Toll Free: 800.615.3389

Playacar Palace

Rating:
Features: Scuba, Luxury, Weddings, Honeymoons, Spa
DAI Inside Scoop: We love that this is a smaller resort. 200 of 208 rooms are superior deluxe with jacuzzi! All rooms have an ocean view.

The dining was GREAT. We loved the pool side food stations during the day. Around noon the made a different Mexican specialty daily, tacos, paella and ALWAYS with fantastic fresh guacamole.

Senor Frogs is located next door... fun! We were concerned that might be noisy at night, it was never even an issue. The ferry terminal is next to that... then there is all the shopping and night life on 5th Ave. A great location.

This resort is located only 45 minutes from Cancun airport. Golf packages are available including transportation to the course.

Hotel Information


Playacar Palace
Bahia del Espiritu Santo S/N, Centro
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to downtown Cancun, 70 minutes.
Distance from hotel to Cancun International Airport (CUN), 45 minutes.

With one of the best locations in the Playacar development,
just a few steps from the quaint town of Playa del Carmen.

An ideal spot for people who love natural adventure and the
peacefulness offered by the Caribbean. Playacar Palace
offers excellent service and some of the best personal
attention.

Hotel Amenities


ATM Babysitting Services ($)
Bar (swim-up) Beach
Beauty Salon Bell Services ($)
Billiards Car Rental ($)
Concierge Currency Exchange
Dry Cleaning Fitness Center
Games (available) Gift Shop
Laundry Facilities (on site) ($) Laundry Service
Medical Services (24 hour) ($) Meeting Facilities
Multilingual Staff Pool (swimming)
Restaurants (3) Spa Services ($)
Tennis Travel Agency ($)
Wheelchairs (on request)

Children's Club
Ages 4-12

Internet Access (wireless)
Wireless Internet service is offered in both public areas and
guestrooms at no cost for guests using their laptops.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 17 years old.

Maximum Occupancy:

2017
Deluxe Resort View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Partial Ocean View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Ocean View* - 4 adults or 2 adults with 2 children.
Concierge Level - 2 adults.
Honeymoon Suite - 2 adults.
Sand Suite* - 4 adults or 2 adults with 2 children.
Governor Suite - 2 adults.

*A 5th body in the room will be allowed to stay in the same
room with 4 guests if it is an infant (ages 0 to 3 years).
Please contact the help desk to confirm infant over the
maximum occupancy of 4 guests.

2018
Deluxe Resort View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Partial Ocean View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Ocean View* - 4 adults or 2 adults with 2 children.
Concierge Level - 2 adults.
Honeymoon Suite - 2 adults.
Sand Suite* - 4 adults or 2 adults with 2 children.
Governor Suite - 2 adults.

*A 5th body in the room will be allowed to stay in the same
room with 4 guests if it is an infant (ages 0 to 3 years).
Please contact the help desk to confirm infant over the
maximum occupancy of 4 guests.

Deluxe Resort View Room, (RVR) Whirlpool tub; Private bath with shower;
Balcony with two chairs and a table; Welcome bottle of wine;
Seating area; Liquor dispenser contains premium, upgraded
brands of liquor; Daily refreshed minibar contains sodas,
bottled water, juices, domestic & imported beers; Coffee
maker; Bath amenities; Bathrobes & slippers; Professional
hair dryer and straightener; Iron/ironing board; Digital
safe (laptop size); Individually controlled air conditioning;
Direct dial telephone; Smart TV; Alarm clock/radio/iPod
dock; 24 hour room service & turndown service; Non smoking
room; Wireless internet; The views are limited and could be
partially obstructed; This category is not open to groups.
Bedding: 1 king bed or 2 double beds.

Superior Deluxe Partial Ocean View, (SXO) Double whirlpool tub;
Private bath with shower; Some rooms have balconies with two
chairs and a table and others have French Style balcony;
Welcome bottle of wine; Seating area; Liquor dispenser
contains premium, upgraded brands of liquor; Daily
refreshed minibar contains sodas, bottled water, juices,
domestic & imported beers; Coffee maker; Bath amenities;
Bathrobes & slippers; Professional hair dryer and
straightener; Iron/ironing board; Digital safe (laptop size);
Individually controlled air conditioning; Direct dial
telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour
room service & turndown service; Non smoking room; Wireless
internet. 2 rooms for the physically challenged (not
guaranteed & subject to availability).
Bedding: 1 king bed or 2 double beds.

Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private
bath with shower; Some rooms have balconies and some rooms
have terraces; Welcome bottle of wine; Seating area; Liquor
dispenser contains premium, upgraded brands of liquor;
Daily refreshed minibar contains sodas, bottled water,
juices, domestic & imported beers; Coffee maker; Bath
amenities; Bathrobes & slippers; Professional hair dryer
and straightener; Iron/ironing board; Digital safe (laptop
size); Individually controlled air conditioning; Direct dial
telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour
room service & turndown service; Non smoking room; Wireless
internet.
Bedding: 1 king bed or 2 double beds.
View: Ocean.

Concierge, (CON) Double whirlpool tub; Private bath with shower;
Balcony with two chairs and a table; Welcome bottle of wine;
Seating area; Liquor dispenser contains premium, upgraded
brands of liquor; Daily refreshed minibar contains sodas,
bottled water, juices, domestic & imported beers; In room
snacks include chips & peanuts; Coffee maker; Luxury bath
amenities; Bathrobes & slippers; Professional hair dryer and
straightener; Steam iron; Digital safe (laptop size);
Individually controlled air conditioning; Direct dial
telephone with exclusive Concierge phone service; Apple TV
with special apps; Alarm clock/radio/iPod dock; 24 hour
room service from select restaurants to create a "Special
Menu"; Non smoking room; Wireless internet; DVD and CD
player; Aromatherapy menu; Two 25 minute massages at the
Beach/Spa/Treatment rooms (location varies per resort);
Nightly petit fours; Nightly turndown service; Pillow menu;
Private check-in & out/Late check-out & early check-in
(subject to availability); Exclusive Beach Bag (one per
room/per stay). The Concierge Level room requires a 3 night
minimum stay.
Bedding: 1 king bed.

Honeymoon Suite, (HST) Double whirlpool tub; Private bath with
shower; Balcony with two chairs and a table and two sunbeds;
Welcome bottle of wine; Seating area; Liquor dispenser
contains premium, upgraded brands of liquor; Daily refreshed
minibar contains sodas, bottled water, juices, domestic &
imported beers; In room snacks include chips & peanuts;
Coffee maker; Luxury bath amenities; Bathrobes & slippers;
Bathroom scale; Professional hair dryer and straightener;
Steam iron; Digital safe (laptop size); Individually
controlled air conditioning; Direct dial telephone; Apple
TV with special apps; Alarm clock/radio/iPod dock; 24 hour
room service & turndown service; Non smoking room; Wireless
internet. DVD and CD player.
Bedding: 1 king bed.
View: Oceanfront.

Sand Suite, (SAN) Double whirlpool tub; Private bath with shower;
Direct access from your ocean front room to the beach;
Welcome bottle of wine; Seating area; Liquor dispenser
contains premium, upgraded brands of liquor; Daily refreshed
minibar contains sodas, bottled water, juices, domestic &
imported beers; In room snacks include chips & peanuts;
Coffee maker; Luxury bath amenities; Bathrobes & slippers;
Professional hair dryer and straightener; Steam iron;
Digital safe (laptop size); Individually controlled air
conditioning; Direct dial telephone; Apple TV with special
apps; Alarm clock/radio/iPod dock; 24 hour room service
from select restaurants to create a "Special Menu"; Non
smoking room; Wireless internet; DVD and CD player;
Aromatherapy menu; Pillow menu; Private check-in & out/Late
check-out & early check-in (subject to availability);
Exclusive Beach Bag (one per room/per stay); Nightly
turndown service.
Bedding: 1 king bed or 2 double beds.
View: Oceanfront.
Television
Apple TV with special apps including iTunes & Netflix.

Governor Suite, (GVS) Double whirlpool tub; Private bath with
shower; Balcony with two chairs and a table; Welcome bottle
of wine; Living room; Liquor dispenser contains premium,
upgraded brands of liquor; Daily refreshed minibar contains
sodas, bottled water, juices, domestic & imported beers; In
room snacks include chips & peanuts; Coffee maker; Luxury
bath amenities; Bathroom scale; Professional hair dryer and
straightener; Steam iron; Digital safe (laptop size);
Individually controlled air conditioning; Direct dial
telephone; Apple TV with special apps; Alarm
clock/radio/iPod dock; 24 hour room service & turndown
service; Non smoking room; Wireless internet.
Bedding: 1 king bed.
View: Ocean.

Concierge Level Room Category Inclusions
-Rooms with best views and locations
-King beds guaranteed
-Special room service menu (select restaurant menu)
-Two 25 minute massages on the Beach/Spa (location varies
per resort)
-Nightly turn down service guaranteed
-Nightly petit fours
-Expresso/American coffee machine
-Luxury bath amenities
-DVD player/CD player
-iPod dock/radio/alarm clock
-Pillow menu
-Aromatherapy
-Professional blow dryer
-Exclusive concierge phone service
-Upgrade brand of liquors in room dispenser
-Private beach lounge chair area with waiter service
-Exclusive beach bag
-Private check in and out. Late check out and early check
in subject to availability.

All accommodations include: television (satellite), air conditioning,
alarm clock, bath amenities, bathrobe, coffee maker, crib (on request),
hairdryer, internet access (wireless), iron, ironing board, liquor
dispenser, mini-bar, purified water, rollaway bed (on request), safe
deposit box, slippers and turndown service.

Miscellaneous Amenities
Flat Iron

Telephone
Unlimited long distance phone calls to Mexico, Continental US and Canada.

Mini-bar
Includes bottled water, soda, juices and domestic beer

Miscellaneous Amenities
Wine upon arrival

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Cielo Bar, lobby bar.

Luna Lounge, Lounge bar.

Cafe Del Mar, Breakfast International Buffet, lunch Mexican
buffet and dinner Mexican la carte & buffet

Cuisine: International, Mexican.

Momonahana, For lovers of Asian cuisine, Mo-Mo-No-Ha-Na serves
dinner in a central lobby location.

Cuisine: Oriental.

Dress Code: Casual.

Terrazza, open for dinner, a la carte.

Cuisine: Italian.

Aquabar, Pool snack bar.

Add-On Package (Honeymoon, Vow Renewal Or Anniversary 2017-2018)


HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2017-2018

Booking Dates: 05/12/2016 - 12/23/2017
05/08/2017 - 12/23/2018
Travel Dates: 12/24/2016 - 12/23/2017
12/24/2017 - 12/23/2018

Package Inclusions:
-A complimentary bottle of sparkling wine
-Mini cake
-Honeymoon dinner at select restaurants
-Two t-shirts
-Breakfast in bed (upon request)
-Guaranteed turndown service
-Honeymooner's desk
-Late check out until 6:00pm (Upon request and subject to
availability).

Package Minimum Stay: 3 nights

Please Note:
-Tee times can only be pre-reserved 90 days prior to client's
arrival at teetimes@palaceresorts.com or by fax at
011 (52 998) 881-6086. Office hours are from 9:00am-6:00pm/
telephone 011 (52 998) 881-6000 ext: 4135 or 4136.
-Rounds of golf are only transferable to adults sharing the
same room.
-Unused rounds of golf due to weather conditions or
for any other reason are non refundable
-No rain checks will be provided
-Tea times are subject to space and availability
-Golf Package cannot be sold separately.
-Children ages 13 to 17 must be booked as adults
to receive the golf package.
-Rounds of golf are based on the number of nights
booked.
-Stays that combine golf and non-golf package rates
will be allowed to book their tee times over the period
of their complete stay.

Package inclusions are subject to change.

Miscellaneous Information



Playacar Spa & Golf Club
Playacar Spa & Golf Club is open 365 days a year from
6am until dark. Tee time reservations should be made 30
day in advance.

GOLF COURSE DATA
Number of holes 18
Par 72
Yardage 7144/6639/6239/5697
Slope ratings 148/136/134
Course ratings 76.1/73.4/72.8
Fairways 419 Bermuda Greens
Tiff Dwarf Bermuda
GOLF COURSE AMENITIES
Club House Pro Shop
Snack Bar Bag Storage
Practice Area Club Rental
Golf Carts

RESERVATIONS INFORMATION
Tee times may be reserved 30 days in advance at the
Playacar Spa & Golf Club by either fax or e-mail. Please
send all requests to :

Golf Reservations
Fax: 011 (52 998) 881-6086
E-mail: teetimes@palaceresorts.com

Guests will be required to arrange round trip
transportation to the golf course and pick up their
Golf vouchers at least 1 day prior to their tee-time
reservation at the Chaza Travel hospitality desk,
located in the lobby. Guests will not be allowed to
play without a Golf Voucher.

Tee-times must be cancelled at least 48 hours in
advance to avoid a $20.00 USD no-show fee. Fee will
be charged as an incidental charge to the guest's
hotel bill.

Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors effective 09/01/17-onwards.
Hotels will collect $20 Mexican pesos per room per day on
check out. The proceeds will be deposited in an environmental
trust to fund local projects.

Cancellation Fees


2017
12/24/16-01/03/17, within 14 days, 3-night penalty.
01/04/17-04/08/17, within 3 days, 1-night penalty.
04/09/17-04/16/17, within 14 days, 3-night penalty.
04/17/17-12/23/17, within 3 days, 1-night penalty.

2018
12/24/17-01/03/18, within 14 days, 3-night penalty.
01/04/18-12/23/18, within 3 days, 1-night penalty.

No shows will incur a 100% penalty.

Customer Reviews


04/11/2008
Hi Tom We had a very nice time. We did like the Playacar Palace as the rooms were very nice. What we were disappointed about was there was no beach there. My daughter is staying at the Royal whi...
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