Hotel Information

Grand Palladium Riviera Resort & Spa
Carretera Chetumal-Puerto Juarez Km 256-100
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to Cancun International Airport (CUN), 86 kms (53 miles).
Distance from hotel to Playa del Carmen, 50 minutes.

The Grand Palladium Riviera Resort & Spa is one of the
hotels that make up the Palladium Riviera Maya Complex. In
total there are five resorts and the Grand Palladium Riviera
Resort & Spa is the hotel located in the southernmost area.
It is made up exclusively of suites, which are distributed
throughout 9 peaceful villas, all located very close to the
sea. The peaceful, privileged setting is not an obstacle
for guests to enjoy all the comfort and services of the
Palladium Riviera Maya Complex, which are open to all Grand
Palladium guests and accessible via the free internal
transport system.

In addition, the hotel stands out due to it being very close
to the unusual peaceful salt water swimming pool called "Las
Rocas" which, together with the bar of the same name and the
beauty of the coastline, combine to make the perfect setting
for enjoying one of the most beautiful sunrises in the
Mexican Caribbean or dinner in an incomparable setting. Bars
like the Hemingway include international "Premium" Beverages.

The hotel, which is made up of suites that can comfortably
accommodate both families, thanks to the facilities for
adults and children, and adults and couples due to its
peaceful setting, is located very close to Playa del Carmen
and Tulum, two of the most popular places on the Riviera
Maya, facing the sea and with a private beach with 800
metres of white sand. All surrounded and protected by
mangrove forest and gardens that integrate it perfectly in
its setting.

Effective 07/01/17, Grand Palladium Riviera Resort & Spa will
close permanently as the hotel will be converted into a new
and improved Royal Suites Yucatan. The new Royal Suites
Yucatan by Palladium will reopen 11/16/17.

Hotel Amenities

Accommodations (324) Activities
Activities Desk Aerobic Classes
Aerobics (water) Air Conditioning (public areas)
Babysitting Services ($) Ballroom ($)
Banquet Room Bar (swim-up)
Barber Shop ($) Bars (26)
Basketball Courts (2) Beach
Beauty Salon ($) Billiards
Business Center ($) Business Services ($)
Car Rental Desk ($) Children's Activities
Children's Club Children's Playground
Concierge Conference Rooms (9)
Currency Exchange Disco/Nightclub
Dive Center Doctor (on call) ($)
Dry Cleaning Services ($) Entertainment
Exercise Classes Fitness Center
Fitness Room Floors (3)
Front Desk (24-hour) Game Room
Gift Shop Golf (nearby) ($)
Health Club Hospitality Desk
Ice Machines Laundry Service
Lounges Massage Services ($)
Medical Services ($) Meeting Room ($)
Miniature Golf Multilingual Staff
Parking Ping Pong
Pools (children's) (2) Pools (outdoor) (7)
Porters Restaurants (14)
Sauna Secretarial Services ($)
Security (24-hour) Shuffleboard
Snack Bar Spa
Sundries Shop Taxi Stand
Tennis Court (lighted) Tour Desk
Tours & Excursions ($) Towels (beach/pool)
Trail (hiking) Trail (jogging)
Travel Agency ($) Umbrellas (beach/pool)
Volleyball (beach) Watersports (non-motorized)
Wedding Coordinator Wedding Site ($)

Jacuzzis (outdoor)
cold water

Internet Access (wi-fi)
-Free WiFi is available to hotel guests, in the designated
area(s) of the hotel and is identified as to not include
and does not guarantee "high speed" internet access.
-High speed internet access will be made available to the
hotel guest for a fee payable directly to the hotel.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets

Business, Family Friendly, Honeymoon, Beach, Spa, Wedding,
All Inclusive and Romance.

Accommodation Categories And Descriptions

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Maximum Occupancy:

2017
Junior Suite - 3 adults or 2 adults and 3 children.
Suite - 3 adults or 2 adults and 2 children
Family Suite - 6 adults or 4 adults and 4 children.

Junior Suite, (JRS) It has an area of 53 square meters, spacious,
centrally located rooms. All come with a king sized bed or
2 double beds as well as a sofa bed. The Junior Suites are
divided into two types, with an open bath with jacuzzi in
the middle of the bedroom, ideal for couples or newlyweds,
and rooms with an enclosed bath recommended for families.
Surrounded by the beautiful gardens, mangrove forests and
lake, these suites will make you feel in touch with nature.
Bedding: 1 king bed and 1 sofa bed (queen) or 2 double beds.
View: Garden or Ocean.

Suite, (STE) All the Suites have a king sized bed and a lounge
with sofa bed for more comfort. The lounge and bedroom are
separate, which allows you to create two totally different
atmospheres and facilitate comfort during your stay.
Bedding: 1 king bed and 1 sofa bed (queen).
View: Garden or Ocean.

Family Suite(*), Consisting of a guaranteed connecting Junior
Suite with 2 double beds and a Suite with 1 king bed and a
pull out sofa bed.

(*) Denotes on request basis only, no allotment given.

All accommodations include: Jacuzzi, ironing board, air conditioning,
mini-bar, alarm clock, mp3 player: ($), balcony, non-smoking
accommodations, bathrobes, patio, bathtub (private), radio, blackout
drapes, refrigerator, ceiling fan, rollaway bed (on request): ($),
coffee/tea maker, safe (in accommodation), crib (upon request): ($),
smoke detector, desk, telephone, hairdryer, voicemail, housekeeping,
wake-up calls, internet access (wireless), iron, maid service, pillow
menu and aromatherapy menu.

($) Denotes a fee may be charged.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets

Beach Bar, Colonial Beach open 24 hours. From 8:00pm to 8:00am
only beer and 24 hour snacks.

El Teatro Bar, Riviera Lobby

General Opening Hours: 8:30pm to 11:00 pm

Hemingway Bar, Kantenah Lobby. Smoking is not permitted from
6:00pm to 12:00am. Premium liquor.

La Jarra Bar, Kantenah Beach

General Opening Hours: 10:00am to 6:00pm

La Laguna Bar, White Sand/Riviera main pool

General Opening Hours: 10:00am to 12:00am

Riviera Lobby Bar
General Opening Hours: 10:00am to 1:00am

Sports Bar, Colonial Lobby, snack service, big screen tv, pool
tables, computers with internet.

General Opening Hours: 9:00am to 1:00am

Swim Up Bar, Main pool White Sand/Riviera

General Opening Hours: 10:00am to 8:00pm

El Gran Azul, Opposite main swimming pool at Palladium
Colonial/Kantenah. Buffet restaurant serving breakfast, lunch and
dinner. Shoes and shirts required. Show cooking. Outdoor.

Kabah, Buffet restaurant at Palladium Riviera. Serving breakfast,
lunch and dinner. Shoes and shirts required. Air conditioned. Show
cooking.

La Hacienda, Buffet restaurant at Palladium Colonial. Serving
breakfast, lunch and dinner. Shoes and shirts required. Air conditioned.
Show cooking.

La Laguna, Opposite main swimming pool at Palladium White
Sand/Riviera. Buffet restaurant serving breakfast, lunch and dinner.
Shoes and shirts required. Show cooking. Outdoor.

Tikal, At Palladium Kantenah. Buffet restaurant serving
breakfast, lunch and dinner. Shoes and shirts required. Air conditioned.
Show cooking.

Bamboo, Air conditioned a la carte restaurant, White Sand side,
featuring Jasian cuisine specialties for dinner. Long pants and collared
shirt required for men. No reservations required.

El Dorado, Air conditioned a la carte restaurant, Colonial side,
featuring steak house cuisine specialties for dinner. Long pants and
collared shirt required for men. No reservations required.

La Adelita, Air conditioned a la carte restaurant, Colonial side,
featuring Mexican cuisine specialties for dinner. Long pants and
collared shirt required for men. No reservations required.

Mare Nostrum, Air conditioned a la carte restaurant, Kantenah
side, featuring Mediterranean cuisine specialties for dinner. Long pants
and collared shirt required for men. No reservations required.

Portofino, Air conditioned a la carte restaurant, White Sand
side, featuring Italian cuisine specialties for dinner. Long pants and
collared shirt required for men. No reservations required.

Punta Emilia Restaurant, Located at a spectacular rocky spot
bathed in the sea and fresh air, this lovely restaurant is the perfect
place to enjoy the best fish and rice in one that you'll never forget.

Ribs & More, Air conditioned a la carte restaurant, White Sand
side, featuring grill and BBQ cuisine specialties for dinner. Long pants
and collared shirt required for men. No reservations required.

Rodizio, Air conditioned a la carte restaurant, White Sand side,
featuring Brazilian cuisine specialties for dinner. Long pants and
collared shirt required for men. No reservations required.

Sumptuori, Air conditioned a la carte restaurant, Kantenah side,
featuring Japanese cuisine specialties for dinner. Long pants and
collared shirt required for men. No reservations required.

Please Note:
-The hotel offers unlimited a la carte dinners, with no
restrictions per stay. No need for reservations (first come,
first serve method).

Add-On Package (Honeymoon Package 2017)

HONEYMOON PACKAGE 2017

Booking Dates: 05/06/2016 - 12/20/2017
Travel Dates: 12/21/2016 - 12/20/2017

Package Inclusions:
-Complimentary gifts in room upon arrival
-Free room upgrade subject to availability
-Late checkout subject to availability.

Please Note:
-Maximum two months from actual date of marriage

Specialty Package (All Inclusive 2017)

ALL INCLUSIVE 2017

Booking Dates: 05/06/2016 - 12/20/2017
Travel Dates: 12/21/2016 - 12/20/2017

Package Inclusions:
-All meals
-Domestic drinks
-Non motorized water sports
-Entertainment
-Taxes and tips

Package inclusions are subject to change.

Bonus Features

-Welcome Drink
-Afternoon tea
-Bottled water
-Chaise lounges
-Daily activities
-Weekly Cocktail Party
-Towels
-Use of Fitness Center
-Use of Tennis Courts
-Watersports (Non-Motorized)
-Morning coffee

Miscellaneous Information

Kid's Clubs
Features organized supervised activities, playground, crafts,
video games, indoor and outdoor activities.
-Baby Club for ages 1 to 3 years old. Open from 9:00am to
8:00pm
-Kid's Club for ages 4 to 12 years old. Open from 9:00am to
11:00pm.
-Teen Club for ages 13 to 19 years old. Open from 11:00am to
12:00am.


Spa Use Fee
Travel Dates: 12/21/2016 - 12/20/2017

-Grand Palladium Resort guests will have a Wet area
supplement fee to have access to the hydrotherapy
facilities/wet areas of Zentropia Spa and Wellness.
-Clients that should purchase a spa treatment will not have
to pay the access fee on that day of treatment.
-The use of the gym/exercise rooms will remain free of
charge for all registered hotel guests.

General Information
-Minimum age for check in is 18 years old.
-Hotel does not accept Spring Break groups.
-All air conditioned areas of the hotel are non smoking
except rooms.
-Non smoking rooms available.

Local Attractions

Tourist Attractions Nearby:
-Cozumel: 50 minutes by car
-Chichen Itza : 2 hours, 30 minutes by car
-Xel-Ha: 30 minutes by car
-Xcaret: 30 minutes by car

Cancellation Fees

2017
12/21/16-12/20/17, within 2 days, 3-night penalty.