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Iberostar Grand Paraiso

Rating:
DAI Inside Scoop: Iberostar Grand Paraiso is the top adults only all inclusive resort in the Iberostar Playa Paraiso complex. This all inclusive super star is the winner of the World's #1 Traveler Choice Award from Trip Advisor.

This resort offers everything from golf and spa to clinics and classes. They also do an excellent job with weddings and honeymoons.

Hotel Information


Iberostar Grand Paraiso
Carretera Chetumal P. Juarez Km. 309
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to Playa Del Carmen, 20 minutes.
Distance from hotel to Cancun International Airport (CUN), 30 minutes.

Standing majestically on the shores of Riviera Maya, no expense was
spared in creating this all-inclusive playground reserved exclusively
for adults. Experience the ultimate in luxury at the Conde Nast award-
winning Iberostar Grand Paraiso. Here, personalized butler service
fulfills every whim. Dining is unforgettable. A world-class spa melts
the world away. And each suite is, in a word, spectacular. Stunning
architecture, endless spoils, worlds of flavors and international
delicacies await those fortunate enough to find themselves here.

Hotel Amenities


Accommodations for Physically Challenged Guests
Activities Desk Aerobic Classes
Aerobics (aqua) Air Conditioning (public areas)
Bar (swim-up) Barber Shop ($)
Bars Basketball Court
Beach (onsite) Beauty Salon ($)
Billiards Breakfast Room
Car Rental Desk ($) Casino
Concierge Conference Rooms ($)
Currency Exchange Disco
Dive Center ($) Doctor (on call) ($)
Elevators Entertainment
Exercise Classes Facilities for Physically Challenged Guests
Fitness Center Floors (3)
Front Desk (24-hour) Game Room
Gift Shop ($) Golf (18-hole, onsite)
Golf (onsite) ($) Health Club
Hospitality Desk Internet Access (wireless)
Jacuzzi (outdoor) Laundry Service ($)
Lounges Massage Services ($)
Medical Services ($) Meeting Room ($)
Multilingual Staff Parking
Parking (valet) ($) Ping Pong
Pool (heated) Pool (indoor)
Pool (outdoor) Poolside Beverage Service
Poolside Grill Poolside Meal Service
Restaurants (6) Room Service (24-hour)
Sauna Security (24-hour)
Shoe Shine Snack Bar
Spa Spa ($)
Suites (310) Sundries Shop
Taxi Stand ($) Tennis
Tennis Courts (day/night) Tennis Instructor ($)
Theater Tour Desk ($)
Tours & Excursions ($) Towels (beach/pool)
Travel Agency ($) Umbrellas (beach/pool)
Volleyball (beach) Watersports ($)
Wedding Coordinator ($) Wedding Site ($)

Miscellaneous Amenities: ($)
-Complimentary WiFi
-Exchange privileges with Iberostar Paraso Maya, Iberostar Paraiso
Lindo, Iberostar Paraso Beach and Iberostar Paraiso Del Mar
-Kids Club for children ages 4-12/Teen club

Iberostar Grand Collection includes the following:
-Adults only, all inclusive, 5-star luxury
-Spacious suites with top-of-the-line amenities
-Personalized butler service (included in every
room category)
-Gourmet dining and 24-hour gourmet room service

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Beach, Dive, Golf, Honeymoon, All Inclusive, Spa, Wedding,
Adults Only and Romance.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
-No children allowed.
-Guests must be at least 18 years old to stay at this hotel.

Maximum Occupancy:

2018
Suite - 2 adults.
Superior Suite - 2 adults.
Pool View Suite - 2 adults.
Oceanfront Suite - 2 adults.
Superior Oceanfront Suite - 2 adults.
Superior Oceanfront Corner Suite - 2 adults.
Villa - 2 adults.
Presidential Suite - 2 adults

2019
Suite - 2 adults.
Superior Suite - 2 adults.
Oceanfront Suite - 2 adults.
Suite Star Prestige - 2 adults.
Suite Oceanfront Superior - 2 adults.

Suite, (STE) Suite with a private balcony with garden or jungle view,
air conditioning, ceiling fan, customizable minibar (stocked daily with
premium liquors, international and domestic beer, soft drinks, bottled
water and snacks), 24 hour gourmet room service, Concierge and butler
service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and
CD player, digital safe, coffee maker, iron and ironing board, hair
dryer, fine European bed linens and luxurious amenities with pillow
menu, aromatherapy, bathrobes, slippers and daily turndown service.
Marble bathrooms with double vanity sink, shower and separate whirlpool
tub. There are 2 handicap suites available with king beds only. Total
area is 646 square feet. Complimentary access to Spa Sensations wet area
and complimentary WiFi.
Bedding: 1 king bed or 2 double beds.
View: Garden or Jungle.

Superior Suite, (SUT) Spacious suite with a private balcony with garden
or jungle view. Air conditioning, ceiling fan, customizable minibar
stocked daily with premium liquors, international and domestic beer,
soft drinks, bottled water and snacks. 24-hour gourmet room service.
Concierge and butler service. Flat screen television, alarm clock,
docking station, DVD and CD player, digital safe, coffee maker, iron and
ironing board and hair dryer. Fine European bed linens and luxurious
amenities with pillow menu, bathrobes, slippers and nightly turndown
service with aromatherapy. Marble bathrooms with double vanity sink,
shower and separate whirlpool tub. Priority location in main building
on upper floor, near restaurants.
Bedding: 1 king bed or 2 double beds.

11/1/2017 - 10/31/2018
Pool View Suite, (PVS) Suite with a private balcony with pool view, air
conditioning, ceiling fan, customizable minibar (stocked daily with
premium liquors, international and domestic beer, soft drinks, bottled
water and snacks), 24 hour gourmet room service, Concierge and butler
service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and
CD player, digital safe, coffee maker, iron and ironing board, hair
dryer, fine European bed linens and luxurious amenities with pillow menu,
aromatherapy, bathrobes, slippers and daily turndown service. Marble
bathrooms with double vanity sink, shower and separate whirlpool tub.
Total area is 646 square feet. Located in Main Building with view of the
quiet pool. Beach towels in room. Complimentary access to Spa Sensations
wet area and complimentary WiFi.
Bedding: 1 king bed.
View: Pool.

Oceanfront Suite, (ONS) Suite with a private balcony with ocean view,
air conditioning, ceiling fan, customizable minibar (stocked daily with
premium liquors, international and domestic beer, soft drinks, bottled
water and snacks), 24 hour gourmet room service, Concierge and butler
service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD
and CD player, digital safe, coffee maker, iron and ironing board and
hair dryer, fine European bed linens and luxurious amenities with pillow
menu, aromatherapy, bathrobes, slippers and daily turndown service.
Marble bathrooms with double vanity sink, shower and separate whirlpool
tub, hair straightening iron. Total area is 646 square feet. Beachfront
location on ground level or first floor. Welcome amenity. Complimentary
access to Spa Sensations wet area and complimentary WiFi.
Bedding: 1 king bed or 2 double beds.

11/1/2017 - 10/31/2018
Superior Oceanfront Suite, (541) Spacious suite with a private balcony
with ocean view. Air conditioning, ceiling fan, customizable minibar
stocked daily with premium liquors, international and domestic beer,
soft drinks, bottled water and snacks. 24-hour gourmet room service.
Concierge and butler service. Flat screen television, alarm clock,
docking station, DVD and CD player, digital safe, coffee maker, iron and
ironing board and hair dryer. Fine European bed linens and luxurious
amenities with pillow menu, bathrobes, slippers and nightly turndown
service with aromatherapy. Marble bathrooms with double vanity sink,
shower and separate whirlpool tub. Total area is 646 square feet.
Bedding: 1 king bed or 2 double beds.

11/1/2017 - 10/31/2018
Superior Oceanfront Corner Suite, (542) Spacious suite with a private
oversized terrace with ocean view and whirlpool. Air conditiong, ceiling
fan, customizable minibar stocked daily with premium liquors,
international and domestic beer, soft drinks, bottled water and snacks,
24 hour gourmet room service, concierge and butler service, flat screen
TV, alarm clock, docking station, DVD and CD player, digital safe,
coffee maker, iron and ironing board, hair dryer, fine European bed
linens and luxurious amenities with pillow menu, bathrobes, slippers and
nightly turndown service with aromatherapy. Marble bathrooms with double
vanity sink, shower and separate whirlpool tub. Total area is 710 square
feet.
Bedding: 1 king bed.

11/1/2018 - 10/31/2019
Suite Star Prestige, Marble bathroom with double vanity sink, shower and
separate whirlpool tub, 24 hour gourmet room service, Concierge and
butler service, minibar (stocked daily with premium liquors,
international and domestic beer, soft drinks, bottled water and snacks),
flat screen TV, alarm clock, docking station, DVD and CD player, digital
safe, coffee maker, iron, ironing board, hair dryer, bathrobes, slippers
and nightly turndown service with aromatherapy, fine European bed linens
and luxurious amenities with pillow menu, air conditioning, ceiling fan,
646 square feet. Complimentary access to Spa Sensations wet area.
Complimentary round of golf per person, for stays of 3 or more nights.
Star Prestige amenities and access to the exclusive areas.
View: Garden or Jungle.

11/1/2018 - 10/31/2019
Suite Oceanfront Superior, Marble bathroom with double vanity sink,
shower and separate whirlpool tub, 24 hour gourmet room service,
Concierge and butler service, minibar (stocked daily with premium
liquors, international and domestic beer, soft drinks, bottled water and
snacks), flat screen TV, alarm clock, docking station, DVD and CD player,
digital safe, coffee maker, iron, ironing board, hair dryer, bathrobes,
slippers and nightly turndown service with aromatherapy, fine European
bed linens and luxurious amenities with pillow menu, air conditioning,
ceiling fan, 646 square feet. Priority ocean front location on top floor
close to the beach and main pool. Complimentary access to Spa Sensations
wet area. Complimentary round of golf per person, for stays of 3 or more
nights. Grand Star service.

11/1/2017 - 10/31/2018
Villa, (VIL) Spacious bungalow villa with a large living room area with
a garden view. Private swimming pool and outdoor garden area. Air
conditioning, ceiling fan, customizable minibar (stocked daily with
premium liquors, international and domestic beer, soft drinks, bottled
water and snacks), 24 hour gourmet room service, Concierge and butler
service, flat screen TV, alarm clock, docking station, DVD and CD player,
digital safe, coffee maker, iron and ironing board and hair dryer, fine
European bed linens and luxurious amenities with pillow menu, bathrobes,
slippers and nightly turndown service with aromatherapy. Marble bathrooms
with double vanity sink, shower and separate whirlpool tub. Total area is
2090 square feet including the garden.
Bedding: 1 king bed.

11/1/2017 - 10/31/2018
Presidential Suite(*), (PST) Suite with oversized bedroom with a walk in
closet, a large living room, a separate dining room and kitchenette.
Private wrap-around terrace with ocean view, whirlpool and sun loungers.
Individually controlled air conditioning, ceiling fan, customizable
minibar (stocked daily with premium liquors, international and domestic
beer, soft drinks, bottled water and snacks), 24 hour gourmet room
service, Concierge and butler service, flat screen TV, alarm clock,
iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker,
iron and ironing board, hair dryer and hair straightening iron, fine
European bed linens and luxurious amenities with pillow menu,
aromatherapy, bathrobes, slippers and daily turndown service. Marble
bathrooms with double vanity sink, shower and separate whirlpool tub.
Additional half bathroom. Connecting room with 2 double beds available
at additional charge. Total area is 2580 square feet. Welcome amenity.
Beach towels in room. Grand Star Service. Flowers in suite. Espresso
machine. Home theater system with Smart HDTV. Gaming console. One
romantic dinner. One romantic turndown service. One 50 minute massage
per person per stay. Unlimited golf. Complimentary access to Spa
Sensations wet area and complimentary WiFi.
Bedding: 1 king bed.
View: Oceanfront.

Star Prestige Inclusions:
Room Amenities:
-Welcome champagne bottle with fruit platter
-Aromatherapy for a spa like experience
-Exclusive bath and body products
-Home theater system
-Smart TV entertainment center
-Nespresso coffee machine
-Premium wine and liquour (750 ml) bottles: whiskey, gin, rum, vodka
-Superior snack package with assorted cookies, nuts and chips

Superior Services:
-Private check in & check out at Member's lounge
-Concierge service
-Priority reservations for specialty restaurants
-Premium wine list at specialty restaurants
-Grand Star Service available on request, packing & unpacking
-Superior spirits, branded coffee & juice bar
-Special social events

Superior Services at Beach Club:
-Private beach area with Balinese day beds and sun chairs
-Premium music system
-Selected play list
-Food happenings
-Upgraded towels
-Butler services

Events & Activities:
-Exclusive house Mixology recipes and featured cocktails
-Wine tasting and food pairing experiences
-Intimate living room equipped with a giant flat screen TV

Sports:
-One golf round per adult for 3 night stay and two golf rounds per
adult for 4 nights or more.
-If golf round is not available them guests will receive one 50
minute Swedish massage for 3 night stay, per adult and two 50
minute Swedish massages for 4 nights or more.

Grand Star Service:
-Personalized in-suite check-in with cold towel and chilled champagne
-Luggage unpacking and packing
-Nightly pressing service
-Internal resort complex transportation
-Personalized in-suite check-out

(*) Denotes on request basis only, no allotment given.

All accommodations include: Jacuzzi, vanity (double), amenity kit,
balcony or terrace, bathrobes, bathroom (marble), bed linens (European),
clock radio (am/fm w/ CD player), iPod docking station, room service
(24-hour), safe deposit box, slippers, telephone, television (cable),
turndown service, DVD player and air conditioning.

Butler Service
-The hotel features a unique Concierge and Butler service, offering
personalized assistance for dining reservations, pillow menu selections,
in room and cocktail preferences and many other caterings.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Coliseo, Theater bar.

General Opening Hours: 6:00pm-1:00am

El Mirador, Lobby bar.

General Opening Hours: 8:00am-1:00am

Rhapsody, Music bar.

General Opening Hours: 7:00pm-2:00am

Sirenita, Swim up bar.

General Opening Hours: 9:00am-6:00pm

Spa, Health Bar. Enjoy a range of beverage options that are
perfect for a luxury spa experience.

Esplendido, Smoking room.

General Opening Hours: 6:00pm-1:00am

Bella Vista, Buffet, no bathing suits.

Lunch Hours: 12:00pm to 5:00pm

Dress Code: Casual.

Haiku(*)
Cuisine: Japanese.

Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily

(*) Denotes reservation is required.

L'atelier(*), Gourmet restaurant.

Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily

(*) Denotes reservation is required.

La Brisa, Buffet, no bathing suits.

Breakfast Hours: 7:00am-11:30am

Dress Code: Casual.

Toni's(*)
Cuisine: Seafood, Steaks.

Dinner Hours: 6:30pm-10:00pm
Dinner Days of Opening: Daily

(*) Denotes reservation is required.

Venezia(*), Enjoy a la carte pasta and rice dishes, pizzas and
traditional starters that feature the flavors of this beloved
Mediterranean country. The dress code is resort evening attire. Men
should wear long pants with long or short sleeved shirts.

Cuisine: Italian.

(*) Denotes reservation is required.

Please Note:
-Dress code for men in specialty restaurants: Long trousers, sleeved
shirts and closed toed shoes.
-Guests can dine every night at an a la carte restaurant, but they still
need to make reservations in advance as their availability depends on
the hotel's occupancy.
-Most restaurants are non-smoking.
-At certain restaurants there is a minimum age.

Add-On Package (Honeymooon Package 2018)


HONEYMOOON PACKAGE 2018

Booking Dates: 06/19/2017 - 10/31/2018
Travel Dates: 11/01/2017 - 10/31/2018

Package Inclusions:
-Bottle of champagne
-Fruit basket
-Special turndown service
-Iberostar Gift

Please Note:
-Marriage certificate copy will be required at arrival at the hotel's
reception desk.

Add-On Package (Honeymooon Package 2019)


HONEYMOOON PACKAGE 2019

Booking Dates: 06/20/2018 - 10/31/2019
Travel Dates: 11/01/2018 - 10/31/2019

Package Inclusions:
-Bottle of champagne
-Fruit basket
-Special Iberostar gift

Please Note:
-Marriage certificate copy will be required at arrival at the hotel's
reception desk.

Package inclusions are subject to change.

Bonus Features


-Bottled water
-Chaise lounges
-Daily activities
-Daily newspaper
-Welcome Drink
-Use of Fitness Center
-Use of Tennis Courts
-Watersports (Non-Motorized)
-Towels

Miscellaneous Information



Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one of the most
beautiful places in the Mexican Caribbean. Tourism has been instrumental
in driving the economic and social development of the region. In an
effort to continue to preserve, conserve and beautify the destination,
the Municipality of Solidaridad has implemented a small environmental
levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican
pesos per room per day. The proceeds will be deposited in an
environmental trust to fund local projects.

Iberostar Exchange Privileges:
-Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can
spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar
Quetzal or Iberostar Cozumel without paying for a day pass
(transportation not included).
-The same above privileges are given for clients from either Iberostar
Tucan, Iberostar Quetzal or Iberostar Cozumel
-Clients from Iberostar Paraiso Lindo have full access to facilities &
restaurants (if availability allows it) at Iberostar Paraiso del Mar
and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to
Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation
not included).
-Clients of Iberostar Paraiso Maya have full access to facilities &
restaurants (if availability allows it) of Iberostar Paraiso del Mar
and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day
access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or
Iberostar Cozumel (transportation not included).
-Clients of Iberostar Grand Hotel Paraiso have full access to facilities
& restaurants (if availability allows it) to the whole Paraiso Complex
and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar
Quetzal or Iberostar Cozumel (transportation not included).

General Information
-This IBEROSTAR Resort is a part of the "Grand Collection"

Spring Break Policy:
Travel Dates: 01/01/2018 - 10/31/2019

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings
traveling in the months of March and April will be subject to the
following conditions:

-The minimum age requirement for check in is 18 years of age.
-One parent or chaperone at least 25 years of age will be required per
room for check in.
-In the event that any guests engage in inappropriate behavior
disrespecting hotel staff and/or other guests or cause physical damages
to the facilities, the hotel management reserves the right to expel the
said guest without reimbursement or refund of the remaining nights.

Spring Break Groups Policy:
Travel Dates: 01/01/2018 - 10/31/2019

-In order to maintain a family oriented environment, IBEROSTAR Hotels
and Resorts will be implementing a policy directed at student/youth
groups.
-Students/youths are considered by the hotel as any person between 16
and 23 years of age.
-In addition to the Spring Break Policy instituted for all bookings
traveling in the months of March and April, groups shall adhere to the
following conditions:
-Any student/youth group must be pre-approved and will be reviewed on a
case by case basis.
-Upon check in, each group will be required to leave a refundable cash
deposit of $200.00 USD per room for any charges or damages that might
be incurred during the stay.
-In the event that any members from the group engage in inappropriate
behavior disrespecting hotel staff and/or other guests or cause
physical damages to the facilities, the hotel management reserves the
right to expel the entire group without reimbursement or refund of the
remaining nights.

Local Attractions


Tourist Attractions Nearby:
-Xel Ha
-Tulum
-Xcaret

Cancellation Fees


2018
11/01/17-10/31/18, within 3 days, 1-night penalty.

2019
11/01/18-10/31/19, within 3 days, 1-night penalty.

Customer Reviews


04/22/2013
Hi Tom……the Resort remains phenomenal from every respect: every employee, the beach, the entertainment, the facility itself and the food. It is without a doubt the best resort we have ever stayed in M...
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11/26/2012
Hi Tom. I have been to ten all inclusive resorts now, and the Iberostar Grand outshined all of them. The rooms and the hotel were perfect! The food was exceptional, the beaches were beautiful and the...
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09/02/2009
Tom, all I could say is my trip was too short, the hotel the beaches the staff ,food entertainment all were tops, ill recommend this resort to all my friends and family thank you for all you have done...
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