Hotel Information
IBEROSTAR Grand Hotel Paraiso
Carretera Chetumal P. Juarez Km. 309
77710 Playa del Carmen, Quintana Roo, Mexico
Distance from hotel to Playa Del Carmen, 20 minutes.
Distance from hotel to Cancun International Airport (CUN), 30 minutes.
With an impressive neo-classic design, this fine adults
only resort in Riviera Maya is designed to fulfill your every
need and exceed your every expectation. From your luxurious
suite with concierge and personalized butler service, to the
highly trained professional staff, the all inclusive 24 hour
service will cater to your every whim.
There are three pools onsite: a lake pool with swim-up bar,
a quiet pool and a heated indoor/outdoor pool with retractable
roof. Other hotel amenities include shops, a beauty salon and
a spa specializing in couples' treatments and massages. In
addition, guests enjoy full access to all neighboring hotels
in the Iberostar Playa Paraiso complex and El Spa (located at
the Shopping Center).
Accommodation Categories And Descriptions
Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on
request, and subject to availability.
Children Policy:
No children allowed. Guests must be at least 18 years old
to stay at this hotel.
Maximum Occupancy:
2018-2019
Suite - 2 adults.
Superior Suite - 2 adults.
Pool View Suite - 2 adults.
Oceanfront Suite - 2 adults.
Superior Oceanfront Suite - 2 adults.
Superior Oceanfront Corner Suite - 2 adults.
Villa - 2 adults.
Presidential Suite - 2 adults
Suite, (STE) Suite with a private balcony with garden or jungle
view, air conditioning, ceiling fan, customizable minibar
(stocked daily with premium liquors, international and
domestic beer, soft drinks, bottled water and snacks), 24
hour gourmet room service, Concierge and butler service,
flat screen TV, alarm clock, iPod/MP3 docking station, DVD
and CD player, digital safe, coffee maker, iron and ironing
board, hair dryer, fine European bed linens and luxurious
amenities with pillow menu, aromatherapy, bathrobes,
slippers and daily turndown service. Marble bathrooms with
double vanity sink, shower and separate whirlpool tub. There
are 2 handicap suites available with king beds only. Total
area is 646 square feet. Complimentary access to Spa
Sensations wet area and complimentary WiFi.
Bedding: 1 king bed or 2 double beds.
View: Garden or Jungle.
Superior Suite, (SUT) Spacious suite with 2 double beds or 1 king
bed and private balcony with garden or jungle view. Air
conditioning, ceiling fan, customizable mini bar stocked
daily with premium liquors, international and domestic beer,
soft drinks, bottled water and snacks. 24-hour gourmet room
service. Concierge and butler service. Flat screen television,
alarm clock, docking station, DVD and CD player, digital safe,
coffee maker, iron and ironing board and hair dryer. Fine
European bed linens and luxurious amenities with pillow menu,
bathrobes, slippers and nightly turndown service with aroma
therapy. Marble bathrooms with double vanity sink, shower
and separate whirlpool tub. Priority location in main building
on upper floor, near restaurants.
Pool View Suite, (PVS) Suite with a private balcony with pool view,
air conditioning, ceiling fan, customizable minibar (stocked
daily with premium liquors, international and domestic beer,
soft drinks, bottled water and snacks), 24 hour gourmet room
service, Concierge and butler service, flat screen TV, alarm
clock, iPod/MP3 docking station, DVD and CD player, digital
safe, coffee maker, iron and ironing board, hair dryer, fine
European bed linens and luxurious amenities with pillow menu,
aromatherapy, bathrobes, slippers and daily turndown service.
Marble bathrooms with double vanity sink, shower and separate
whirlpool tub. Total area is 646 square feet. Located in Main
Building with view of the quiet pool. Beach towels in room.
Complimentary access to Spa Sensations wet area and
complimentary WiFi.
Bedding: 1 king bed.
View: Pool.
Oceanfront Suite, (ONS) Suite with a private balcony with ocean
view, air conditioning, ceiling fan, customizable minibar
(stocked daily with premium liquors, international and
domestic beer, soft drinks, bottled water and snacks), 24
hour gourmet room service, Concierge and butler service,
flat screen TV, alarm clock, iPod/MP3 docking station, DVD
and CD player, digital safe, coffee maker, iron and ironing
board and hair dryer, fine European bed linens and luxurious
amenities with pillow menu, aromatherapy, bathrobes,
slippers and daily turndown service. Marble bathrooms with
double vanity sink, shower and separate whirlpool tub, hair
straightening iron. Total area is 646 square feet.
Beachfront location on ground level or first floor. Grand
Star Service. Welcome amenity. Complimentary access to Spa
Sensations wet area and complimentary WiFi.
Bedding: 1 king bed or 2 double beds.
Superior Oceanfront Suite, (541) Spacious suite with 2 double
beds or 1 king bed and private balcony with ocean view.
Air conditioning, ceiling fan, customizable mini bar
stocked daily with premium liquors, international and
domestic beer, soft drinks, bottled water and snacks.
24-hour gourmet room service. Concierge and butler service.
Flat screen television, alarm clock, docking station, DVD
and CD player, digital safe, coffee maker, iron and ironing
board and hair dryer. Fine European bed linens and luxurious
amenities with pillow menu, bathrobes, slippers and nightly
turndown service with aromatherapy. Marble bathrooms with
double vanity sink, shower and separate whirlpool tub.
Total area is 646 sq. ft.
Superior Oceanfront Corner Suite, (542) Spacious suite with
a private oversized terrace with ocean view and whirlpool.
Air conditiong, ceiling fan, customizable minibar stocked
daily with premium liquors, international and domestic beer,
soft drinks, bottled water and snacks, 24 hourr gourmet
room service, concierge and butler service, flat screen TV,
alarm clock, docking station, DVD and CD player, digital
safe, coffee maker, iron and ironing board, hair dryer, fine
European bed linens and luxurious amenities with pillow
menu, bathrobes, slippers and nightly turndown service with
aromatherapy. Marble bathrooms with double vanity sink,
shower and separate whirlpool tub. Total area is 710 square
feet.
Bedding: 1 king bed.
Villa, (VIL) Spacious bungalow villa with 1 king bed and large
living room area with a garden view. Private swimming pool
and outdoor garden area. A/C, ceiling fan, customizable
mini bar stocked daily with premium liquors, international
and domestic beer, soft drinks, bottled water and snacks.
24-hour gourmet room service. Concierge and butler service.
Flat screen TV, alarm clock, docking station, DVD and CD
player, digital safe, coffee maker, iron and ironing board
and hair dryer. Fine European bed linens and luxurious
amenities with pillow menu, bathrobes, slippers and nightly
turn down service with aromatherapy. Marble bathrooms with
double vanity sink, shower and separate whirlpool tub.
Total area is 2090 sq. ft. including the garden.
Presidential Suite(*), (PST) Suite with oversized bedroom with a walk
in closet, a large living room, a separate dining room and
kitchenette. Private wrap-around terrace with ocean view,
whirlpool and sun loungers. Individually controlled air
conditioning, ceiling fan, customizable minibar (stocked
daily with premium liquors, international and domestic beer,
soft drinks, bottled water and snacks), 24 hour gourmet room
service, Concierge and butler service, flat screen TV, alarm
clock, iPod/MP3 docking station, DVD and CD player, digital
safe, coffee maker, iron and ironing board, hair dryer and
hair straightening iron, fine European bed linens and
luxurious amenities with pillow menu, aromatherapy,
bathrobes, slippers and daily turndown service. Marble
bathrooms with double vanity sink, shower and separate
whirlpool tub. Additional half bathroom. Connecting room
with 2 double beds available at additional charge. Total
area is 2580 square feet. Welcome amenity. Beach towels in
room. Grand Star Service. Flowers in suite. Espresso
machine. Home theater system with Smart HDTV. Gaming console.
One romantic dinner. One romantic turndown service. One 50
minute massage per person per stay. Unlimited golf.
Complimentary access to Spa Sensations wet area and
complimentary WiFi.
Bedding: 1 king bed.
View: Oceanfront.
Grand Star Service:
-Personalized in-suite check-in with cold towel and chilled
champagne
-Luggage unpacking and packing
-Nightly pressing service
-Internal resort complex transportation
-Personalized in-suite check-out
(*) Denotes on request basis only, no allotment given.
All accommodations include: DVD player, turndown service, Jacuzzi, air
conditioning, amenity kit, balcony or terrace, bathrobes, bathroom
(marble), bed linens (European), clock radio (am/fm w/ CD player), iPod
docking station, room service (24-hour), safe deposit box, slippers,
telephone, television (cable) and vanity (double).
Butler Service
We feature a unique Concierge and Butler service, offering
personalized assistance for dining reservations, pillow menu
selections, in room and cocktail preferences and many other
caterings.
Mini-bar
Full stocked minibar including mini bottles of premium
liquors (which can be customized with the guests' favorite
one).
Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.
Food And Beverage Outlets
Coliseo, Theater bar.
General Opening Hours: 6:00pm-1:00am
El Mirador, Lobby bar.
General Opening Hours: 8:00am-1:00am
Rhapsody, Music bar.
General Opening Hours: 7:00pm-2:00am
Sirenita, Swim up bar.
General Opening Hours: 9:00am-6:00pm
Esplendido, Smoking room.
General Opening Hours: 6:00pm-1:00am
Bella Vista, Buffet, no bathing suits.
Lunch Hours: 12:00pm to 5:00pm
Dress Code: Casual.
Haiku(*)
Cuisine: Japanese.
Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily
(*) Denotes reservation is required.
L'atelier(*), Gourmet restaurant.
Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily
(*) Denotes reservation is required.
La Brisa, Buffet, no bathing suits.
Breakfast Hours: 7:00am-11:30am
Dress Code: Casual.
Toni's(*)
Cuisine: Seafood, Steaks.
Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily
(*) Denotes reservation is required.
Venecia(*)
Cuisine: Italian.
Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily
(*) Denotes reservation is required.
Please Note:
-Dress Code for Men in Specialty Restaurants: Long trousers,
sleeved shirts and closed toed shoes.
-Guests can dine every night at an a la carte restaurant,
but they still need to make reservations in advance as
their availability depends on the hotel's occupancy.
-Most restaurants are non-smoking.
-At certain restaurants there is a minimum age.
Miscellaneous Information
Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors. Effective for travel
10/11/17 to 12/31/17, the hotels will collect $10 Mexican
pesos per room per day. From 01/01/18 onwards, hotels will
collect $20 Mexican pesos per room per day. The proceeds
will be deposited in an environmental trust to fund local
projects.
Iberostar Exchange Privileges:
-Clients from Iberostar Paraiso del Mar and Iberostar
Paraiso Beach can spend the day (9:00am to 6:00pm) at
Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel
without paying for a day pass (transportation not included).
-The same above privileges are given for clients from either
Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel
-Clients from Iberostar Paraiso Lindo have full access to
facilities & restaurants (if availability allows it) at
Iberostar Paraiso del Mar and Iberostar Paraiso Beach and
have a day access (9:00am to 6:00pm) to Iberostar Tucan,
Iberostar Quetzal or Iberostar Cozumel (transportation not
included).
-Clients of Iberostar Paraiso Maya have full access to
facilities & restaurants (if availability allows it) of
Iberostar Paraiso del Mar and Iberostar Paraiso Beach as
well as Paraiso Lindo and have a day access (9:00am to
6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar
Cozumel (transportation not included).
-Clients of Iberostar Grand Hotel Paraiso have full access
to facilities & restaurants (if availability allows it) to
the whole Paraiso Complex and have a day access (9:00am to
6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar
Cozumel (transportation not included).
Spring Break Groups Policy:
Travel Dates: 01/01/2018 - 10/31/2019
-In order to maintain a family oriented environment,
IBEROSTAR Hotels and Resorts will be implementing a policy
directed at student/youth groups.
-Students/youths are considered by the hotel as any person
between 16 and 23 years of age.
-In addition to the Spring Break Policy instituted for all
bookings traveling in the months of March and April, groups
shall adhere to the following conditions:
-Any student/youth group must be pre-approved and will be
reviewed on a case by case basis.
-Upon check in, each group will be required to leave a
refundable cash deposit of $200.00 USD per room for any
charges or damages that might be incurred during the stay.
-In the event that any members from the group engage in
inappropriate behavior disrespecting hotel staff and/or
other guests or cause physical damages to the facilities,
the hotel management reserves the right to expel the entire
group without reimbursement or refund of the remaining
nights.
Spring Break Policy:
Travel Dates: 01/01/2018 - 10/31/2019
IBEROSTAR Hotels and Resorts is a family oriented
environment. Bookings traveling in the months of March and
April will be subject to the following conditions:
-The minimum age requirement for check in is 18 years of
age.
-One parent or chaperone at least 25 years of age will be
required per room for check in.
-In the event that any guests engage in inappropriate
behavior disrespecting hotel staff and/or other guests or
cause physical damages to the facilities, the hotel
management reserves the right to expel the said guest
without reimbursement or refund of the remaining nights.
General Information
-This IBEROSTAR Resort is a part of the "Grand Collection"
