Toll Free: 800.615.3389

Playacar Palace

Rating:
Features: Scuba, Luxury, Weddings, Honeymoons, Spa
DAI Inside Scoop: We love that this is a smaller resort. 200 of 208 rooms are superior deluxe with jacuzzi! All rooms have an ocean view.

The dining was GREAT. We loved the pool side food stations during the day. Around noon the made a different Mexican specialty daily, tacos, paella and ALWAYS with fantastic fresh guacamole.

Senor Frogs is located next door... fun! We were concerned that might be noisy at night, it was never even an issue. The ferry terminal is next to that... then there is all the shopping and night life on 5th Ave. A great location.

This resort is located only 45 minutes from Cancun airport. Golf packages are available including transportation to the course.

Hotel Information


Playacar Palace
Bahia del Espiritu Santo S/N, Centro
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to downtown Cancun, 70 minutes.
Distance from hotel to Cancun International Airport (CUN), 45 minutes.

With one of the best locations in the Playacar development, just a few
steps from the quaint town of Playa del Carmen.

An ideal spot for people who love natural adventure and the peacefulness
offered by the Caribbean. Playacar Palace offers excellent service and
some of the best personal attention.

Hotel Amenities


ATM Babysitting Services ($)
Bar (swim-up) Beach
Beauty Salon Bell Services ($)
Billiards Car Rental ($)
Concierge Currency Exchange
Dry Cleaning Fitness Center
Games (available) Gift Shop
Laundry Facilities (on site) ($) Laundry Service
Medical Services (24 hour) ($) Meeting Facilities
Multilingual Staff Pool (swimming)
Restaurants (3) Spa Services ($)
Tennis Travel Agency ($)
Wheelchairs (on request)

Children's Club
Ages 4-12

Internet Access (wireless)
Wireless Internet service is offered in both public areas and
guestrooms at no cost for guests using their laptops.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 17 years old.

Maximum Occupancy:

2018
Deluxe Resort View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Partial Ocean View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Ocean View* - 4 adults or 2 adults with 2 children.
Concierge Level - 2 adults.
Honeymoon Suite - 2 adults.
Sand Suite* - 4 adults or 2 adults with 2 children.
Governor Suite - 2 adults.

*A 5th body in the room will be allowed to stay in the same
room with 4 guests if it is an infant (ages 0 to 3 years).
Please contact the help desk to confirm infant over the
maximum occupancy of 4 guests.

2019
Deluxe Resort View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Partial Ocean View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Ocean View* - 4 adults or 2 adults with 2 children.
Concierge Level - 2 adults.
Honeymoon Suite - 2 adults.
Walk Out Suite* - 4 adults or 2 adults with 2 children.
Governor Suite - 2 adults.
Two Bedroom Presidential Suite - 6 adults or 4 adults with 2 children.n9

*A 5th body in the room will be allowed to stay in the same
room with 4 guests if it is an infant (ages 0 to 3 years).
Please contact the help desk to confirm infant over the
maximum occupancy of 4 guests.

Deluxe Resort View Room, (RVR) Whirlpool tub; Private bath with shower;
Balcony with two chairs and a table; Welcome bottle of wine; Seating
area; Liquor dispenser contains premium, upgraded brands of liquor;
Daily refreshed minibar contains sodas, bottled water, juices, domestic
& imported beers; Coffee maker; Bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Iron/ironing board; Digital
safe (laptop size); Individually controlled air conditioning; Direct
dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room
service & turndown service; Non smoking room; Wireless internet; The
views are limited and could be partially obstructed; This category is
not open to groups.
Bedding: 1 king bed or 2 double beds.

Superior Deluxe Partial Ocean View, (SXO) Double whirlpool tub;
Private bath with shower; Some rooms have balconies with two chairs
and a table and others have French Style balcony; Welcome bottle of
wine; Seating area; Liquor dispenser contains premium, upgraded brands
of liquor; Daily refreshed minibar contains sodas, bottled water,
juices, domestic & imported beers; Coffee maker; Bath amenities;
Bathrobes & slippers; Professional hair dryer and straightener;
Iron/ironing board; Digital safe (laptop size); Individually
controlled air conditioning; Direct dial telephone; Smart TV; Alarm
clock/radio/iPod dock; 24 hour room service & turndown service; Non
smoking room; Wireless internet. 2 rooms for the physically challenged
(not guaranteed & subject to availability).
Bedding: 1 king bed or 2 double beds.

Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private bath
with shower; Some rooms have balconies and some rooms have terraces;
Welcome bottle of wine; Seating area; Liquor dispenser contains premium,
upgraded brands of liquor; Daily refreshed minibar contains sodas,
bottled water, juices, domestic & imported beers; Coffee maker; Bath
amenities; Bathrobes & slippers; Professional hair dryer and
straightener; Iron/ironing board; Digital safe (laptop size);
Individually controlled air conditioning; Direct dial telephone; Smart
TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown
service; Non smoking room; Wireless internet.
Bedding: 1 king bed or 2 double beds.
View: Ocean.

Concierge, (CON) Double whirlpool tub; Private bath with shower;
Balcony with two chairs and a table; Welcome bottle of wine; Seating
area; Liquor dispenser contains premium, upgraded brands of liquor;
Daily refreshed minibar contains sodas, bottled water, juices,
domestic & imported beers; In room snacks include chips & peanuts;
Coffee maker; Luxury bath amenities; Bathrobes & slippers; Professional
hair dryer and straightener; Steam iron; Digital safe (laptop size);
Individually controlled air conditioning; Direct dial telephone with
exclusive Concierge phone service; Apple TV with special apps; Alarm
clock/radio/iPod dock; 24 hour room service from select restaurants
to create a "Special Menu"; Non smoking room; Wireless internet; DVD
and CD player; Aromatherapy menu; Two 25 minute massages at the
Beach/Spa/Treatment rooms (location varies per resort); Nightly petit
fours; Nightly turndown service; Pillow menu; Private check-in &
out/Late check-out & early check-in (subject to availability);
Exclusive Beach Bag (one per room/per stay). The Concierge Level room
requires a 3 night minimum stay.
Bedding: 1 king bed.

Honeymoon Suite, (HST) Double whirlpool tub; Private bath with shower;
Balcony with two chairs and a table and two sunbeds; Welcome bottle
of wine; Seating area; Liquor dispenser contains premium, upgraded
brands of liquor; Daily refreshed minibar contains sodas, bottled
water, juices, domestic & imported beers; In room snacks include
chips & peanuts; Coffee maker; Luxury bath amenities; Bathrobes &
slippers; Bathroom scale; Professional hair dryer and straightener;
Steam iron; Digital safe (laptop size); Individually controlled air
conditioning; Direct dial telephone; Apple TV with special apps;
Alarm clock/radio/iPod dock; 24 hour room service & turndown
service; Non smoking room; Wireless internet. DVD and CD player.
Bedding: 1 king bed.
View: Oceanfront.

12/24/2017 - 12/23/2018
Sand Suite, (SAN) Double whirlpool tub; Private bath with shower;
Direct access from your ocean front room to the beach;
Welcome bottle of wine; Seating area; Liquor dispenser
contains premium, upgraded brands of liquor; Daily refreshed
minibar contains sodas, bottled water, juices, domestic &
imported beers; In room snacks include chips & peanuts;
Coffee maker; Luxury bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Steam iron;
Digital safe (laptop size); Individually controlled air
conditioning; Direct dial telephone; Apple TV with special
apps; Alarm clock/radio/iPod dock; 24 hour room service
from select restaurants to create a "Special Menu"; Non
smoking room; Wireless internet; DVD and CD player;
Aromatherapy menu; Pillow menu; Private check-in & out/Late
check-out & early check-in (subject to availability);
Exclusive Beach Bag (one per room/per stay); Nightly
turndown service.
Bedding: 1 king bed or 2 double beds.
View: Oceanfront.

12/24/2018 - 12/23/2019
Walk Out Suite, Eliminate the walk from your room to the beach with the
Walk Out Suite. Savor the balmy Caribbean breeze from the oceanfront
bench outside your suite, or work on your tan whenever you want with
access to the beach solarium. In addition to the standard amenities,
guests staying in these rooms will also enjoy the following upgraded
amenities: Apple TV with WiFi connection and special apps including
iTunes, Netflix, and more (Apps on Apple TV may require guest
subscription); Aromatherapy & pillow menu; Snacks; Exclusive beach bag;
Early check-in & late check-out (upon request & subject to availability).

Governor Suite, (GVS) Double whirlpool tub; Private bath with shower;
Balcony with two chairs and a table; Welcome bottle of wine; Living room;
Liquor dispenser contains premium, upgraded brands of liquor; Daily
refreshed minibar contains sodas, bottled water, juices, domestic &
imported beers; In room snacks include chips & peanuts; Coffee maker;
Luxury bath amenities; Bathroom scale; Professional hair dryer and
straightener; Steam iron; Digital safe (laptop size); Individually
controlled air conditioning; Direct dial telephone; Apple TV with
special apps; Alarm clock/radio/iPod dock; 24 hour room service &
turndown service; Non smoking room; Wireless internet.
Bedding: 1 king bed.
View: Ocean.

12/24/2018 - 12/23/2019
Two Bedroom Presidential Suite, (Z2P) Experience the utmost in luxury in
this elegant Two Bedroom suite. Guests can take in glistening views of
the Caribbean from the private terrace and enjoy a relaxing soak in the
in-room double whirlpool tub. Order anything you desire from 24 hour
room service, including special menu items from the restaurants' gourmet
options. The sleek dining and bar area is fully stocked with premium top
shelf liquor, domestic and imported beers, and an assortment of
beverages. Customize your comfort by making personal selections from the
pillow and aromatherapy menus.

Concierge Level Room Category Inclusions
-Rooms with best views and locations
-King beds guaranteed
-Special room service menu (select restaurant menu)
-Two 25 minute massages on the Beach/Spa (location varies
per resort)
-Nightly turn down service guaranteed
-Nightly petit fours
-Expresso/American coffee machine
-Luxury bath amenities
-DVD player/CD player
-iPod dock/radio/alarm clock
-Pillow menu
-Aromatherapy
-Professional blow dryer
-Exclusive concierge phone service
-Upgrade brand of liquors in room dispenser
-Private beach lounge chair area with waiter service
-Exclusive beach bag
-Private check in and out. Late check out and early check
in subject to availability.

All accommodations include: television (satellite), air conditioning,
alarm clock, bath amenities, bathrobe, coffee maker, crib (on request),
hairdryer, internet access (wireless), iron, ironing board, liquor
dispenser, mini-bar, purified water, rollaway bed (on request), safe
deposit box, slippers and turndown service.

Miscellaneous Amenities
Flat Iron

Telephone
Unlimited long distance phone calls to Mexico, Continental US and Canada.

Mini-bar
Includes bottled water, soda, juices and domestic beer

Miscellaneous Amenities
Wine upon arrival

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Cielo Bar, lobby bar.

Luna Lounge, Lounge bar.

Cafe Del Mar, Breakfast International Buffet, lunch Mexican
buffet and dinner Mexican la carte & buffet

Cuisine: International, Mexican.

Momonahana, For lovers of Asian cuisine, Mo-Mo-No-Ha-Na serves
dinner in a central lobby location.

Cuisine: Oriental.

Dress Code: Casual.

Terrazza, open for dinner, a la carte.

Cuisine: Italian.

Aquabar, Pool snack bar.

Add-On Package (Honeymoon, Vow Renewal Or Anniversary 2018-2019)


HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2018-2019

Booking Dates: 05/08/2017 - 12/23/2018
04/25/2018 - 12/23/2019
Travel Dates: 12/24/2017 - 12/23/2018
12/24/2018 - 12/23/2019

Package Inclusions:
-A complimentary bottle of sparkling wine
-Mini cake
-Honeymoon dinner at select restaurants
-Two t-shirts
-Breakfast in bed (upon request)
-Guaranteed turndown service
-Honeymooner's desk
-Late check out until 6:00pm (Upon request and subject to
availability).

Package Minimum Stay: 3 nights

Package inclusions are subject to change.

Miscellaneous Information



Playacar Spa & Golf Club
Playacar Spa & Golf Club is open 365 days a year from
6am until dark. Tee time reservations should be made 30
day in advance.

GOLF COURSE DATA
Number of holes 18
Par 72
Yardage 7144/6639/6239/5697
Slope ratings 148/136/134
Course ratings 76.1/73.4/72.8
Fairways 419 Bermuda Greens
Tiff Dwarf Bermuda
GOLF COURSE AMENITIES
Club House Pro Shop
Snack Bar Bag Storage
Practice Area Club Rental
Golf Carts

RESERVATIONS INFORMATION
Tee times may be reserved 30 days in advance at the
Playacar Spa & Golf Club by either fax or e-mail. Please
send all requests to :

Golf Reservations
Fax: 011 (52 998) 881-6086
E-mail: teetimes@palaceresorts.com

Guests will be required to arrange round trip
transportation to the golf course and pick up their
Golf vouchers at least 1 day prior to their tee-time
reservation at the Chaza Travel hospitality desk,
located in the lobby. Guests will not be allowed to
play without a Golf Voucher.

Tee-times must be cancelled at least 48 hours in
advance to avoid a $20.00 USD no-show fee. Fee will
be charged as an incidental charge to the guest's
hotel bill.

Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one of the most
beautiful places in the Mexican Caribbean. Tourism has been instrumental
in driving the economic and social development of the region. In an
effort to continue to preserve, conserve and beautify the destination,
the Municipality of Solidaridad has implemented a small environmental
levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican
pesos per room per day. The proceeds will be deposited in an
environmental trust to fund local projects.

Cancellation Fees


2018
12/24/17-01/03/18, within 14 days, 3-night penalty.
01/04/18-12/23/18, within 3 days, 1-night penalty.

No shows will incur a 100% penalty.

2019
12/24/18-01/03/19, within 14 days, 3-night penalty.
01/04/19-12/23/19, within 3 days, 1-night penalty.

Customer Reviews


04/11/2008
Hi Tom We had a very nice time. We did like the Playacar Palace as the rooms were very nice. What we were disappointed about was there was no beach there. My daughter is staying at the Royal whi...
Read More »