Hotel Information
Riu Playacar
Av. Xaman-Ha, Mz. 6, Lote 6, Condominio Playacar
77710 Playa del Carmen, Quintana Roo, Mexico
Distance from hotel to Playa del Carmen, 3 kms (2 miles).
Distance from hotel to Cancun International Airport (CUN), 35 miles (56 kms).
The Riu Playacar is a charming and colorful Caribbean style resort,
located opposite a lovely white sandy beach surrounded by lush tropical
gardens, just 5 minutes from Playa del Carmen. This property features
386 spacious guestrooms with a full range of amenities including a mini-
bar and liquor dispenser. The guests enjoy a full range of sports and
entertainment activities, such as RIU's famous theme shows, not to
mention the superb international buffet and superb restaurants, as well
as the assortment of facilities available at the sister properties
within the RIU Resort complex. With its relaxing atmosphere, Riu
Playacar is a perfect holiday choice for families, singles or couples.
Hotel Amenities
Accommodations for Physically Challenged Guests
Aerobics Aerobics (aqua)
Babysitting Services ($) Bar (swim-up)
Bars/Lounges (3) Beach
Beauty Salon ($) Bicycle Tours (nearby) ($)
Billiards Boat Rentals ($)
Breakfast Room Car Rental Desk
Children's Activities Children's Playground
Currency Exchange ($) Disco (nearby)
Dive Center ($) Doctor (on call) ($)
Entertainment Exercise Classes
Facilities for Physically Challenged Guests
Fitness Center Floors (3)
Game Room (nearby) Gift Shop ($)
Golf (nearby) ($) Gym
Ice Machines Jacuzzi (outdoor)
Juice Bar ($) Laundry Service ($)
Medical Services ($) Multilingual Staff
Newsstand ($) Parking Facility
Ping Pong Pool (children's)
Pools (outdoor) (2) Poolside Beverage Service
Poolside Grill Poolside Meal Service
Restaurants (3) Rooms (396)
Safe Deposit Boxes (in room) Sauna
Snack Bar Spa ($)
Sun Beds Sundries Shop ($)
Table Tennis Taxi Stand ($)
Tennis Umbrellas (beach/pool)
Volleyball (beach) Watersports (motorized) ($)
Watersports (non-motorized) Wedding Coordinator ($)
Wedding Site ($)
Atm
-ATM available in the hotel to withdraw Mexican Pesos only. No US Dollar
exchange at the hotel.
Internet Access (wireless)
-WiFi is available in the common areas of the hotel (24 hours a day)
free of charge.
-WiFi is available in the guest rooms for a fee ($).
Entertainment
Entertainment:
-Daytime entertainment programme for children ages 4 to 7 and ages 8 to
12 at RiuLand (daily)
-Daytime entertainment programme for adults (daily)
-Live music, shows or RIU evening programme (daily)
-Complimentary entrance to "La Piata" night club and drinks (Riu
Tequila, open every night)
Activities
-One (1) introductory scuba diving lesson in the pool
($) Denotes a fee may be charged.
Please note: Some hotel amenities listed above
may have an additional fee associated with them.
Accommodation Categories And Descriptions
Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on
request, and subject to availability.
Children Policy:
Children's age break is 12 years old.
Maximum Occupancy:
2018:
Double Room - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Connecting* - 6 adults or 4 adults and 4 children
or 6 adults and 2 child.
Double Room Handicapped - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Ocean View - 2 adults or 2 adults and 1 child.
Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
*This category requires a minimum occupancy of 4 paying adults.
2019:
Double Room - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Connecting* - 6 adults or 4 adults and 4 children
or 6 adults and 2 child.
Double Room Handicapped - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Ocean View - 2 adults or 2 adults and 1 child.
Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
*This category requires a minimum occupancy of 4 paying adults.
Double Room, Accommodation offers air conditioning, ceiling fan, 2
double beds or 1 king size bed, direct dial phone, regularly replenished
mini-bar and liquor dispenser, satellite flat-screen TV, in-room safe,
iron and ironing board. Bathroom equipped with shower, hairdryer and
amenities kit. Balcony or terrace. Free wifi service available in room.
Bedding: 1 king bed or 2 double beds.
Double Room Connecting, Accommodation offers air conditioning, ceiling
fan, 2 double beds or 1 king size bed, direct dial phone, regularly
replenished mini-bar and liquor dispenser, satellite flat-screen TV, in-
room safe, iron and ironing board. Bathroom equipped with shower, hair-
dryer and amenities kit. Balcony or terrace. Free wifi service available
in room. Connecting rooms can be either 2 rooms connected by an interior
door or 2 rooms connected through a private hallway with an exterior
door.
Double Room Handicapped(*), Accommodation offers air conditioning, ceiling
fan, 2 double beds or 1 king size bed, direct dial phone, regularly
replenished mini-bar and liquor dispenser, satellite flat-screen TV, in-
room safe, iron and ironing board. Bathroom equipped with shower, hair-
dryer and amenities kit. Balcony or terrace. Free wifi service available
in room. Handicapped rooms are wheelchair accessible and equipped with
roll-in shower and handrails.
Double Room Ocean View, Accommodation offers air conditioning, ceiling
fan, 1 king size bed, direct dial phone, regularly replenished mini-bar
and liquor dispenser, satellite flat-screen TV, in-room safe, iron and
ironing board. Bathroom equipped with shower, hairdryer and amenities
kit. Balcony with ocean view. Free wifi service available in room.
Bedding: 1 king bed.
Junior Suite, (JRS) Accommodation offers air conditioning, ceiling fan,
2 double beds or 1 king size bed, living room area with sofa-bed, direct
dial phone, regularly replenished mini-bar and liquor dispenser,
satellite flat-screen TV, in-room safe, iron and ironing board, walk-in
closet. Bathroom equipped with shower, bidet, hairdryer and amenities
kit. Balcony or terrace. Free wifi service available in room.
Number of accommodations: 2
Bedding: 2 double beds.
Accommodation amenities include: bidet.
(*) Denotes on request basis only, no allotment given.
All accommodations include: iron (on request), television (satellite),
balcony or patio, safety deposit box, sprinkler system, crib (on
request), ironing board (on request), air conditioning, bathtub, radio,
shower, telephone (direct dial), hairdryer, liquor dispenser, alarm
clock, ceiling fan, rollaway bed (on request), smoke detector and maid
service.
Mini-bar
Fully stocked and regularly restocked
Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.
Food And Beverage Outlets
Anana, Lobby Bar
La Cumbia, Lounge bar with terrace,
Las Olas, Pool and swim-up bar
Jade, Asian restaurant, a la carte for dinner.
Mexican Restaurant, A la carte
Steakhouse, A la carte
The Palms, Buffet and live cooking stations. Special evenings
with themed buffet three times a week.
Please Note:
Dress Code:
-Formal dress is required for dinner.
-Main restaurant: No sleeveless t-shirts for gentlemen.
-Theme restaurants: Long trousers. No sleeveless t-shirts for gentlemen.
Please Note:
-Reservations are no longer required for specialty restaurants at Riu
Hotels.
-They will operate on a first come, first serve basis, within normal
operating hours.
Specialty Package (All Inclusive 2018-2019)
ALL INCLUSIVE PACKAGE 2018-2019
Booking Dates: 05/18/2018 - 12/23/2019
Travel Dates: 12/24/2017 - 12/23/2019
Package Inclusions:
-Breakfast, lunch and dinner
-Unlimited reservation free dining (theme restaurants on a first come,
first serve basis, within customary operating hours)
-Snacks available 24 hours a day (after hours: Anana lobby
bar)
-Local and international beverages available 24 hours
-Regularly restocked minibar and liquor dispenser
-Access to all bars at Riu Yucatan and Riu Tequila
-Sports and activities: Beach volleyball court, table tennis, gym,
catamaran, kayaking, bodyboarding and snorkeling equipment
-One introductory scuba diving lesson in the pool
-Daytime entertainment program for adults (daily) includes fitness
programs
-Daytime entertainment program for children age 4 to 12 at RiuLand (daily)
-Live music, shows or RIU evening program (daily)
-Complimentary access to Pacha discotheque at Riu Tequila (open 7 nights
a week), drinks included
Package inclusions are subject to change.
Bonus Features
-Bottled water
-Afternoon tea
-Daily activities
-Morning coffee
-Welcome Drink
-Towels
-Use of Fitness Center
-Watersports (Non-Motorized)
-Parking
Honeymoon Bonus
Travel Dates: 12/24/2017 - 12/23/2019
-Honeymooners will receive a surprise gift in their room upon arrival.
-Marriage certificate required (Emission date of less than 90 days).
Miscellaneous Information
Spring Breaker Policy:
Definition of Spring Breaker/Spring Breaker Group:
-High School through College aged individuals who vacation in traditional
or FIT Groups to celebrate their Spring Break. In North America this can
be any time from late February through mid-May.
-Any group or individual arriving on RIU Hotels & Resorts property with
the characteristics as described in the above definition will not be
admitted on property, with no refund.
-Please be advised that Riu Hotels and Resorts will use any and all
means at their disposal to identify and cancel suspected Spring Breaker
Groups. Partners should abstain from quoting Riu properties for FIT or
traditional groups which they suspect may be youths traveling together
for said purposes.
-Spring Breakers (either groups or individuals) are not allowed at any
RIU property at any time during the year.
-RIU Hotels & Resorts reserves the right to withhold admission to any
Spring Breaker arriving on property.
Accepted Credit Cards:
-Visa
-MasterCard
Environmental Levy:
The Municipalidad of Solidaridad in the Rivera Maya is one of the most
beautiful places in the Mexican Caribbean. Tourism has been instrumental
in driving the economic and social development of the region. In an
effort to continue to preserve, conserve and beautify the destination,
the Municipality of Solidaridad has implemented a small environmental
levy on visitors. Effective for travel 01/01/18 onwards, hotels will
collect 20 Mexican pesos per room per day. The proceeds will be
deposited in an environmental trust to fund local projects.
Exchange Privileges:
-This hotel has exchange privileges with Riu Yucatan and Riu Tequila
Minimum Age Requirements:
-At least one person 21 years or older is required in every room during
the months of February through May.
-During the remainder of the year, at least one person 18 years or older
is required in every room.
-The Hotel reserves the right of admission and may request a guest
present his/her passport or official ID as proof of age.
-Guests can and will be removed from the property, at their own expense,
if any disturbance or complaint from other guests or hotel staff arises.
-Parties in rooms are not permitted.
-Unruly behavior by individuals or groups is not allowed at any property
at any time during the year.
Local Attractions
Tourist Attractions Nearby:
-Downtown Playa del Carmen
-Downtown Playacar
-Xel-Ha
-Cancun city
-Xcaret
Cancellation Fees
2018:
12/24/17-04/30/18, within 3 days, 2-night penalty.
05/01/18-12/23/18, within 3 days, 1-night penalty.
No Shows:
12/24/17-04/07/18, 2-night penalty.
04/08/18-12/23/18, 1-night penalty.
2019:
12/24/18-04/30/19, within 3 days, 2-night penalty.
05/01/19-12/23/19, within 3 days, 1-night penalty.
No Shows:
12/24/18-04/07/19, 2-night penalty.
04/08/19-12/23/19, 1-night penalty.
