Toll Free: 800.615.3389

Ocean Maya Royale by H10

Rating:
Features: Adults Only, Au Naturale Beach - Pool, Weddings, Honeymoons, Spa

Hotel Information


Ocean Maya Royale
Carretera Federal Chetumal Km. 299, 77710 Playa del Carmen, Q.R., Mexico
Playa del Carmen, Q.Roo, Mexico C.P. 77710


Distance from hotel to Cancun International Airport (CUN), 57 minutes.
Distance from hotel to town, 10 kms (6 miles).

Located just north of Playa del Carmen with magnificent
gardens along a sheltered beach and trendy style, the 320
rooms at Ocean Maya Royale are all nestled among 33 villas
that make this hotel a fantastic choice for travelers seeking
an intimate resort with newly renovated modern style rooms.
Fully equipped with every comfort and services, spa, diving
center and a choice of 4 restaurants where you can taste the
best International cuisine such as Mexican, Italian, International
and Japanese. The hotel has a signature coffee shop serving
cappuccinos, espressos, variety of teas, cakes and cookies,
3 bars, daily entertainment program, two swimming pools with
swim up bar, plus individual Jacuzzi beds. Guests can also
celebrate their wedding at no additional charge. We have
everything in place to ensure that everything is absolutely
perfect. Memorable complementary honeymoon package available
as well. The ideal place for couples, small business meetings
or conventions.

Ocean Hotels, with you in mind

Hotel Amenities


Accommodations (320) Accommodations for Physically Challenged Guests
Activities Activities Desk
Aerobics (aqua) Air Conditioning (public areas)
Banquet Room ($) Bar (swim-up)
Barber Shop ($) Bars (3)
Basketball Courts (3) Beach (onsite)
Beauty Salon ($) Billiards
Boat Rentals ($) Business Center ($)
Business Services ($) Car Rental Desk ($)
Coffee Shop Concierge
Conference Rooms (3) Currency Exchange
Dive Center ($) Doctor (on call) ($)
Dry Cleaning Services ($) Elevators
Entertainment Exercise Classes
Facilities for Physically Challenged Guests
Fitness Center Fitness Room
Front Desk (24-hour) Gift Shops (4)
Golf (nearby) ($) Health Club
Hospitality Desk Jacuzzi (outdoor)
Massage Medical Services ($)
Meeting Rooms (3) Multilingual Staff
Newsstand ($) Parking
Ping Pong Pools (outdoor) (2)
Poolside Beverage Service Poolside Grill
Poolside Meal Service Porters
Restaurants (6) Sauna ($)
Security (24-hour) Snack Bar
Solarium Spa ($)
Suites Sundries Shop
Taxi Stand ($) Tennis Courts (lighted) (3)
Tour Desk ($) Tours & Excursions ($)
Towels (beach/pool) Travel Agency ($)
Umbrellas (beach) Umbrellas (pool)
Volleyball (beach) Watersports (motorized) ($)
Watersports (non-motorized) Wedding Coordinator
Wedding Site

Breakfast Room
Privilege section

Internet Access (high Speed, Wireless)
Free throughout the hotel.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Dive, Eco-Tourism, Golf, Honeymoon, Romance, Business,
Wedding, All Inclusive, Alternative Lifestyles
(Gay/Lesbian), Beach and Spa.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
This hotel is adult couples only. Guests must be 18 years old.

Maximum Occupancy:

2017
Maya Deluxe - 3 adults.
Maya Deluxe Ocean View - 3 adults.
Honeymoon Maya Deluxe - 2 adults.
Privilege Junior Suite - 2 adults.
Romance Suite - 2 adults.
Honeymoon Junior Suite - 2 adults.

2018
Maya Deluxe - 3 adults.
Maya Deluxe Ocean View - 3 adults.
Honeymoon Maya Deluxe - 2 adults.
Privilege Junior Suite - 2 adults.
Romance Suite - 2 adults.
Honeymoon Junior Suite - 2 adults.

Maya Deluxe, (MDX) Located on the ground floor or 1st floor with
bathroom with shower
Bedding: 1 king bed or 2 double beds.
View: Garden or Ocean.

Maya Deluxe Ocean View, (MDO) Located on the ground floor or 1st
floor with bathroom with shower
Bedding: 1 king bed or 2 double beds.
View: Ocean.

Honeymoon Maya Deluxe, (MDH) Located on the 1st floor, bathroom
with shower, double Jacuzzi on terrace. Guests will have
access at no extra cost to Privilege Services.
Bedding: 1 king bed.
View: Garden or Ocean.

Privilege Junior Suite, (RVP) Luxurious, modern and spacious with
two different ambiances featuring a flat screen television,
stocked mini bar, iron, safety deposit box, a divided
sitting area with sofa and chairs for lounging, air
conditioning, bathroom with separate shower, vanity mirror,
amenity kit, hair dryer, furnished terrace overlooking
tropical gardens. Privilege exclusive services and amenities
such as Premium brand beverages, private beach section,
welcome gift, pillow menu, bathrobe and slippers, in room
iPod docking station.

Romance Suite, (RMN) Luxurious, modern and spacious one bedroom
suites feature a flat screen television, coffee machine,
iron, stocked mini bar refreshed daily, safety deposit box,
air conditioning, separate living room with sofa and chairs
for lounging, additional flat screen television, furnished
terrace overlooking tropical gardens. Features a complete
bathroom with double Jacuzzi, shower, double vanity area,
vanity mirror, hair dryer. Privilege exclusive services and
amenities such as Premium brand beverages welcome gift,
pillow menu, bathrobe and slippers, in room iPod docking
station. Guests will have access at no extra cost to
Privilege Services.
Bedding: 1 king bed.

Honeymoon Junior Suite, (HJS) Exclusive and modern decoration
designed for couples on their honeymoon. Honeymoon terrace
with Jacuzzi for 2 people, LCD 32" TV with international
channels, minibar (restocked daily with free water, soft
drinks and beer), room service, premium bar, alarm clock
with MP3 and iPod connection, iron and ironing board,
bathrobe and slippers, air Conditioning with climate
control, telephone, free safe box, umbrella, 110v and 220v
voltage (1 European standard plug). Bathroom: Shower, hair
dryer and magnifying mirror and VIP amenities. Guests will
have access at no extra cost to Privilege Services.
Bedding: 1 king bed.

Privilege A La Carte:
Prior to arrival, Privilege guests may submit their
personalized requests to Privilege Guest Services at
http://www.oceanhotels.net/en/privilege/privilege-a-la-carte.php.
Nine a la carte service selections will be available
including:

-Room location (high or ground floor, for example) in
accordance with room type reserved.
-Advance reservations at a la carte specialty restaurants
on evenings of choice
-Menu choices for in-room breakfast service the day after
arrival at the resort
-Mini bar beverages and snacks selections
-Preferred in-room welcome amenity (fruit basket or cold
cuts, for example)
-Preferred pillow type (goose feather, firm, soft,
orthopedic)
-VIK (Very Important Kid) age-appropriate preferences
-Advance reservations for spa treatments and services
-Daily newspaper preference

Privilege Services:
Clients staying in a Romance Suite, Honeymoon Junior Suite
or Honeymoon Maya Deluxe have free access to Privilege
Services. With Privilege, guests also enjoy a host of
services and amenities, including:

-Premium rooms with preferential location and private
balcony terrace
-Free internet unlimited connectivity throughout the resorts
-Privilege welcome gift
-Welcome bottle of wine or selection by the chef
-Beds with top-grade linens and pillow-top
-Pillow menu
-Daily turndown service
-Bathrobes and slippers
-LCD TV with international channels
-DVD player and selection of films (available upon request)
-Alarm clock with iPod docking station
-Coffee maker
-Iron and ironing board
-Butler service
-Minibar, restocked daily with soft drinks, water, beer and
liquor
-Premium top-shelf liquor service in the bars and restaurants
-Privilege beach towels
-Privilege lounge with concierge services, computers, free
wi-fi, library
-Privilege lounge hors d'oeuvres and snack service
-Personalized check-in and check-out services
-Concierge services for spa, travel and other personal
experiences
-Exclusive Privilege Beach with Balinese sun beds and
waiter service
-10% discount on services at Despacio Spa Centre and DiveIt!
-Privilege restaurant services are complete with preferential
reservations in all a la carte restaurants
-A la carte room service at no extra charge 24hrs
-Privilege breakfast in bed, as part of room service
-Daily a la carte Privilege breakfast in the private
Privilege lounge
-One exclusive dinner per stay (advance reservation
required)

All accommodations include: coffee/tea maker, table, desk, turndown
service, hairdryer, wake-up calls, housekeeping, iron, ironing board,
maid service, mini-bar, movies (in accommodation), non-smoking
accommodations, radio, room service, air conditioning, safe, alarm
clock, smoke detector, balcony or terrace, sprinkler system, blackout
drapes and television (remote controlled).

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Lobby Bar, Serving a variety of cocktails, coffee. Live music and
free WiFi service.

General Opening Hours: 10:00am to 1:00am

Swim Up Bar, Located at the swimming pool with Jacuzzi beds and
ambiance music.

General Opening Hours: 10:00am to 5:00pm

Mike's Coffee, Coffee shop serving cappuccinos, a variety of
teas, cakes and cookies.

El Charro, A la carte Mexican open for buffet lunch and a la
carte dinner.

General Opening Hours: 11:30am to 10:00pm

Dress Code: Casual.

La Dolce Vita, Beachside Italian a la carte dinner restaurant,
shoes and pants required.

General Opening Hours: 6:00pm to 10:00pm

Dress Code: Casual Elegant.

La Hacienda, Display of our Chef's International Cuisine open for
breakfast, lunch and dinner, shoes required.

General Opening Hours: 7:00am to 10:00pm

Dress Code: Casual.

Yokoso, Serving Japanese cuisine. A la carte dinner with
Tapenyaki tables and sushi bar. Shoes and pants required.

Dinner Hours: 6:00pm to 10:00pm

Dress Code: Casual Elegant.

Please Note:
-Dress code required for dinner. Men are required to wear
long pants at the main buffet and all a la carte
restaurants, shoes or dress sandals.
-Operational hours are subject to change.

Add-On Package (Honeymoon Package 2017)


HONEYMOON PACKAGE 2017

Booking Dates: 03/07/2017 - 12/23/2017
Travel Dates: 03/07/2017 - 12/23/2017

Package Inclusions:
-Upgrade subject to availability upon check-in
-One free continental breakfast room service the first
morning of their stay
-One candle light dinner for two including one free bottle of
wine or sparkling wine
-Special daily turndown service
-A 10% discount at Despancio by Eta Spa Services
-Late check out on departure date (subject to availability)

Please Note:
-Proof of marriage will be requested upon check-in
-Reservation required with Guest Services for the special
breakfast and romantic dinner.
-Upgrade to Privilege room excludes Privilege services

Package inclusions are subject to change.

Bonus Features



Bonus Features:


-Free internet access in the lobby (WiFi)
-Watersports (non-motorized)
-Welcome drink
-Bottled water
-Chaise lounges
-Use of tennis courts
-Daily newspaper
-Morning coffee
-Towels
-Use of fitness center
-Daily activities

Miscellaneous Information



Spring Break
-The hotel does not accept spring breakers.
-For travel beginning on or after 02/01/18 and through the
night of 04/30/18, no customers 23 years or younger are
allowed unless there is at least one adult over 30 years
old in the same room.
-Student or spring breaker groups or FIT bookings with 16 to
23 year olds are not allowed even when accompanied by
adults over 30 years old.

Cancellation Fees


2017
12/24/16-12/23/17, within 2 days, 2-night penalty.

2018
12/24/17-04/30/18, within 10 days, 3-night penalty.
05/01/18-12/23/18, within 7 days, 2-night penalty.