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Riu Palace Riviera Maya

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Features: Scuba, Eco-Adventures, Luxury, Weddings, Honeymoons
DAI Inside Scoop: The Ideal Playa del Carmen Resort Setting for Infinite Activities, World-Class Cuisine, and Rejuvenation

You’ll find there are endless opportunities for things to do at the all inclusive Riu Palace Riviera Maya. For your Riviera Maya Mexico vacation, you will find an incredible ranging list of entertainment and leisure activities available day and night, from the moment you arrive until the time you leave you will find limitless ways to enjoy yourself. Whether you are looking for water sports, fine dining, or a place to hold your dream Playa del Carmen wedding or important business meeting, our professional and enthusiastic staff will find their greatest satisfaction in anticipating your ever desire.

Hotel Information


Riu Palace Riviera Maya
Av. Xaman-Ha Mz 9 y 10 Lt 1, Fase II Solidaridad
77712 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to Cancun International Airport (CUN), 34 miles (55 kms).
Distance from hotel to Playa del Carmen, 1.8 miles (3 kms).

This luxurious resort, is the ultimate in pampered first-
class service. Rising along a spectacular stretch of white
sandy beach and framed by tropical palm trees, this
spectacular hotel boasts 400 elegant junior suites with
hydro-massage bathtubs and all of RIU's distinctive
amenities, such as a mini-bar and liquor dispenser. Enjoy
the exquisite selection of a la carte restaurants and bars,
along with room service, 24-hour All Inclusive (snacks and
beverages) and the exchange privileges programme with all
sister properties within the RIU Resort complex. The Riu
Palace Riviera Maya: creating unforgettable memories of
Mexican paradise.

Hotel Amenities


Bar (swim-up) Beach
Beauty Salon ($) Billiards ($)
Boutique Catamarans
Children's Playground Computer Services ($)
Golf (nearby) ($) Hairdresser
Jacuzzis Kayaks
Lobby Bar Massage Services ($)
Room Service (24-hour) Sauna
Snorkeling (equipment) Spa ($)
Table Tennis Tennis Court (lighted) ($)
Tennis Lessons ($) Volleyball
Windsurfing

Miscellaneous Amenities
-Sun Terrace
-Terrace/Solarium
-Assorted watersports nearby ($)
-Complimentary sun loungers, towels and parasols by pool
area

Facilities at Mexican Street:
-Fitness Center ($)
-Spa Services ($)
-Shops ($)
-Beauty Salon ($)
-Photo Studio & Lab ($)
-Medical Center ($)

Disco
At Riu Tequila

Internet Access (wireless)
-Free WiFi will be available in the lobby and in the guest
rooms.

Gym
-Use of the gym, Jacuzzi and sauna is restricted to guests
over 18 years old.
-Sports shoes are compulsory when using the gym.

Conference Rooms: (5)
with capacities for up to 785 persons

Scuba Diving (lessons)
-One introductory scuba diving lesson in the pool

Entertainment
-Daytime entertainment program for children ages 4 to 12
years old at RiuLand (daily)
-Daytime entertainment program for adults (daily)
-Live music, shows or RIU evening programme (daily)
-Complimentary entrance to "La Pinata" night club and
drinks (Riu Tequila, open every night)

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 11:00 am

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 12 years old.


Maximum Occupancy:

2017
Junior Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Junior Suite Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Suite - 3 adults or 2 adults and 1 child.
Suite Jacuzzi - 3 adults or 2 adults and 1 child.

2018
Junior Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Junior Suite Connecting* - 6 adults or 6 adults and 2 children
or 4 adults and 4 children.
Junior Suite Handicapped - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Junior Suite Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Suite - 3 adults or 2 adults and 1 child.
Suite Jacuzzi - 3 adults or 2 adults and 1 child.

*A minimum of 2 adults are required in this category.

Junior Suite, (JRS) Air conditioning, ceiling fan, 2 double beds
or 1 king size bed, split-level living room area with sofa
or sofa-bed, direct dial phone, regularly replenished mini-
bar and liquor dispenser, coffee maker, satellite flat-
screen TV, electronic in-room safe (laptop size 15), iron
and ironing board. Bathroom equipped with hydro-massage
bathtub and shower, double-sink, vanity mirror, hairdryer
and amenities kit. Balcony or terrace.
Number of accommodations: 20
Bedding: 1 king bed or 2 double beds.
View: Garden.
Accommodation amenities include: connecting rooms (available on
request).

12/24/2017 - 12/23/2018
Junior Suite Connecting, This is 2 connecting Junior Suites.
Please see the Junior Suite description.

12/24/2017 - 12/23/2018
Junior Suite Handicapped(*), TBA

Junior Suite Superior, Air conditioning, ceiling fan,
split-level living room area with sofa or sofabed, direct
dial phone, regularly replenished minibar and liquor
dispenser, coffee maker, satellite flat-screen TV,
electronic in-room safe (laptop size 15"), iron and ironing
board. Bathroom equipped with hydro-massage bathtub and
shower, double-sink, vanity mirror, hairdryer and amenities
kit. Balcony or terrace with courtyard view.
Number of accommodations: 20
Bedding: 1 king bed or 2 double beds.
View: Courtyard.
Accommodation amenities include: connecting rooms (available on
request).

Suite, (STE) Air conditioning, ceiling fan, split-level living
room area with sofa, direct dial phone, regularly
replenished minibar and liquor dispenser, coffee maker,
satellite flat-screen TV, electronic in-room safe (laptop
size 15"), iron and ironing board, walk-in closet and
in-room whirlpool bathtub. Bathroom equipped with extra
shower cabin, bidet, double-sink, vanity mirror, hairdryer
and amenities kit. Balcony or terrace.
Bedding: 1 king bed.
View: Courtyard or Ocean.
Accommodation amenities include: shower (separate), sitting area, sofa
and closet (walk in).

Suite Jacuzzi, Air conditioning, ceiling fan, split-level
living room area with sofa, direct dial phone, regularly
replenished minibar and liquor dispenser, coffee maker,
satellite flat-screen TV, electronic in-room safe (laptop
size 15"), iron and ironing board, walk-in closet and
in-room whirlpool bathtub. Bathroom equipped with extra
shower cabin, bidet, double-sink, vanity mirror, hairdryer
and amenities kit. Balcony or terrace with private Jacuzzi.
Number of accommodations: 3
Bedding: 1 king bed.
View: Garden.
Accommodation amenities include: sitting area and sofa.

(*) Denotes on request basis only, no allotment given.

All accommodations include: alarm clock radio, room service (24-hour),
ceiling fan, mini-bar, 110 volt outlets, safe (in accommodation),
balcony or terrace, television (satellite), hairdryer, mirror (vanity),
air conditioning, sinks (double), bathtub (hydro massage), turndown
service, liquor dispenser and telephone.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Daiquiri, Poolside bar with swim-up bar.

La Habana, Lobby bar.

La Plaza Bar

Lirico, Lounge bar with terrace.

Pool Bar, Pool area beverage service.

Sports Bar

Agave, Open for dinner.

Cuisine: Mexican.

Botafogo, Open for dinner.

Cuisine: Brazilian.

Chilis, Open for lunch with snacks and is open as a grill
steakhouse for dinner.. Note: dress code for dinner: gentlemen are
required to wear long trousers and shirts with sleeves.

Don Manolo, with non-smoking area and terrace, offering buffet
style dining and show cooking stations. Theme dinners served three times
a week.

Krystal, Fusion cuisine restaurant. A la carte. Open for dinner.

Yashima, Open for dinner.

Cuisine: Japanese.

Dress Code:
-Formal dress is required for dinner.
-Main restaurant: No sleeveless t-shirts for gentlemen.
-Theme restaurants: No sleeveless t-shirts for gentlemen.
Gentlemen must wear long trousers.

Please Note:
Reservations are no longer required for specialty
restaurants at Riu Hotels. They will operate on a first come,
first serve basis, within normal operating hours.

Add-On Package (Honeymoon Package 2017)


HONEYMOON PACKAGE 2017

Booking Dates: 07/07/2016 - 12/23/2017
Travel Dates: 12/24/2016 - 12/23/2017

Package Inclusions:
-Surprise welcome gift in their room
-King bed (subject to availability at time of check-in)
-Late check-out (subject to availability at time of departure)
-Complimentary upgrade to next available room category
(subject to availability and upon request)
-A $35.00 USD Spa credit for an Ocean Harmony massage for two
(50 minutes), per adult, per stay. This discount does not
apply with other promotions and discounts.
-Small bottle of Tequila

Package inclusions are subject to change.

Bonus Features




-Exchange privilege with all RIU hotels in Playa del Carmen.


Honeymooners
Travel Dates: 01/01/2017 - 12/23/2018

-Honeymooners will receive a surprise gift in their room
upon arrival.
-Marriage certificate required. Must be issued within the
past 90 days

Miscellaneous Information



General
-At least 1 person 21 years or over in every room during the
months of March and April
-The remainder of the year, at least 1 person must be 18
years old or over in every room
-No student groups under 21 or "Spring breakers" accepted
all year round.

Minimum Age Requirements:
-At least one person 21 years or older is required in
every room during the months of February through May.
-During the remainder of the year, at least one person 18
years or older is required in every room.
-The Hotel reserves the right of admission and may request
a guest present his/her passport or official ID as proof
of age.
-Guests can and will be removed from the property, at their
own expense, if any disturbance or complaint from other
guests or hotel staff arises.
-Parties in rooms are not permitted.
-Unruly behavior by individuals or groups is not allowed
at any property at any time during the year.

Spring Breaker Policy:
Definition of Spring Breaker/Spring Breaker Group:
-High School through College aged individuals who vacation
in traditional or FIT Groups to celebrate their Spring
Break. In North America this can be any time from late
February through mid-May.
-Any group or individual arriving on RIU Hotels & Resorts
property with the characteristics as described in the
above definition will not be admitted on property, with no
refund.
-Please be advised that Riu Hotels and Resorts will use any
and all means at their disposal to identify and cancel
suspected Spring Breaker Groups. Partners should abstain
from quoting Riu properties for FIT or traditional groups
which they suspect may be youths traveling together for
said purposes.
-Spring Breakers (either groups or individuals) are not
allowed at any RIU property at any time during the year.
-RIU Hotels & Resorts reserves the right to withhold
admission to any Spring Breaker arriving on property.

Cancellation Fees


2017
12/24/16-04/30/17, within 3 days, 2-night penalty.
05/01/17-12/23/17, within 3 days, 1-night penalty.

2018
12/24/17-04/30/18, within 3 days, 2-night penalty.
05/01/18-12/23/18, within 3 days, 1-night penalty.

Customer Reviews


12/26/2006
Hi Katya, Overall I was very happy with the Riu Palace Riviera Maya. The buildings and grounds were beautiful and clean. I thought the restaurants and buffetts were very good. We tried the Japanes...
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06/20/2006
Bob, the Riu Palace Riviera Maya was fantastic! The service was excellent, and the accomodations superb. We have absolutely no complaints, except to suggest that the resort invest in umbrellas on the ...
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05/25/2006
Rebecca, I just wanted to let you know that we were extremely impressed with everything. To start off, the level of service and promptness in all of your actions really was appreciated. We thank you...
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