Toll Free: 800.615.3389

Generations Riviera Maya

Rating:
Features: Kids Program, Scuba, Luxury, Weddings, Honeymoons, Spa
DAI Inside Scoop: This resort was specifically created for Multi-Generational Travel. Parents, Children and Grandparents can easily choose from several suite options created specifically for families. Welcome to the quintessential family resort – the All Suite, All Butler, All Gourmet Generations Riviera Maya.

Stretching along a secluded powder-soft beach in Riviera Maya, this All Suite, All Butler, All Gourmet AAA Four Diamond luxury resort offers a multi-sensory experience highlighted by lavish suites, stunning ocean views, award-winning cuisine and impeccable service. Here, you will discover everything from Gourmet Inclusive à la carte cuisine to infinity pool balcony suites and attentive butler service.

Hotel Information


Generations Riviera Maya, a Gourmet Inclusive Resort, by Karisma
Carretera Cancun Tulum Km. 45, Rivera Maya,
77710 Cancun, Quintana Roo, Mexico


Distance from hotel to town, 45 kms (28 miles).
Distance from hotel to Cancun International Airport (CUN), 35 kms (22 miles).

Generations Riviera Maya, a Gourmet Inclusive Resort, by
Karisma is Mexico's premier All-Suite, All-Butler, All-
Gourmet beachfront resort where couples, wedding parties and
families can savor a Gourmet Inclusive experience, a
vacation that fosters togetherness. This 144-suite resort
stretches along a secluded beach in Riviera Maya, providing
indulgences from Gourmet Inclusive a la carte cuisine to
infinity pool balcony suites, complete with attentive butler
service. With the Eko Kids Club offering supervised
activities for children, parents can run off and play all by
themselves, knowing that their little ones are in good hands
and having fun. And with everything from beach watersports
to nightly live entertainment, there are plenty of adult
activities to run off to. Adult guests are also welcome to
use the facilities at El Dorado Casitas Royale and El Dorado
Royale, located right next door. Guests are invited to
customize their Gourmet Inclusive experience by completing
a pre arrival form online. The property is 25 minutes south
of Cancun International Airport, 15 minutes north of Playa
del Carmen, just 10 minutes away from Mayakoba championship
golf course, 25 minutes away from the Playacar Golf Club, 5
minutes south from Puerto Morelos and 35 minutes south of
downtown Cancun.


All Suite, All Butler, All Gourmet.

Hotel Amenities


Activities Activities Desk
Air Conditioning (public areas) Bars
Beach Beauty Salon ($)
Children's Activities Children's Playground
Concierge Elevators
Entertainment Fitness Center
Fitness Room Front Desk (24-hour)
Golf (nearby) ($) Hospitality Desk
Internet Access (high speed, wireless) ($)
Laundry Service ($) Lounges
Massage Services ($) Medical Services ($)
Multilingual Staff Parking
Pool (children's) Restaurants
Safe Deposit Boxes (front desk) Security (24-hour)
Shoe Shine Spa
Towels (beach/pool) Wedding Coordinator
Wedding Site

Butler Service
Gourmet Inclusive Butler Service
Guests can truly relax knowing that professional butlers
will take care of their every need. Butlers are not personal.

-Ensure your preferences are in-suite in accordance to the
format previously filled out online
-Provide all information regarding tours and spa services
-Provide a private orientation of the room and the property
-Make all tour bookings and on property activities
-Recommend and reserve Spa treatments
-Aromatherapy
-Pillow menu
-Arrange continental family style breakfast in suite
-Arrange family themed in room dining (available when
booking One, Two or Three Bedroom Suites)
-Make dinner reservations for adults at El Dorado Royale
and El Dorado Casitas Royale
-Make babysitter arrangements (additional charge applies)
-Arrange for special occasions and celebrations
-Ensure suite is kept in perfect condition and arranged
according to your preferences
-Make all room service orders
-Shine/clean shoes for dinner
-Complimentary steam service: 2 pieces of clothes per person,
the first night. If additional steaming is needed, an extra
charge applies.
-Unpacking & Packing service

Beach & Pool Butler Service
-Serve your favorite drinks while you lounge on the beach
or pool
-Provide sunscreen and towels
-Provide newspapers, magazines, and reading material
-Order lunch at the restaurant
-Arrange picnics on the beach
-Provide refreshments and Gourmet Bites
-Bring cold scented towels
-Provide kids toys

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Beach, Family Friendly, Wedding, Romance and Honeymoon.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
-Children's age break is 12 years old.
-Teen age break is between 13 and 17 years old.

Maximum Occupancy:

2017
Oceanfront Luxury Jacuzzi Suite - 2 adults or 2 adults and 2 children
or 1 adult, 1 teen and 1 child.
Oceanfront One Bedroom Jacuzzi Suite - 2 adults or 2 adults and 2 children
or 1 adult, 1 teen and 1 child.
Oceanfront One Bedroom Swim Up Jacuzzi Suite - 2 adults or 2 adults and 2 children
or 1 adult, 1 teen and 1 child.
Oceanfront One Bedroom Pool Swim Up Jacuzzi Suite - 2 adults or 2 adults and 2 children
or 1 adult, 1 teen and 1 child.
Oceanfront Two Bedroom Jacuzzi Suite - 4 adults or 4 adults and 4 children
or 2 adults, 2 teens and 2 children.
Ocean Front Two Bedroom Swim Up Jacuzzi Suite - 4 adults or 4 adults and 4 children
or 2 adults, 2 teens and 2 children.
Oceanfront Two Bedroom Pool Swim Up Jacuzzi Suite - 4 adults or 4 adults and 4 children
or 2 adults, 2 teens and 2 children.
Oceanfront Three Bedroom Jacuzzi Suite - 6 adults or 6 adults and 6 children
or 4 adults, 4 teens and 4 children.
Oceanfront Three Bedroom Swim Up Jacuzzi Suite - 6 adults or 6 adults and 6 children
or 4 adults, 4 teens and 4 children.
Oceanfront Three Bedroom Pool Swim Up Jacuzzi Suite - 6 adults or 6 adults and 6 children
or 4 adults, 4 teens and 4 children.
Oceanfront Royal Suite - 2 adults or 2 adults and 2 children
or 1 adult, 1 teen and 1 child.

Oceanfront Luxury Jacuzzi Suite, (OLZ) These elegant, spacious
suites, 722 square feet, feature a luxurious king or two
double beds and a double and single sofa bed for children to
sleep on at night. Each room is divided by a modern sliding
door for more privacy. This suite is equipped with high tech
Smart TVs and a premium minibar, indoor luxury Jacuzzi and
a contemporary bathroom with double sinks and glass enclosed
showers.
Bedding: 1 king bed or 2 double beds.

Oceanfront One Bedroom Jacuzzi Suite, These spacious suites,
1287 square feet, have a master bedroom and a living room
area. This suite is fully equipped with high tech smart TVs,
indoor luxury Jacuzzi and a contemporary bathroom with
double sinks and glass enclosed showers and the exclusive
"Aguas del Amor" (private outdoor shower).
Bedding: 1 king bed and 1 sofa bed.
View: Ocean or Pool.

Oceanfront One Bedroom Swim Up Jacuzzi Suite, Convenient
direct access to the main pool from your suite's private
balcony and connected to the swim up pool bar. These
spacious suites, 1287 square feet, have a master bedroom and
a living room area. This suite is fully equipped with high
tech smart TVs, indoor luxury Jacuzzi and a contemporary
bathroom with double sinks and glass enclosed showers and
the exclusive "Aguas del Amor" (private outdoor shower).
Bedding: 1 king bed and 1 sofa bed.
View: Ocean or Pool.

Oceanfront One Bedroom Pool Swim Up Jacuzzi Suite, .
Convenient direct access to the main pool from your suite's
private balcony and connected to the swim up bar. These
spacious suites have a master bedroom, featuring a luxurious
king size bed, living room area, a kitchenette, double and
single sofa bed for children to sleep at night. This suite
is fully equipped with high tech smart TVs, indoor luxury
Jacuzzi and a contemporary bathroom with double sinks and
glass enclosed showers and the exclusive "Aguas del Amor"
private outdoor shower. 1287 square feet/ 119.6 square
meters.

Oceanfront Two Bedroom Jacuzzi Suite, This room category,
with 2009 square feet, is a combination of 2 categories:
Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi
Suite. Features a master bedroom, with a luxurious king size
bed. Living room area with double and single sofa bed for
children to sleep at night. This suite is fully equipped
with high tech smart TVs, indoor luxury Jacuzzi and a
contemporary bathroom with double sinks and glass enclosed
showers and the exclusive "Aguas del Amor" (private outdoor
shower). The connecting room has two double beds and a double
and single sofa bed for children to sleep on at night.
Bedroom divided by a modern sliding door for more privacy.
View: Ocean or Pool.

Ocean Front Two Bedroom Swim Up Jacuzzi Suite, Convenient
direct access to the main pool from your suite's private
balcony and connected to the swim up pool bar. This room
category, with 2009 square feet, is a combination of 2
categories: Ocean Front One Bedroom Jacuzzi Suite and
Luxury Jacuzzi Suite. Features a master bedroom, with a
luxurious king size bed. Living room area with double and
single sofa bed for children to sleep at night. This suite
is fully equipped with high tech smart TVs, indoor luxury
Jacuzzi and a contemporary bathroom with double sinks and
glass enclosed showers and the exclusive "Aguas del Amor"
(private outdoor shower). The connecting room has two
double beds and a double and single sofa bed for children
to sleep on at night. Bedroom divided by a modern sliding
door for more privacy.
View: Ocean or Pool.

Oceanfront Two Bedroom Pool Swim Up Jacuzzi Suite, .
Convenient direct access to the main pool from your suite's
private balcony and connected with the swim up pool bar.
This room category, with 2009 square feet, is a combination
of 2 categories: Ocean Front One Bedroom Jacuzzi Suite and
Luxury Jacuzzi Suite. Features a master bedroom with a
luxurious king size bed, living room area, a kitchenette,
double and single sofa bed for children to sleep at night.
This suite is fully equipped with high tech smart TVs,
indoor luxury Jacuzzi and a contemporary bathroom with
double sinks and glass enclosed showers and our exclusive
"Aguas del Amor" private outdoor shower. The connecting room
has two double beds and a double and single sofa bed for
children to sleep on at night. Bedroom divided by a modern
sliding door for more privacy. Equipped with high tech smart
TVs and a premium minibar, indoor luxury Jacuzzi and a
contemporary bathroom with double sinks and glass enclosed
showers. 2009 square feet/186.64 square meters.

Oceanfront Three Bedroom Jacuzzi Suite, 2731 square feet
spacious suite, specially designed for large parties, this
suite is the combination of the Ocean Front One Bedroom
Jacuzzi Suite and two Luxury Jacuzzi Suites. Features a
master bedroom, with a luxurious king size bed. Living room
area with double and single sofa bed for children to sleep
at night. This suite is fully equipped with high tech smart
TVs, indoor luxury Jacuzzi and a contemporary bathroom
with double sinks and glass enclosed showers and the
exclusive "Aguas del Amor" (private outdoor shower). The
connecting room has two double beds and a double and single
sofa bed for children to sleep on at night. Third room has a
master bedroom, featuring 2 queen size beds, living room area
with double and single sofa bed for children to sleep at
night. Bedroom divided by a modern sliding door for more
privacy. All rooms fully equipped with high tech smart TVs
and a premium minibar, indoor luxury Jacuzzi and a
contemporary bathroom with double sinks and glass enclosed
showers.
View: Ocean or Pool.

Oceanfront Three Bedroom Swim Up Jacuzzi Suite, Convenient
direct access to the main pool from your suite's private
balcony and connected to the swim up pool bar. 2731 square
feet spacious suite, specially designed for large parties,
this suite is the combination of the Ocean Front One Bedroom
Jacuzzi Suite and two Luxury Jacuzzi Suites. Features a
master bedroom, with a luxurious king size bed. Living room
area with double and single sofa bed for children to sleep
at night. This suite is fully equipped with high tech smart
TVs, indoor luxury Jacuzzi and a contemporary bathroom with
double sinks and glass enclosed showers and the exclusive
"Aguas del Amor" (private outdoor shower). The connecting
room has two double beds and a double and single sofa bed
for children to sleep on at night. Third room has a master
bedroom, featuring 2 queen size beds, living room area with
double and single sofa bed for children to sleep at night.
Bedroom divided by a modern sliding door for more privacy.
All rooms fully equipped with high tech smart TVs and a
premium minibar, indoor luxury Jacuzzi and a contemporary
bathroom with double sinks and glass enclosed showers.

Oceanfront Three Bedroom Pool Swim Up Jacuzzi Suite, .
Convenient direct access to the main pool from your suite's
private balcony and connected to the swim up pool bar. 2731
square foot spacious suite, especially designed for large
parties, this suite is the combination of the Ocean Front
One Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites.
Features a master bedroom with a luxurious king size bed,
living room area, a kitchenette, double and single sofa bed
for children to sleep at night. This suite is fully equipped
with high tech smart TVs, indoor luxury Jacuzzi and a
contemporary bathroom with double sinks and glass enclosed
showers and our exclusive "Aguas del Amor" private outdoor
shower. The connecting room has two double beds and a double
and single sofa bed for children to sleep on at night. Third
room has a master bedroom, featuring a king size bed, living
room area with double and single sofa bed for children to
sleep at night. Bedroom divided by a modern sliding door for
more privacy. All rooms fully equipped with high tech smart
TVs and a premium minibar, indoor luxury Jacuzzi and a
contemporary bathroom with double sinks and glass enclosed
showers. 2731 square feet/253.71 square meters.

Oceanfront Royal Suite, TBA

Gourmet Inclusive Room Service:
Generations Riviera Maya offers an in room dining experience
available 24 hours a day.

Guests can enjoy a family a la carte menu delivered in
gourmet baskets any time of the day within the comfort and
convenience of their spacious suite, in their kitchenette
facilities or even in their own private terrace. Specialties
include family style continental breakfast, sharing options
and themed dinners. Options available in 1, 2 or 3 Bedroom
Suites.

All accommodations include: iPod docking station, internet access
(wireless), iron, ironing board, mirror (vanity), hairdryer, safe
deposit box, telephone, air conditioning, bathrobes, coffee maker and
room service (24-hour).

Telephone (international Direct Dial)
Effective October 1, 2015, free unlimited international
calling from Mexico to anywhere in the world is included.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Swell Swim Up Bar & Lounge, Centrally located swim up bar,
serving a wide array of virgin cocktails, healthy waters, ice-cold beers
and full Gourmet Inclusive premium bar. Poolside waiter serving the
refreshment of your liking.

Chef Market Grand Cafe & Deck, The family restaurant on the
block, Chef Market serves breakfast, lunch and dinner. Hard wood tables
and chalkboard columns bring a special atmosphere to this modern and
world cuisine restaurant with astonishing views of the turquoise Mexican
Caribbean Ocean. From coffee and croissant, healthy options on the deck
or a la carte choice from the blackboards to a lavish food display with
wood burning pizza oven and rotisserie are the options to choose from to
start or spend a part of the day with family and friends. Semi-private
areas available for special events and gatherings. Gourmet Inclusive
service: breakfast, brunch, lunch, dinner and late night corner.

Blend, Coffee, & Tea Corner, Here you will find a wide variety of
non-alcoholic beverages, from agave nectar latte to Arabica roast
espresso or just a cup of coffee or teas. A selection of healthy
smoothies, fruit pops and freshly baked goods you can pick and choose
from for your enjoyment. Gourmet Inclusive Service from 10am to 6pm.
Opening November 2014.

Sling Cocktail Bar & Lounge, Third floor cocktail bar and lounge
for adults only. Here they pour (sling) from the famous Singapore sling
to tequila sling, you name it, they sling it. With a laid-back
atmosphere, here guests can gaze out the window and view the sparkling
the stars on the Caribbean Sea while enjoying your sling. Gourmet
Inclusive Service from 5pm to 2am.

Tamarind Lobby Lounge, Surrounded by lush Mexican jungle, this
lounge is the perfect place to unwind and mingle with flavorful
cocktails. Gourmet Inclusive Service from 11:00am- 11:00pm.

Habb Mediterranean Restaurant & Lounge, Grilling is the
predominant technique of cooking applied in this venue; olive oil and
fresh herbs are used in abundance to season the food. Proximity to the
ocean provides access to fresh seafood in some of the preparations which
go from flatbreads, pastas to paella and risotto to name a few of the
succulent dishes. While waiting for the dishes show your artistic
qualities and draw your art on the paper table liner. At the Habb lounge
with an impressive coastal Mediterranean decor you can enjoy a before
and after dinner drink or choose from our family and friends pitcher
menu to share some fruity flavors. Gourmet Inclusive Dinner service
from 5:30pm to 10:00pm.

Jade Pan Asian Cuisine, Share the flavors of the Chinese,
Japanese, Korean, Thai, Vietnamese sizzling cooking pots. This cozy
venue serves all food on the center of the table to enjoy together and
be wowed by the amazing zests of this limitless culinary part of the
world. Pick and choose the tea leaves of your liking or appeal to you
the most to brew that special tea to complement your meal. Family
private dining room available upon request.

Cuisine: Asian.

Palms Gourmet Terrace Caribbean Mexican Cuisine, Local and
Caribbean specialties with an emphasis on authentic Mexican "street"
cuisine, spices and flavors. This seaside restaurant is a vibrant
celebration of food, energy and music and beach life. Refreshing and
unpretentious, Palapa offers the true authentic flavors of Mexico and
the Caribbean. Enjoy authentic Mexican table games with a variety of
cocktails.

Cuisine: Caribbean, Mexican.

Wine Kitchen, Restaurant & Tasting Room, The perfect combination:
food, wine and great company. Wine kitchen is a culinary endeavor
serving preparations from the various wine regions of the world. Dishes
are created especially according to guests preferences with the freshest
ingredients available. Guests are invited to sit back and relax as the
chefs do their magic. Gourmet Inclusive Service for dinner only from 6pm
to 10pm.

Please Note:
Dress Code Information:
To enhance the hotel's unique dining experience, please
comply with the following casual elegant dress code in all
Gourmet Restaurants.
-Ladies: Capri pants, dresses, skirts, long pants, shoes,
dress sandals.
-Gentlemen: Formal Bermuda shorts, long pants, collared
shirts, casual shoes or dress sandals.

Add-On Package (Memorable Moments Honeymoon & Anniversary 2017)


MEMORABLE MOMENTS HONEYMOON & ANNIVERSARY PACKAGE 2017

Booking Dates: 08/25/2016 - 12/22/2017
Travel Dates: 12/23/2016 - 12/22/2017

Package Inclusions:
-Personal services of a Romance Maitre D
-Private gourmet four course candlelit dinner on the beach
-Romantically decorated suite with rose petals, aroma therapy
and candles following private dinner
-Chef's special gourmet breakfast in bed morning after dinner
-Beachfront sky massage 2 X 1 offer
-Chilled bottle of champagne delivered to room upon arrival
-A 15% discount on spa services
-Fresh tropical floral arrangement in room
-One night anniversary return stay voucher

Please Note:
-Complimentary when booking a 5 night stay or longer in a
Oceanfront Luxury Jacuzzi Suite category or higher.
-Available for purchase to non-qualifying couples.
-Valid in USA & Canada market only.
-Copy of marriage certificate (or wedding invitation with
wedding photo) required at check-in.
-Package can be reserved for use up to 30 days after wedding
date for honeymoons and 30 days before and after wedding
date for anniversaries.
-One massage must be purchased to receive one of equal or
lesser value complimentary.
-One night return stay voucher valid for future stays of 5
nights (not including free night) or longer, non-transferable,
holidays excluded and must be used within 395 days of check
out date.
-Package inclusions may vary without previous notice.
-Not combinable with any other promotion unless otherwise
specified.
-Not valid for any reservations traveling with a group or
wedding party.
-Not combinable with Taste of Romance

Add-On Package (Taste Of Romance Honeymoon Package 2017)


TASTE OF ROMANCE HONEYMOON PACKAGE 2017

Booking Dates: 08/25/2016 - 12/22/2017
Travel Dates: 12/23/2016 - 12/22/2017

Package Inclusions:
-Chilled bottle of champagne delivered to room upon arrival
-Specialty turndown service that includes a gourmet sweet
treat
-A 15% discount on spa services
-Late check out up until 3:00pm (subject to availability)

Please Note:
-Complimentary when booking a 5 night stay or longer.
-Available for purchase to non-qualifying couples.
-Valid for USA & Canada market only.
-Copy of marriage certificate (or wedding invitation with
wedding photo) required at check-in.
-Package can be reserved for use up to 30 days after wedding
date
-Package inclusions may vary without previous notice.
-Not combinable with any other promotion unless otherwise
specified.
-Not valid for any reservations traveling with a group or
wedding party.

Specialty Package (Gourmet Inclusive 2017)


GOURMET INCLUSIVE 2017
Your Gourmet Inclusive vacation begins at check-in as you
are greeted with a glass of sparkling wine (beverages for
the kids) and a cool towel upon arrival. You will be
pampered with gourmet services and amenities such as butler
service, daily turndown, 24 hours room service, premium
beverages and gourmet cuisine. Gourmet Inclusive service
offers unique and relaxing all inclusive experiences.

Booking Dates: 09/13/2016 - 12/22/2017
Travel Dates: 12/23/2016 - 12/22/2017

Package Inclusions:
-Accommodations as selected
-Welcome glass of sparkling wine for adults and non-alcoholic
beverages for kids
-All meals and gourmet bites
-All domestic and international alcoholic and non-alcoholic
beverages
-Gourmet Inclusive room service, 24 hours
-Kid's menu
-Eko Kid's Club (4-12 years)
-Beach & Pool butler
-Snorkeling equipment
-Wireless internet
-Library & reading area in the Family Lounge
-All taxes and gratuities
-Room service family continental breakfast (Option available
in 1, 2 or 3 Bedroom Suites.)
-Family themed night in room dining (Option available in 1,
2 or 3 Bedroom Suites.)
-Unlimited free international calls (Includes cell phones
and land lines outside of Mexico.)
-Hard surface tennis court (Rackets and balls provided free
of charge.)

Package inclusions are subject to change.

Miscellaneous Information



Exchange Privilege Information
-Guests do have exchange privileges with El Dorado Royale, A
Spa Resort By Karisma and El Dorado Casitas Royale, By
Karisma as long as they are 18 years old or older.

Gourmet Inclusive Greenhouse
The Greenhouse goes hand in hand with the hotel's Going
Green philosophy and mission to provide some of the freshest
vegetables and herbs for guests' enjoyment. Some of the
crops they harvest are: beef tomato, plum tomato, cherry
tomato, European cucumber, green and yellow pepper,
coriander, basil, spinach, and lettuce. The fertilization
process is carried out through a hydroponic system.

Family Lounge
A place where families can gather to have fun featuring a
pool table, air hockey, living area and table games. Open
daily from 9:00am to 10:00pm.

Little Eko Chefs Program
Little Eko Chefs is an unprecedented experience for the
youngest guests to truly immerse themselves in the cultures
of other foods, gain cooking skills for the future, and
learn easy and delicious recipes as part of many memories
they'll be taking home from their stay at Generations
Riviera Maya.

Little Eko Chefs is the first of its kind program,
incorporating historical and cultural facts, eco-friendly
food basics, and hands-on cooking opportunities.

Available in Eko Kids Club to all the resort's youngest
guests each weekday from 3:00pm to 4:00pm.

Eko Kid's Club
Generation's Eko Kid's Club offers supervised activities
for children ages 4 to 12 years old. It offers kids a fun
and safe place to play with unique children's experiences
such as recycling materials for art projects to teach
children about the environment while having a good time. The
Kid's Club has a movie area, craft station, library, gaming
consoles and more! Open from 9:00am to 5:00pm and 7:30pm to
9:00pm. Children under 4 years old require adult supervision.

Cancellation Fees


2017
12/23/16-01/02/17, within 30 days, 100% penalty.
01/03/17-08/05/17, within 7 days, 2-night penalty.
08/06/17-12/22/17, within 3 days, 2-night penalty.