Hotel Information
Riu Playacar
Av. Xaman-Ha, Mz. 6, Lote 6, Condominio Playacar
77710 Playa del Carmen, Quintana Roo, Mexico
Distance from hotel to Playa del Carmen, 3 kms (2 miles).
Distance from hotel to Cancun International Airport (CUN), 35 miles (56 kms).
The Riu Playacar is a charming and colorful Caribbean style
resort, located opposite a lovely white sandy beach
surrounded by lush tropical gardens, just 5 minutes from
Playa del Carmen. This property features 386 spacious
guestrooms with a full range of amenities including a
minibar and liquor dispenser. The guests enjoy a full range
of sports and entertainment activities, such as RIU's famous
theme shows, not to mention the superb international buffet
and superb restaurants, as well as the assortment of
facilities available at the sister properties within the RIU
Resort complex. With its relaxing atmosphere, Riu Playacar
is a perfect holiday choice for families, singles or couples.
Hotel Amenities
Accommodations for Physically Challenged Guests
Aerobics Aerobics (aqua)
Babysitting Services ($) Bar (swim-up)
Bars/Lounges (3) Beach
Beauty Salon ($) Bicycle Tours (nearby) ($)
Billiards Boat Rentals ($)
Breakfast Room Car Rental Desk
Children's Activities Children's Playground
Currency Exchange ($) Disco (nearby)
Dive Center ($) Doctor (on call) ($)
Entertainment Exercise Classes
Facilities for Physically Challenged Guests
Fitness Center Floors (3)
Game Room (nearby) Gift Shop ($)
Golf (nearby) ($) Gym
Ice Machines Jacuzzi (outdoor)
Juice Bar ($) Laundry Service ($)
Medical Services ($) Multilingual Staff
Newsstand ($) Parking Facility
Ping Pong Pool (children's)
Pools (outdoor) (2) Poolside Beverage Service
Poolside Grill Poolside Meal Service
Restaurants (3) Rooms (396)
Safe Deposit Boxes (in room) Sauna
Snack Bar Spa ($)
Sun Beds Sundries Shop ($)
Table Tennis Taxi Stand ($)
Tennis Umbrellas (beach/pool)
Volleyball (beach) Watersports (motorized) ($)
Watersports (non-motorized) Wedding Coordinator ($)
Wedding Site ($)
Atm
-ATM available in the hotel to withdraw Mexican Pesos only.
No US Dollar exchange at the hotel.
Internet Access (wireless)
-WiFi is available in the common areas of the hotel (24
hours a day) free of charge.
-WiFi is available in the guest rooms for a fee ($).
Entertainment
Entertainment:
-Daytime entertainment programme for children ages 4 to 7
and ages 8 to 12 at RiuLand (daily)
-Daytime entertainment programme for adults (daily)
-Live music, shows or RIU evening programme (daily)
-Complimentary entrance to "La Piata" night club and drinks
(Riu Tequila, open every night)
Activities
-One (1) introductory scuba diving lesson in the pool
($) Denotes a fee may be charged.
Please note: Some hotel amenities listed above
may have an additional fee associated with them.
Accommodation Categories And Descriptions
Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on
request, and subject to availability.
Children Policy:
Children's age break is 12 years old.
Maximum Occupancy:
2017
Double Room - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Ocean View - 2 adults or 2 adults and 1 child.
Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
2018
Double Room - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Connecting* - 6 adults or 4 adults and 4 children
or 6 adults and 2 child.
Double Room Handicapped - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Double Room Ocean View - 2 adults or 2 adults and 1 child.
Junior Suite - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
*This category requires a minimum occupancy of 4 paying adults.
Double Room, Air conditioning, ceiling fan, direct dial
phone, regularly replenished minibar and liquor dispenser,
satellite TV, in room safe, iron and ironing board. Bathroom
equipped with shower, hairdryer and amenities kit. Balcony
or terrace.
Bedding: 1 king bed or 2 double beds.
12/24/2017 - 12/23/2018
Double Room Connecting, Connecting rooms are two rooms,
being sold as one unit. Please review the description for
the Double Room.
12/24/2017 - 12/23/2018
Double Room Handicapped, TBA
Double Room Ocean View, Air conditioning, ceiling fan,
direct dial phone, regularly replenished minibar and liquor
dispenser, satellite flat TV, in room safe, iron and ironing
board, bathroom equipped with shower, hairdryer and
amenities kit, balcony or terrace with ocean view.
Bedding: 1 king bed.
Junior Suite, (JRS) Air conditioning, ceiling fan, living room
area with sofa, direct dial phone, regularly replenished
minibar and liquor dispenser, satellite TV, in room safe,
iron and ironing board, walk in closet. Bathroom equipped
with bathtub and shower, bidet, hairdryer and amenities kit.
Balcony or terrace.
Number of accommodations: 2
Bedding: 2 double beds.
Accommodation amenities include: bidet.
All accommodations include: iron (on request), television (satellite),
balcony or patio, safety deposit box, sprinkler system, crib (on
request), ironing board (on request), air conditioning, bathtub, radio,
shower, telephone (direct dial), hairdryer, liquor dispenser, alarm
clock, ceiling fan, rollaway bed (on request), smoke detector and maid
service.
Mini-bar
Fully stocked and regularly restocked
Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.
Food And Beverage Outlets
Anana, Lobby Bar
La Cumbia, Lounge bar with terrace,
Las Olas, Pool and swim-up bar
Jade, Asian restaurant, a la carte for dinner.
Mexican Restaurant, A la carte
Steakhouse, A la carte
The Palms, Buffet and live cooking stations. Special evenings
with themed buffet three times a week.
Please Note:
Dress Code:
-Formal dress is required for dinner.
-Main restaurant: No sleeveless t-shirts for gentlemen.
-Theme restaurants: Long trousers. No sleeveless t-shirts
for gentlemen.
Please Note:
Reservations are no longer required for specialty
restaurants at Riu Hotels. They will operate on a first come,
first serve basis, within normal operating hours.
Add-On Package (Complimentary Honeymoon Amenities 2017)
COMPLIMENTARY HONEYMOON AMENITIES 2017
Booking Dates: 05/13/2016 - 12/23/2017
Travel Dates: 12/24/2016 - 12/23/2017
Package Inclusions:
-Honeymooners will receive a surprise gift in their room upon
arrival.
Please Note:
-Marriage certificate required (Dated within 90 days).
Add-On Package (Honeymoon Package 2017)
HONEYMOON PACKAGE 2017
Booking Dates: 07/07/2016 - 12/23/2017
Travel Dates: 12/24/2016 - 12/23/2017
Package Inclusions:
-Surprise welcome gift in their room
-Small bottle of tequila
-King bed (subject to availability at time of check in)
-Late check-out (subject to availability at time of
departure)
-Complimentary upgrade to next available room category
(subject to availability and upon request)
-A $35.00 USD Spa credit for and Ocean Harmony massage for
two (50 minutes), per adult, per stay. This discount does
not apply with other promotions and discounts.
Specialty Package (All Inclusive 2017-2018)
ALL INCLUSIVE 2017-2018
Booking Dates: 07/17/2017 - 12/23/2018
Travel Dates: 07/17/2017 - 12/23/2018
Package Inclusions:
-Breakfast, lunch and dinner
-Unlimited reservation free dining (theme restaurants on a
first come, first serve basis, within customary operating
hours)
-Snacks available 24 hours a day (after hours: Anana lobby
bar)
-Local and international beverages available 24 hours
-Regularly restocked minibar and liquor dispenser
-Access to all bars at Riu Yucatan and Riu Tequila
-Sports and activities: Beach volleyball court, table tennis,
gym, catamaran, kayaking, bodyboarding and snorkeling
equipment
-One introductory scuba diving lesson in the pool
-Daytime entertainment program for adults (daily) includes
fitness programs
-Daytime entertainment program for children age 4 to 12 at
RiuLand (daily)
-Live music, shows or RIU evening program (daily)
-Complimentary access to Pacha discotheque at Riu Tequila
(open 7 nights a week), drinks included
Package inclusions are subject to change.
Bonus Features
-Afternoon tea
-Bottled water
-Daily activities
-Morning coffee
-Welcome Drink
-Towels
-Use of Fitness Center
-Watersports (Non-Motorized)
-Parking
-Exchange privileges with all RIU hotels in Playa del Carmen
except Riu Palace hotels.
Honeymoon Bonus
Travel Dates: 12/24/2016 - 12/23/2018
-Honeymooners will receive a surprise gift in their room
upon arrival.
-Marriage certificate required (Emission date of less than
90 days).
Miscellaneous Information
Spring Breaker Policy:
Definition of Spring Breaker/Spring Breaker Group:
-High School through College aged individuals who vacation
in traditional or FIT Groups to celebrate their Spring
Break. In North America this can be any time from late
February through mid-May.
-Any group or individual arriving on RIU Hotels & Resorts
property with the characteristics as described in the
above definition will not be admitted on property, with no
refund.
-Please be advised that Riu Hotels and Resorts will use any
and all means at their disposal to identify and cancel
suspected Spring Breaker Groups. Partners should abstain
from quoting Riu properties for FIT or traditional groups
which they suspect may be youths traveling together for
said purposes.
-Spring Breakers (either groups or individuals) are not
allowed at any RIU property at any time during the year.
-RIU Hotels & Resorts reserves the right to withhold
admission to any Spring Breaker arriving on property.
Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors effective 09/01/17-onwards.
Hotels will collect $20 Mexican pesos per room per day on
check out. The proceeds will be deposited in an environmental
trust to fund local projects.
Minimum Age Requirements:
-At least one person 21 years or older is required in
every room during the months of February through May.
-During the remainder of the year, at least one person 18
years or older is required in every room.
-The Hotel reserves the right of admission and may request
a guest present his/her passport or official ID as proof
of age.
-Guests can and will be removed from the property, at their
own expense, if any disturbance or complaint from other
guests or hotel staff arises.
-Parties in rooms are not permitted.
-Unruly behavior by individuals or groups is not allowed
at any property at any time during the year.
Accepted Credit Cards:
-Visa
-MasterCard
Local Attractions
Tourist Attractions Nearby:
-Downtown Playa del Carmen
-Downtown Playacar
-Xel-Ha
-Cancun city
-Xcaret
Cancellation Fees
2017
05/23/17-12/23/17, within 3 days, 1-night penalty.
No Shows:
05/23/17-12/23/17, 1-night penalty.
2018
12/24/17-04/30/18, within 3 days, 2-night penalty.
05/01/18-12/23/18, within 3 days, 1-night penalty.
No Shows:
12/24/17-04/07/18, 2-night penalty.
04/08/18-12/23/18, 1-night penalty.
Please note:
-Cancel penalties revised as of 07/26/17.
