed.
View: Garden.

Deluxe Gold Pure Double, (G9D) All the regular Deluxe Gold
awesomeness with the addition of the PURE standard. PURE
hypo-allergenic rooms are designed to provide a better
night's sleep for all guests, especially allergy sufferers.
In addition to the hotel's usual cleaning protocol, the
PURE rooms undergo an additional seven step process
intended to reduce airborne particles and minimize the
presence of potential irritants. This process includes
installation of a state-of-the-art air purification system
and treatment of all coverings and surfaces in the guest
room. All PURE rooms are installed and maintained on an
ongoing basis by PURE Solutions. Amenities include Hydro
spa tub; Private bath with shower; Balcony with hammock;
Liquor dispenser; Minibar with soda, bottled water, juice &
domestic beer; LCD TV with satellite; Purified water; Rock
Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Coffee maker; Direct dial telephone; Bluetooth enabled
wireless alarm clock radio; Hair dryer; Iron/ironing board;
Free wireless internet; 24 hour room service; Turndown
service. 482 square feet.
Bedding: 2 double beds.

Deluxe Platinum Double, (6PD) Consider this room your all access
pass to club awesome. So kick things off in style and never
look back with: Hydro spa tub; Private bath with shower;
Balcony with hammock; Liquor dispenser; Minibar with soda,
bottled water, juice & domestic beer; LCD TV with satellite,
Purified water; Rock Spa bath amenities; Bathrobes &
slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial
telephone; iPod dock; Hair blow dryer; Iron/ironing board;
Free wireless internet; 24 hour room service; Turndown
service; Bluetooth-enabled wireless alarm clock radio. 482
square feet.
Bedding: 2 double beds.
View: Partial Ocean.

Deluxe Diamond, (DXI) Hard Rock is more than a vacation, it's a
lifestyle. And to prove it, the hotel has packed these
legendary digs with non-stop extras and no-limit luxury:
Hydro spa tub; Private bath with shower; Balcony with
hammock; Liquor dispenser with premium brands; Minibar with
soda, bottled water, juice & domestic beer; LCD TV with
satellite; Purified water; Rock Spa bath amenities;
Bathrobes & slippers; Digital safe (laptop size);
Individually controlled air conditioning; Espresso/American
coffee maker; Direct dial telephone; Aromatherapy and pillow
menu; Hair blow dryer; Iron/ironing board; Free wireless
internet; Exclusive in room dining menu; Turndown service;
Pre-order breakfast the night before; Complimentary beach
bag (1 per room, per stay); CD/DVD Player (available upon
request); iPod dock; Nightly petit fours; Private check-in
area for late and early check-in (subject to availability);
Bluetooth-enabled wireless alarm clock radio. Ideal location,
close to main facilities. 482 square feet.
Bedding: 1 king bed.

Rock Royalty Level Deluxe Platinum King, (6RP) You are now
all inclusive Royalty. Kick off your shoes and relax
in paradise with your own Personal Assistant.
Bedding: 1 king bed.

Rock Royalty Level Deluxe Platinum Double, (P6D) ou are now all
inclusive Royalty. Kick off your shoes and relax in paradise
with your own Personal Assistant.
Bedding: 2 double beds.

Deluxe Platinum Grand Sky Terrace One Bedroom, (0KT) Let's amp
things up and blow some minds with unparalleled access to
the things in life that rock. Step up and enjoy. Private
bath with shower; Balcony with hammock; Access to a private
2nd floor grand sky terrace with lounge chairs and hydro spa
tub; Liquor dispenser; Minibar with soda, bottled water,
juice & domestic beer; LCD TV with satellite; Purified water;
Rock Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Coffee maker; Direct dial telephone; iPod dock; Hair blow
dryer; Iron/ironing board; Free wireless internet; 24 hour
room service; Private BBQ service available on sky terrace
at an extra cost ($); Turndown service; Bluetooth enabled
wireless alarm clock/radio. Guests will receive the best
view available upon check in. 964 square feet including
terrace. No rollaway beds nor cots permitted.

Deluxe Family Room, (DX4) Swap the minivan for the tour van,
buckle up, and go for a ride straight to the front row of
paradise with world-class extras including two connecting
rooms, one with a king bed, the other with two double beds:
Hydro spa tub in each room; Private bath with shower;
Balcony with hammock; Liquor dispenser in adult's room;
Adult mini bar with soda, bottled water, juice & domestic
beer; Kid friendly mini bar with juices, soda and chocolate
milk; LCD TV with satellite; Purified water; Rock Spa bath
amenities; Kid's bath amenities; Adult and kids bathrobes &
slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial
telephone; Hair blow dryer; Iron/ironing board; Free
wireless internet; 24 hour room service; Turndown service;
iPod dock; Video game console with a selection of DVDs and
video games available upon request; Kid's beach toys; Kid's
room service menu; Candies and cookies upon arrival;
Complimentary mini cake for birthdays (available upon
request); Bluetooth enabled wireless alarm clock/radio. 964
square feet.
View: Garden or Resort.

Deluxe Platinum Grand Sky Terrace Two Bedroom, (2KT) Two connecting
rooms: one room with a king bed and a second room with two
double beds. We packed this crowd pleaser with everything
your entourage needs so live it up and rock the show in
style. Enjoy! Hydro spa tub in room with double beds;
Private bath with shower; Access to a private 2nd floor
grand sky terrace with lounge chairs and hydro spa tub;
Balcony with hammock; Liquor dispenser; Minibar with soda,
bottled water, juice & domestic beer; LCD TV with satellite;
Purified water; Rock Spa bath amenities; Bathrobes &
slippers; Digital safe (laptop size); Individually
controlled air conditioning; Coffee maker; Direct dial
telephone; iPod dock; Hair blow dryer; Iron/ironing board;
Free wireless internet; 24 hour room service; Turndown
service; Private BBQ service available on sky terrace at an
extra cost ($); Bluetooth enabled wireless alarm clock/radio.
1928 square feet including the 2 rooms and terrace. Guests
will receive the best view available upon check in.

Rock Suite Platinum Two Bedroom, (62P) This suite plays to a packed
house every night and nails the gig every time. Unleash your
inner icon and enjoy this two bedroom Rock Suite with one
room with a king bed, and a second room with two double beds.
Don't forget the living and dining room areas to top off
your stay. Hydro spa tub in each room; Private bath with
shower; Oversized private balcony with hammock and lounge
chairs; Liquor dispenser; Minibar with soda, bottled water,
juice & domestic beer; LCD TV with satellite; Purified water;
Rock Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Espresso/American coffee maker; Direct dial telephone; Hair
blow dryer; Iron/ironing board; Free wireless internet; 24
hour room service; Exclusive in-room dining menu; Turndown
service; Nightly petit fours; Aromatherapy and Pillow Menu;
CD/DVD Player (available upon request); Complimentary beach
bag (1 per room/per stay); iPod dock; Bluetooth enabled
wireless alarm clock/radio. 2583 square feet.
View: Oceanfront.

Rock Suite Platinum Rooftop Lounge(*), (RLN) Two bedroom
suite equipped with a dining and living room area. Feel that?
That's a feeling only a suite like this could deliver. And
don't worry, it never fades. Not when you surround yourself
with non-stop luxury at every turn. Go big and enjoy. Hydro
spa tub in each room; Private bath with shower; Private
balcony with hammock; Sky terrace with a hydro spa tub,
table with chairs and bathroom; Liquor dispenser; Minibar
with soda, bottled water, juice & domestic beer; LCD TV with
satellite; Purified water; Rock Spa bath amenities;
Bathrobes & slippers; Digital safe (laptop size);
Individually controlled air conditioning; Espresso/American
coffee maker; Direct dial telephone; Hair blow dryer;
Iron/ironing board; Free wireless internet; 24 hour room
service; Exclusive in-room dining menu; Turndown service;
Nightly petit fours; Aromatherapy and Pillow Menu; CD/DVD
player (available upon request); iPod dock; Bluetooth
enabled wireless alarm clock/radio Complimentary beach bag
(1 per room, per stay); Private BBQ service available on sky
terrace at an additional cost. 5166 square feet including
terrace.
View: Oceanfront.

Rock Star Suite(*), (RCK) The suite's main room has custom
furnishings including a built in diamond-padded leather and
crystal banquette, custom dining table that flips to play
billiards and no dining room is complete without a bar area.
The living room is outfitted with a half bath and a unique
leather multi-seating group that is illuminated with custom
lighting fixtures.

The master bedroom is total rock star with its custom
armoire, raw-cut stone hydro spa tub and live edge wood
headboard. The shower is extra large and is tiled in
stunning yellow glass tile.

The suite is topped off with a full terrace area with great
ocean views. The terrace is outfitted with a large hot tub,
outdoor shower, custom dining set, wet bar, restroom,
hammocks, chaise and day bed seating options.

Liquor dispenser; Minibar with soda, bottled water, juice &
domestic beer; LCD TV with satellite; Purified water; Rock
Spa bath amenities; Bathrobes & slippers; Digital safe
(laptop size); Individually controlled air conditioning;
Espresso/American coffee maker; Direct dial telephone; Hair
blow dryer; Iron/ironing board; Free wireless internet; 24
hour room service; Turndown service; Nightly petit fours;
aromatherapy; video game console or Blueray player
(available upon request); iPod dock; Bluetooth enabled
wireless alarm clock/radio Private check-in & out and late
check-out & early check-in (subject to availability).
4991.60 square feet (includes terrace area).
Bedding: 1 king bed and 2 double beds.
View: Oceanfront.

RRL Deluxe Platinum King & RRL Deluxe Platinum Double Amenities:
-Rock Royalty Personal Assistant (7:00am to 11:00pm)
-Ironing service (2 items per person/per stay)
-Upgraded fullsize Rock Spa bath products
-Express luggage delivery
-Complimentary shoe shine
-Nightly Petit Fours
-Aromatherapy and pillow menu
-Spa tub preparation (with 24 hours notice)
-Personal assistance with reservations (on and off property)
-Priority reservations to picks and mix program
-Complimentary 25 minute couple's massage at the Rock Spa
-VIP check-in and check-out
-Late checkout available (until 3:00pm available upon request)
-Complimentary beach bag (1 per room/per stay)
-Bonus Track: Personal assistant will help review account and
assist in express check-out)
-Priority booking for bali beds ($)
-Hydro spa tub
-Private bath with shower
-Balcony with hammock in most rooms
-Premium liquor dispenser
-Minibar with soda, bottled water, juice, domestic beer and
snacks
-LCD TV with satellite
-Purified water
-Plush bathrobes & slippers
-Sleeping mask
-Loofah sponge
-Digital safe (laptop size)
-Individually controlled air conditioning
-Espresso machine
-Direct dial telephone
-Bluetooth enabled wireless alarm clock/radio
-Hair blow dryer
-Iron/ironing board
-Free wireless internet
-24 hour room service with select a la carte menu
-Turndown service


(*) Denotes on request basis only, no allotment given.

All accommodations include: hairdryer, bathrobes, ironing board,
telephone, mini-bar, air conditioning, coffee/tea maker, rollaway bed
(on request), internet access, shower, liquor dispenser, patio or
balcony, television, alarm clock, crib (on request), room service
(24-hour), iron, slippers, maid service, refrigerator, Jacuzzi and safe
deposit box.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Lobby Bar
General Opening Hours: 10:00am-1:00am

Pool Bar
General Opening Hours: 10:00am-6:00pm

The Market, Enjoy fresh and exotic ingredients from around the
world with a breakfast buffet by morning and themed dinner buffet by
night.

Cafetto, Grab a continental breakfast for the perfect way to
start the morning or enjoy snacks, coffee, and tea throughout the day.

Pizzeto, Step outside and step into a world of flavor with a wood
burning stove, crispy brick-oven pizza, salads, soups, and pasta a la
carte.

Frida, Discover the fiery flavors and festive atmosphere of
Mexico at Frida, serving Mexican cuisine and regional specialties a la
carte.

Zen, From sushi to stir fry, Zen offers the very best of
traditional Asian cuisine with dishes served a la carte.

Float, Enjoy snacks by the pool with a selection of topshelf
cocktails to match.

Sports Bar
General Opening Hours: 5:00pm-2:00am

Ipanema, Head to South America with authentic Rodizio service and
the passionate flavors of Brazil. Sit, sample, and share with
traditional ingredients and modern style.

Add-On Package (Complimentary Honeymoon Package 2017-2018)


COMPLIMENTARY HONEYMOON PACKAGE 2017-2018

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-Complimentary bottle of sparkling house wine
-Mini cake
-Honeymoon dinner
-In room breakfast
-Hydro spa tub experience
-Welcome note from Colin Cowie

Please Note:
-Honeymoon couple must present proof of marriage within the
past year.
-Amenities not available when requested on site.


Add-On Package (Complimentary Silver & Gold Anniversary 2017-2018)


COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018
Couples celebrating their Silver and Gold Anniversary during
their stay will receive the following:

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-A bottle of sparkling wine
-Mini cake
-Honeymoon dinner at selected restaurants
-Late check out until 6:00pm upon request and subject to
availability


Please Note:
-Amenities not available when requested on site.
-Honeymoon couple must present proof of marriage within the
past year.

Specialty Package (All Inclusive Features 2017-2018)


ALL INCLUSIVE FEATURES 2017-2018

Booking Dates: 02/02/2016 - 12/21/2018
Travel Dates: 12/24/2016 - 12/21/2018

Package Inclusions:
-Luxurious accommodations
-Fine dining
-Delicious snacks
-Top shelf drinks
-Room service 24 hours
-Daily and nightly entertainment
-Non motorized watersports
-Wireless internet
-Unlimited phone calls within Mexico and to the Continental
U.S. and Canada. Some restrictions apply.
-Business center (internet use for 30 minutes per room/per
stay
-Taxes and gratuities
-Use of the facilities of Hard Rock Hotel Riviera Maya, Hard
Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and
The Golf Club at Playacar. Transportation not provided.

Package inclusions are subject to change.

Bonus Features


-Morning coffee
-Parking
-Towels
-Use of Fitness Center
-Use of Tennis Courts
-Watersports (Non-Motorized)
-Golf green fees
-Afternoon tea
-Bottled water
-Chaise lounges
-Coffee/Tea (in room)
-Daily activities
-Welcome Drink

Complimentary Anniversary Amenities 2017-2018
Travel Dates: 12/24/2016 - 12/21/2018

-Couples celebrating their anniversary during their stay
will receive a mini cake.

Miscellaneous Information



Minimum Check In Age
-Minimum check in age is 18

Student Booking Policy:
-An adult or legal guardian over 25 years of age is required
to stay in each room.
-Students under 18 years old must travel and share a room
with a parent/legal guardian (no exceptions).
-Proof of age required. All students will be required to
provide valid passports upon check-in.
-Alcohol will be served to students over 18 years old only.
-Legal drinking age in Dominican Republic/Mexico is 18. ID
may be asked for at any time, under age drinking and
providing alcohol to minors in punished by law.
-Introducing alcohol to the premises or taking it out of
premises is not allowed.
-Tape recorders, radios and any sound devices may not be
used in rooms, building or at the pool area; you will
only be allowed to use them with headphones. Remember
there are other guests on the property who do not want to
be disturbed by loud music
-Students not staying at AIC - Hard Rock hotels may have
access to the property with purchase of a day pass.
-A credit card will be required upon check in as a guarantee
in the event of damages to the property.
-Guests will be financially and legally responsible for all
damages and disruptions caused on the property.
-The hotel can and will suspend any or all of its services
to guests who, in the hotel's opinion display or enact
improper conduct offensive and/or unacceptable and/or
dangerous to others/and or themselves.

Spring Breakers
-Spring break groups are not allowed.

Cancellation Fees


2017
All categories except Rock Star Suite:
12/24/16-01/02/17, within 30 days, 100% penalty.
01/03/17-04/11/17, within 5 days, 1-night penalty.
04/12/16-04/15/17, within 14 days, 2-night penalty.
04/16/17-06/29/17, within 5 days, 1-night penalty.
06/30/17-08/20/17, within 14 days, 2-night penalty.
08/21/17-12/22/17, within 5 days, 1-night penalty.

Rock Star Suite:
12/24/16-01/02/17, within 30 days, 100% penalty.
01/03/17-12/22/17, within 30 days, 3-night penalty.

2018
All categories except Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-03/27/18, within 5 days, 1-night penalty.
03/28/18-03/31/18, within 14 days, 2-night penalty.
04/01/18-06/27/18, within 5 days, 1-night penalty.
06/28/18-08/18/18, within 14 days, 2-night penalty.
08/19/18-12/21/18, within 5 days, 1-night penalty.

Rock Star Suite:
12/23/17-01/02/18, within 30 days, 100% penalty.
01/03/18-12/21/18, within 30 days, 3-night penalty.