Toll Free: 800.615.3389

Ocean Maya Royale by H10

Rating:
Features: Adults Only, Au Naturale Beach - Pool, Weddings, Honeymoons, Spa

Hotel Information


Ocean Maya Royale
Carretera Federal Chetumal Km. 299, 77710 Playa del Carmen, Q.R., Mexico
Playa del Carmen, Q.Roo, Mexico C.P. 77710


Distance from hotel to Cancun International Airport (CUN), 57 minutes.
Distance from hotel to town, 10 kms (6 miles).

The Ocean Maya Royale hotel is located on the seafront of Riviera Maya,
in the heart of the Mexican Caribbean and close to Playa del Carmen. In
2010 the hotel was completely refurbished and now has renovated rooms, a
new Italian restaurant called La Dolce Vita, an addition to the already
existing three themed restaurants, the Despacio Spa Centre, four meeting
rooms and more. The hotel also offers many activities and the Privilege,
Exclusive Rooms and Services for those who are looking for a more
exclusive stay.

Ocean Hotels, with you in mind

Hotel Amenities


Accommodations (320) Accommodations for Physically Challenged Guests
Activities Activities Desk
Aerobics (aqua) Air Conditioning (public areas)
Banquet Room ($) Bar (swim-up)
Barber Shop ($) Bars (3)
Basketball Courts (3) Beach (onsite)
Beauty Salon ($) Billiards
Boat Rentals ($) Business Center ($)
Business Services ($) Car Rental Desk ($)
Coffee Shop Concierge
Conference Rooms (3) Currency Exchange
Dive Center ($) Doctor (on call) ($)
Dry Cleaning Services ($) Elevators
Entertainment Exercise Classes
Facilities for Physically Challenged Guests
Fitness Center Fitness Room
Front Desk (24-hour) Gift Shops (4)
Golf (nearby) ($) Health Club
Hospitality Desk Jacuzzi (outdoor)
Massage Medical Services ($)
Meeting Rooms (3) Multilingual Staff
Newsstand ($) Parking
Ping Pong Pools (outdoor) (2)
Poolside Beverage Service Poolside Grill
Poolside Meal Service Porters
Restaurants (6) Sauna ($)
Security (24-hour) Snack Bar
Solarium Spa ($)
Suites Sundries Shop
Taxi Stand ($) Tennis Courts (lighted) (3)
Tour Desk ($) Tours & Excursions ($)
Towels (beach/pool) Travel Agency ($)
Umbrellas (beach) Umbrellas (pool)
Volleyball (beach) Watersports (motorized) ($)
Watersports (non-motorized) Wedding Coordinator
Wedding Site

Breakfast Room
Privilege section

Internet Access (high Speed, Wireless)
Free throughout the hotel.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Spa, Wedding, All Inclusive, Beach, Romance, Dive,
Eco-Tourism, Golf, Honeymoon and Business.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
This hotel is adult couples only. Guests must be 18 years old.

Maximum Occupancy:

2018
Maya Deluxe - 3 adults.
Maya Deluxe Ocean View - 3 adults.
Honeymoon Maya Deluxe - 2 adults.
Privilege Junior Suite - 2 adults.
Romance Suite - 2 adults.
Honeymoon Junior Suite - 2 adults.

2019:
Maya Deluxe - 3 adults.
Maya Deluxe Ocean View - 3 adults.
Privilege Honeymoon Maya Deluxe - 2 adults.
Privilege Junior Suite - 2 adults.
Privilege Romance Suite - 2 adults.
Privilege Honeymoon Junior Suite - 2 adults.

Maya Deluxe, (MDX) Located on the ground floor or 1st floor with bathroom with
shower.
Bedding: 1 king bed or 2 double beds.
View: Garden or Ocean.

Maya Deluxe Ocean View, (MDO) Located on the ground floor or 1st floor with
bathroom with shower.
Bedding: 1 king bed or 2 double beds.
View: Ocean.

12/24/2017 - 12/23/2018
Honeymoon Maya Deluxe, (MDH) Located on the 1st floor, bathroom with shower,
double Jacuzzi on terrace. Guests will have access at no extra cost to
Privilege Services.
Bedding: 1 king bed.
View: Garden or Ocean.

12/24/2018 - 12/23/2019
Privilege Honeymoon Maya Deluxe, Spacious, modern room consisting of a
bedroom, separate lounge and furnished terrace with jacuzzi and views of
the garden. Includes special amenities.

Privilege Junior Suite, (RVP) Luxurious, modern and spacious with two different
ambiances featuring a flat screen television, stocked mini bar, iron,
safety deposit box, a divided sitting area with sofa and chairs for
lounging, air conditioning, bathroom with separate shower, vanity mirror,
amenity kit, hair dryer, furnished terrace overlooking tropical gardens.
Privilege exclusive services and amenities such as Premium brand
beverages, private beach section, welcome gift, pillow menu, bathrobe and
slippers, in room iPod docking station.

12/24/2018 - 12/23/2019
Privilege Romance Suite, Luxurious, modern and spacious one bedroom
suites feature a flat screen television, coffee machine, iron, stocked
mini bar refreshed daily, safety deposit box, air conditioning, separate
living room with sofa and chairs for lounging, additional flat screen
television, furnished terrace overlooking tropical gardens. Features a
complete bathroom with double Jacuzzi, shower, double vanity area,
vanity mirror, hair dryer. Privilege exclusive services and amenities
such as Premium brand beverages welcome gift, pillow menu, bathrobe and
slippers, in room iPod docking station. Guests will have access at no
extra cost to Privilege Services.

12/24/2017 - 12/23/2018
Romance Suite, (RMN) Luxurious, modern and spacious one bedroom suites feature
a flat screen television, coffee machine, iron, stocked mini bar
refreshed daily, safety deposit box, air conditioning, separate living
room with sofa and chairs for lounging, additional flat screen television,
furnished terrace overlooking tropical gardens. Features a complete
bathroom with double Jacuzzi, shower, double vanity area, vanity mirror,
hair dryer. Privilege exclusive services and amenities such as Premium
brand beverages welcome gift, pillow menu, bathrobe and slippers, in room
iPod docking station. Guests will have access at no extra cost to
Privilege Services.
Bedding: 1 king bed.

12/24/2017 - 12/23/2018
Honeymoon Junior Suite, (HJS) Exclusive and modern decoration designed for
couples on their honeymoon. Honeymoon terrace with Jacuzzi for 2 people,
LCD 32" TV with international channels, minibar (restocked daily with
free water, soft drinks and beer), room service, premium bar, alarm clock
with MP3 and iPod connection, iron and ironing board, bathrobe and
slippers, air Conditioning with climate control, telephone, free safe
box, umbrella, 110v and 220v voltage (1 European standard plug).
Bathroom: Shower, hair dryer and magnifying mirror and VIP amenities.
Guests will have access at no extra cost to Privilege Services.
Bedding: 1 king bed.

12/24/2018 - 12/23/2019
Privilege Honeymoon Junior Suite, Exclusive and modern decoration
designed for couples on their honeymoon. Honeymoon terrace with Jacuzzi
for 2 people, LCD 32" TV with international channels, minibar (restocked
daily with free water, soft drinks and beer), room service, premium bar,
alarm clock with MP3 and iPod connection, iron and ironing board,
bathrobe and slippers, air Conditioning with climate control, telephone,
free safe box, umbrella, 110v and 220v voltage (1 European standard plug).
Bathroom: Shower, hair dryer and magnifying mirror and VIP amenities.
Guests will have access at no extra cost to Privilege Services.

Privilege A La Carte:
Prior to arrival, Privilege guests may submit their
personalized requests to Privilege Guest Services at
http://www.oceanhotels.net/en/privilege/privilege-a-la-carte.php.
Nine a la carte service selections will be available
including:

-Room location (high or ground floor, for example) in
accordance with room type reserved.
-Advance reservations at a la carte specialty restaurants
on evenings of choice
-Menu choices for in-room breakfast service the day after
arrival at the resort
-Mini bar beverages and snacks selections
-Preferred in-room welcome amenity (fruit basket or cold
cuts, for example)
-Preferred pillow type (goose feather, firm, soft,
orthopedic)
-VIK (Very Important Kid) age-appropriate preferences
-Advance reservations for spa treatments and services
-Daily newspaper preference

Privilege Services:
Clients staying in a Romance Suite, Honeymoon Junior Suite
or Honeymoon Maya Deluxe have free access to Privilege
Services. With Privilege, guests also enjoy a host of
services and amenities, including:

-Premium rooms with preferential location and private
balcony terrace
-Free internet unlimited connectivity throughout the resorts
-Privilege welcome gift
-Welcome bottle of wine or selection by the chef
-Beds with top-grade linens and pillow-top
-Pillow menu
-Daily turndown service
-Bathrobes and slippers
-LCD TV with international channels
-DVD player and selection of films (available upon request)
-Alarm clock with iPod docking station
-Coffee maker
-Iron and ironing board
-Butler service
-Minibar, restocked daily with soft drinks, water, beer and
liquor
-Premium top-shelf liquor service in the bars and restaurants
-Privilege beach towels
-Privilege lounge with concierge services, computers, free
wi-fi, library
-Privilege lounge hors d'oeuvres and snack service
-Personalized check-in and check-out services
-Concierge services for spa, travel and other personal
experiences
-Exclusive Privilege Beach with Balinese sun beds and
waiter service
-10% discount on services at Despacio Spa Centre and DiveIt!
-Privilege restaurant services are complete with preferential
reservations in all a la carte restaurants
-A la carte room service at no extra charge 24hrs
-Privilege breakfast in bed, as part of room service
-Daily a la carte Privilege breakfast in the private
Privilege lounge
-One exclusive dinner per stay (advance reservation
required)

All accommodations include: coffee/tea maker, table, desk, turndown
service, hairdryer, wake-up calls, housekeeping, iron, ironing board,
maid service, mini-bar, movies (in accommodation), non-smoking
accommodations, radio, room service, air conditioning, safe, alarm
clock, smoke detector, balcony or terrace, sprinkler system, blackout
drapes and television (remote controlled).

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Fresco Juice Bar, Specializing in tropical fruits and juices.

Pool Bar, Located in the hotel's pool, offering a wide variety of
snacks and cocktails throughout the day.

Mikes's Coffee, Speciality teas, coffees and home-made cakes.

Blue Moon Restaurant, Romantic evening meals with a wide range of
international cuisine.

El Charro, The restaurant is situated in front of the pool.
During the day, it serves a wide selection of international dishes
freshly made by their very own chef and during the evening it is
transformed into a Mexican restaurant.

La Dolce Vita, A la carte Italian restaurant with sea views.

La Hacienda Restaurant, A buffet restaurant which offers a
variety of international cuisines freshly made by their chef, from
breakfasts through to themed dinners alike.

Yookoso, A la carte Asian restaurant with teppanyaki grills.

Please Note:
-Dress code required for dinner. Men are required to wear
long pants at the main buffet and all a la carte
restaurants, shoes or dress sandals.
-Operational hours are subject to change.

Bonus Features



Bonus Features:


-Free internet access in the lobby (WiFi)
-Watersports (non-motorized)
-Welcome drink
-Bottled water
-Chaise lounges
-Use of tennis courts
-Daily newspaper
-Morning coffee
-Towels
-Use of fitness center
-Daily activities

Miscellaneous Information



Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one of the most
beautiful places in the Mexican Caribbean. Tourism has been instrumental
in driving the economic and social development of the region. In an
effort to continue to preserve, conserve and beautify the destination,
the Municipality of Solidaridad has implemented a small environmental
levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels
will collect $10.00 Mexican pesos per room per day. From 01/01/18 onwards,
hotels will collect $20 Mexican pesos per room per day. The proceeds will
be deposited in an environmental trust to fund local projects.

Spring Break
-The hotel does not accept spring breakers.
-For travel beginning on or after 02/01/18 and through the night of
04/30/18, no customers 23 years or younger are allowed unless there is
at least one adult over 30 years old in the same room.
-Student or spring breaker groups or FIT bookings with 16-23 year olds
are not allowed even when accompanied by adults over 30 years old.

Cancellation Fees


2018
12/24/17-04/30/18, within 10 days, 3-night penalty.
05/01/18-12/23/18, within 7 days, 2-night penalty.

2019:
12/24/18-04/30/19, within 10 days, 3-night penalty.
05/01/19-12/23/19, within 7 days, 2-night penalty.