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Riu Palace Mexico

Rating:
DAI Inside Scoop: Elegant and confortable beachfront property near the picturesque town of Playa del Carmen. Exquisitely decorated with classic Mexican Hacienda details, it is the perfect place to get away and replenish your energies surrounded by nature.

Hotel Information


Riu Palace Mexico
Av. Xaman-Ha Mz. 3 Lote 4, Condominio Playacar
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to town, 1.8 miles (3 kms).
Distance from hotel to Cancun International Airport (CUN), 35 miles (56 kms).

Riu Palace Mexico is located in the exclusive Playacar
resort area, overlooking the turquoise waters of the Mexican
Caribbean, just 5 minutes from Playa del Carmen. Its
impressive architecture encompasses 434 deluxe guestrooms
featuring unique amenities, such as RIU's renowned minibar
and liquor dispenser. The hotel offers an exquisite
selection of a la carte restaurants and spectacular buffets,
complemented by room service and 24-hour All Inclusive
(snacks and beverages). The exchange privileges programme
allows access to all other sister properties in the RIU
Resort complex. Riu Palace is the ideal choice for a
superbly luxurious and relaxing holiday!

Hotel Amenities


Accommodations for Physically Challenged Guests
Aerobic Classes Aerobics (water)
Babysitting Services ($) Bar (swim-up)
Bars/Lounges (5) Beach
Beauty Salon ($) Bicycle Rentals
Boat Rentals ($) Breakfast Room
Car Rental Desk Catamarans
Children's Activities Children's Club
Children's Playground Church
Conference Rooms Currency Exchange
Dive Center ($) Doctor (on call) ($)
Entertainment (daily) Entertainment (nightly)
Exercise Classes Facilities for Physically Challenged Guests
Fitness Center Floors (3)
Gift Shop Golf (nearby) ($)
Gym Ice Machines
Jacuzzis (2) Juice Bar ($)
Kayaks Laundry Service ($)
Massage Services ($) Medical Services ($)
Multilingual Staff Newsstand ($)
Parking Facility Photo Studio/Lab (nearby) ($)
Ping Pong Pool (children's)
Poolside Beverage Service Poolside Grill
Poolside Meal Service Restaurants (6)
Room Service (24-hour) Rooms (434)
Safe Deposit Boxes (in room) Sauna
Snack Bar Snorkeling (equipment)
Spa ($) Steam Bath
Sundries Shop Taxi Stand ($)
Tennis Courts (lighted) Umbrellas (beach/pool)
Volleyball (beach) Watersports (motorized) ($)
Wedding Coordinator ($) Wedding Site ($)
Windsurfing

Disco (nearby)
At Riu Tequila.

Pools
-4 swimming pools with sun terraces, one with adjoining
swim-up bar

Sun Beds
-Complimentary sun loungers, towels and parasols by pool
area
-Complimentary sun loungers on beach

Internet Access (wireless)
-Free WiFi throughout the hotel including guest rooms

Activities
-Use of the gym, Jacuzzi and steam bath is restricted to
guests over 18 years old.
-Sports shoes are compulsory when using the gym.

Scuba Diving (lessons)
-One introductory scuba diving lesson in pool

Atm
-ATM available in the hotel to withdraw Mexican Pesos. No US
Dollar exchange at the hotel.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 12 years old.

Maximum Occupancy:

2017
Junior Suite - 3 adults or 2 adults and 2 children,
or 3 adults and 1 child.
Junior Suite Superior - 3 adults or 2 adults and 2 children,
or 3 adults and 1 child.
Suite - 3 adults or 2 adults and 1 child.
Suite Jacuzzi - 3 adults or 2 adults and 1 child.

2018
Junior Suite - 3 adults or 2 adults and 2 children,
or 3 adults and 1 child.
Junior Suite Handicapped - 3 adults or 2 adults and 2 children,
or 3 adults and 1 child.
Junior Suite Superior - 3 adults or 2 adults and 2 children,
or 3 adults and 1 child.
Suite - 3 adults or 2 adults and 1 child.
Suite Jacuzzi - 3 adults or 2 adults and 1 child.

Junior Suite, (JRS) Air conditioning, ceiling fan, 2 double beds
or 1 King size bed, split level living room area with sofa
or sofa-bed, direct dial phone, regularly restocked mini bar
and liquor dispenser, coffee maker, satellite flat screen TV,
electronic in-room safe (laptop size 15"), iron and ironing
board. Bathroom equipped with hydro-massage bathtub, extra
shower cabin (Rain-Shower), toilet separated by door,
double-sink, vanity mirror, hairdryer and amenities kit.
Balcony or terrace.
Number of accommodations: 20
Bedding: 1 king bed or 2 double beds.
Accommodation amenities include: living room and bathrobe.

12/24/2017 - 12/23/2018
Junior Suite Handicapped, TBA

Junior Suite Superior, Air conditioning, ceiling fan, split
level living room area with sofa or sofabed, direct dial
phone, regularly restocked minibar and liquor dispenser,
coffee maker, satellite flat screen TV, electronic in-room
safe (laptop size 15"), iron and ironing board. Bathroom
equipped with hydro-massage bathtub, extra shower cabin
(rain shower), toilet separated by door, double sink,
vanity mirror, hairdryer and amenities kit. Balcony or
terrace with courtyard view.
Number of accommodations: 15
Bedding: 1 king bed or 2 double beds.
View: Courtyard.
Accommodation amenities include: bathrobe and living room.

Suite, (STE) Air conditioning, ceiling fan, bigger living
room area with sofa, direct dial phone, daily replenished
minibar and liquor dispenser, coffee maker, satellite flat
screen TV, electronic in-room safe (laptop size 15"), iron
and ironing board. Bathroom equipped with hydro-massage
bathtub, extra shower cabin (Rain-Shower), toilet separated
by door, double sink, vanity mirror, hairdryer and amenities
kit. Balcony or terrace.
Number of accommodations: 2
Bedding: 1 king bed.
Accommodation amenities include: bathrobe and living room.

Suite Jacuzzi, Air conditioning, ceiling fan, bigger living
room area with sofa, direct dial phone, daily replenished
minibar and liquor dispenser, coffee maker, satellite flat
screen TV, electronic in-room safe (laptop size 15"), iron
and ironing board. Bathroom equipped with hydro-massage
bathtub, extra shower cabin (rain shower), toilet separated
by door, double sink, vanity mirror, hairdryer and amenities
kit. Balcony or terrace with private Jacuzzi.
Number of accommodations: 1
Bedding: 1 king bed.
Accommodation amenities include: bathrobe and living room.

Whirlpool
Whirlpool bath on upper terrace

All accommodations include: bidet, sprinkler system, ceiling fan,
television (satellite), crib (on request), turndown service, hairdryer,
iron, ironing board, liquor dispenser, maid service, mini-bar (fully
stocked), mirror (vanity), radio, rollaway bed (on request), air
conditioning, room service (24-hour), alarm clock, safe deposit box,
balcony, smoke detector, bathtub and telephone (direct dial).

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Bar Cubano, Lobby Bar.

El Palmeral, swim up and poolside bar.

Lounge 24, Bar, open 24 hours

Guacamole, beach restaurant / grill and steakhouse.

Capuchino, patisserie & ice cream parlor.

Los Mariachis, lounge bar with terrace.

Krystal, Fusion cuisine restaurant, a la carte, open for dinner.

La Bodega, Mexican restaurant with service at the table, for
dinner.

La Dolce Vita, Italian restaurant.

Miyagi, A la carte, open for dinner.

Cuisine: Japanese.

Please Note:
Reservations are no longer required for specialty
restaurants at Riu Hotels. They will operate on a first come,
first serve basis, within normal operating hours.

Add-On Package (Honeymoon Package 2017)


HONEYMOON PACKAGE 2017

Booking Dates: 07/07/2016 - 12/23/2017
Travel Dates: 12/24/2016 - 12/23/2017

Package Inclusions:
-Surprise welcome gift in their room
-Small bottle of Tequila
-King bed (subject to availability at time of check-in)
-Late check-out (subject to availability at time of departure)
-Complimentary upgrade to next available room category
(subject to availability and upon request)
-A $35.00 USD Spa credit for an Ocean Harmony massage for two
(50 minutes), per adult, per stay. This discount does not
apply with other promotions and discounts.

Specialty Package (All Inclusive Package 2017-2018)


ALL INCLUSIVE PACKAGE 2017-2018

Booking Dates: 07/17/2017 - 12/23/2018
Travel Dates: 07/17/2017 - 12/23/2018

Package Inclusions:
-Breakfast, lunch and dinner
-Snacks available 24 hours a day (after hours: Lounge 24)
-Local and international beverages available 24 hours
-Sports and activities: 2 floodlit hard surface tennis courts,
volleyball court, table tennis, gym, catamaran, kayaking,
body boarding, windsurfing and snorkeling equipment
-One introductory scuba diving lesson in the pool
-Daytime entertainment program for children age 4 to 12 at
RiuLand daily
-Daytime entertainment program for adults daily, includes
fitness programs
-Live music, shows or RIU evening program (daily)
-Complimentary access to Pacha discotheque at Riu Tequila
open 7 nights a week, drinks included

Package inclusions are subject to change.

Bonus Features




-Morning coffee
-Parking
-Towels
-Use of Fitness Center
-Daily activities
-Watersports (Non-Motorized)
-Welcome Drink
-Afternoon tea
-Bottled water
-Use of Tennis Courts
-Exchange privileges with all RIU hotels in Playa del Carmen.
-1 Gala dinner per week

Honeymooners
Travel Dates: 01/01/2017 - 12/23/2018

-Honeymooners will receive a surprise gift in their room
upon arrival.
-Marriage certificate required. Must be issued within the
past 90 days

Miscellaneous Information



Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors. Effective for travel
10/11/17 to 12/31/17, the hotels will collect $10 Mexican
pesos per room per day. From 01/01/18 onwards, hotels will
collect $20 Mexican pesos per room per day. The proceeds
will be deposited in an environmental trust to fund local
projects.

Spring Breaker Policy:
Definition of Spring Breaker/Spring Breaker Group:
-High School through College aged individuals who vacation
in traditional or FIT Groups to celebrate their Spring
Break. In North America this can be any time from late
February through mid-May.
-Any group or individual arriving on RIU Hotels & Resorts
property with the characteristics as described in the
above definition will not be admitted on property, with no
refund.
-Please be advised that Riu Hotels and Resorts will use any
and all means at their disposal to identify and cancel
suspected Spring Breaker Groups. Partners should abstain
from quoting Riu properties for FIT or traditional groups
which they suspect may be youths traveling together for
said purposes.
-Spring Breakers (either groups or individuals) are not
allowed at any RIU property at any time during the year.
-RIU Hotels & Resorts reserves the right to withhold
admission to any Spring Breaker arriving on property.

Accepted Credit Cards
-Visa
-MasterCard

Minimum Age Requirements:
-At least one person 21 years or older is required in
every room during the months of February through May.
-During the remainder of the year, at least one person 18
years or older is required in every room.
-The Hotel reserves the right of admission and may request
a guest present his/her passport or official ID as proof
of age.
-Guests can and will be removed from the property, at their
own expense, if any disturbance or complaint from other
guests or hotel staff arises.
-Parties in rooms are not permitted.
-Unruly behavior by individuals or groups is not allowed
at any property at any time during the year.

Cancellation Fees


2017
05/23/17-12/23/17, within 3 days, 1-night penalty.

No Shows:
05/23/17-12/23/17, 1-night penalty.

2018
12/24/17-04/30/18, within 3 days, 2-night penalty.
05/01/18-12/23/18, within 3 days, 1-night penalty.

No Shows:
12/24/17-04/07/18, 2-night penalty.
04/08/18-12/23/18, 1-night penalty.

Please note:
-Cancel penalties revised as of 07/26/17.

Customer Reviews


05/13/2009
Hi Tom, Sorry for the delay in responding. Just didn't want the vacation to end. We had a fabulous time in Mexico, the weather was wonderful, didn't rain a single day, daytime temps were in the lower...
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03/29/2006
Dear Bob, Had a great trip. Would have definitely liked to have stayed longer. The Hotel was very nice. My only complaint was the hair dryer in the room was broke and I asked 3 times for a new one...
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02/07/2006
Hi Katya....we're just back and had a very nice vacation with great weather. As for the resorts, here are my observations: Riu Palace Mexico: Very elegant resort, beautiful inside and out, and wel...
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