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Sandos Caracol Beach Resort & Spa

Rating:
Features: Kids Program, Eco-Adventures, Weddings, Honeymoons, Spa, Unique
DAI Inside Scoop: The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort - right behind the lobby - guests discover the crystal clear, refreshing waters that are so typical for this region. Learn all about the ancient Mayan culture. Get to know the lifestyle of the Mayan people, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us.

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. Kids can cool off at the resort's fun-filled water park with 17 water slides, multiple play areas and lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and snorkeling, tennis courts (2) with lights for night play, supervised Baby club and Kids' club with playground, crafts, TV, movies, sports, and over 80 different ecological activities included in the Xacalacoco Experience. The teen activity program features music, pool tables, beach soccer, and more.

Indulge at the wide range of buffet, à la carte, and snack bar dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegetarian, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment.

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Hotel Information


Sandos Caracol Eco Resort
Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to Playa del Carmen, 5 miles (8 kms).
Distance from hotel to Cancun International Airport (CUN), 33 miles (53 kms).

Sandos Caracol Eco Resort is an all-inclusive hotel in Playa
del Carmen. Located on a beautiful unspoiled white sand
beach in Riviera Maya, Mexico we are only 45 minutes from
the Cancun International Airport and just 15 minutes from
downtown Playa del Carmen. Designed for nature-lovers and
explorers, this hotel in Playa del Carmen lies in the middle
of a lush green area at the edge of an exotic jungle,
surrounded by cenotes, mangroves and natural lagoons: an
ecologically-rich environment for those who dream about a
perfect beach escape.

Sandos Caracol Eco Resort is also a family-friendly hotel,
offering adventure with your children with key features
such as a water park and a Kid's Club. In addition, this
Riviera Maya hotel boasts gorgeous gardens, delicious a la
carte restaurants, tennis courts, nightclub, and wedding
facilities. If you love nature and animals and wish to
explore the turquoise waters of the Mexican Caribbean,
Sandos Caracol Eco Resort offers the perfect vacation
destination.

Sandos Caracol Eco Resort offers 956 air conditioned rooms
and junior suites, beautifully decorated with elegant,
colorful tropical details. Rooms are spread among 78
villas with 3 levels in each one: 11 Royal Elite Ocean Front,
16 Select Club Adults Only and 51 Sanditos Family Section
villas.

Enjoy the exclusive Select Club, an Adults Only Section (21
and over) within the Sandos Caracol Eco Resort. These rooms
are located in a pristine area along the edge of the
tropical jungle and turquoise Caribbean waters. The jungle
is abundant with birds and local wildlife and provides
beautiful views from the Select Club Adults Only villas and
private pool. The exclusive surroundings create a relaxing
environment, intended to provide a romantic, luxury setting
for adult guests.

At the Royal Elite Section, located just a few steps from
the ocean and main pool, you will be able to enjoy the
unparalleled beauty of Riviera Maya's white beach and the
turquoise waters of the Mexican Caribbean. Designed to be
ecologically sustainable, this section of the hotel boasts
ultra-efficient air conditioning units that lower power
consumption. Solar-powered water heating systems have been
installed in each villa, in order to avoid using gas. The
villas also have in-room LED lighting systems, and internal
water recycling system to avoid excess energy consumption
and waste. These rooms are some of the most eco-efficient
rooms in the Riviera Maya, all without sacrificing comfort
or luxury. Royal Elite guests over 18 years old are also
able to access and enjoy all Select Club Adults-only
facilities previously mentioned.

Hotel Amenities


Accommodations (956) Accommodations for Physically Challenged Guests (10)
Aerobic Classes Aerobics (aqua)
Babysitting Services ($) Banquet Room ($)
Bar (swim-up) Bars (10)
Beach (onsite) Beauty Salon ($)
Bicycle Rentals Billiards
Boat Rentals ($) Breakfast Room
Business Center Business Services
Car Rental Desk Children's Activities
Children's Playground Coffee Shop
Concierge Currency Exchange
Disco/Nightclub Dive Center ($)
Doctor (on call) ($) Entertainment
Exercise Classes Fitness Center
Front Desk (24-hour) Game Room
Gift Shop Golf (nearby) ($)
Hiking Hospitality Desk
Internet Access (high speed, wireless, public areas)
Laundry Service ($) Library
Lounges Massage Services ($)
Medical Services ($) Multilingual Staff
Parking Ping Pong
Pool (children's) Pools (outdoor) (3)
Poolside Beverage Service Sauna
Security (24-hour) Snack Bar
Spa ($) Taxi Stand ($)
Tennis Court (daytime) Tour Desk ($)
Tours & Excursions ($) Towels (beach/pool)
Trail (jogging) Umbrellas (beach/pool)
Volleyball (beach) Waterslides (17)
Watersports (motorized) ($) Watersports (non-motorized)
Wedding Coordinator Wedding Site ($)

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


All Inclusive, Beach, Dive, Eco-Tourism, Wedding, Golf,
Honeymoon, Romance, Spa and Family Friendly.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 12 years old.

Maximum Occupancy:

2017:
Family Section:
Standard - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Junior Suite - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.
Eco Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Eco Junior Suite - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.


Royal Elite Oceanfront Section:
Royal Elite Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Royal Elite One Bedroom Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Royal Elite Penthouse - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.

Select Club Section (Adult only):
Select Club Superior - 3 adults.
Select Club Deluxe - 3 adults.
Select Club Penthouse - 4 adults.

2018
Family Section:
Standard - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Eco Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Eco Family Suite - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.
Eco Family Penthouse - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.

Royal Elite Oceanfront Section:
Royal Elite Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Royal Elite One Bedroom Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Royal Elite Penthouse - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.

Select Club Section (Adult only):
Select Club Superior - 3 adults.
Select Club Deluxe - 3 adults.
Select Club Penthouse - 3 adults.

Standard, (STD) In the Family Section.
Bedding: 1 king bed or 2 queen beds.
View: Garden or Jungle or Pool.

Deluxe, (DLX) Jacuzzi in the room. In the Family Section.
Bedding: 1 king bed and 1 sofa bed.
View: Garden or Jungle or Pool.

Eco Superior, Located in the Family Section. Offers a king
size bed and bunk bed (for 2 children). Room also features
LED TV, Wi-Fi in the room, purified water dispenser, 24-hour
room service and more.

12/24/2016 - 12/23/2017
Junior Suite, (JRS) A spacious Junior Suite plus integrated living
area, terrace with hydro massage tub.
Bedding: 1 king bed and 1 sofa bed.
View: Garden or Jungle or Pool.

12/24/2017 - 12/23/2018
Eco Family Suite, TBA

12/24/2017 - 12/23/2018
Eco Family Penthouse, A master bedroom with a surface of 36
square meters/387 square feet with 1 king size bed, a 50"
LED TV and Bluetooth music network. This master bedroom has
its own bathroom with double sinks, a shower and a toilet,
hairdryer and vanity mirror. A separate room with a surface
of 28 square meters/300 square feet offering a bunk bed for
3, an L-shaped sofa and a 50" LED TV. This room has its own
bathroom with a sink, a shower and a toilet. In room WiFi,
24 hours room service, minibar including snacks (restocked
daily), water dispenser, safety deposit box large enough to
hold a laptop, iron and ironing board, bath robes and
slippers, individual air conditioning control, balcony or
terrace.

12/24/2016 - 12/23/2017
Eco Junior Suite, Located in the Family Section. Offers a
king size bed, bunk bed (for 3 children), 2 showers, 2 water
closets and a kid's plunge pool on the balcony. Room also
features LED TV, Wi-Fi in the room, purified water dispenser,
24-hour room service and more.

Royal Elite Superior, 42" plasma TV with satellite and video
on demand; iPod player; WiFi in the room; Safety deposit
box large enough to hold a laptop; Fully stocked minibar
including snacks; Restocked daily; 24 hour room service;
Premium liquor bottles; Hot and cold purified water
dispenser; Vanity mirror; Hairdryer; Shower; Iron and
ironing board; Individual air conditioning control;
Bathrobes and slippers.

Royal Elite One Bedroom Suite, 42" plasma TV with satellite
and video on demand; iPod player; WiFi in the room; Safety
deposit box large enough to hold a laptop; Fully stocked
minibar including snacks; Restocked daily; 24 hour room
service; Premium liquor bottles; Hot and cold purified water
dispenser; Vanity mirror; Hairdryer; Shower; Iron and
ironing board; Individual air conditioning control;
Bathrobes and slippers. One bedroom with king size bed, a
living room with double sofa bed. Designed for families.

Royal Elite Penthouse, 42" plasma TV with satellite and
video on demand; iPod player; WiFi in the room; Safety
deposit box large enough to hold a laptop; Fully stocked
minibar including snacks; Restocked daily; 24 hour room
service; Premium liquor bottles; Hot and cold purified water
dispenser; Vanity mirror; Hairdryer; Shower; Iron and
ironing board; Individual air conditioning control;
Bathrobes and slippers. One bedroom with king size bed, a
living room with double sofa bed and a hydro massage tub.

Select Club Superior, (SCX) Bottle of sparkling wine and fruit
basket; 42 plasma TV with satellite; Hot & cold water
dispenser; Safety deposit box large enough to hold a laptop;
Fully stocked minibar including snacks (restocked every day);
24 hour room service; Vanity mirror; Hairdryer; Shower; Iron
and ironing board; Individual air conditioning control;
Bathrobes for use in the room; Luxury linens and pillows.
Bedding: 1 king bed or 2 double beds.

Select Club Deluxe, (TYS) Bottle of sparkling wine and fruit
basket; 42 plasma TV with satellite; Hot & cold water
dispenser; Safety deposit box large enough to hold a laptop;
Fully stocked minibar including snacks (restocked every day);
24 hour room service; Vanity mirror; Hairdryer; Shower; Iron
and ironing board; Individual air conditioning control;
Bathrobes for use in the room; Luxury linens and pillows;
One king size bed and a sofa bed, with a hydro massage tub
in the room.

Select Club Penthouse(*), (EHF) Bottle of sparkling wine and fruit
basket; 42 plasma TV with satellite; Hot & cold water
dispenser; Safety deposit box large enough to hold a laptop;
Fully stocked minibar including snacks (restocked every day);
24 hour room service; Vanity mirror; Hairdryer; Shower; Iron
and ironing board; Individual air conditioning control;
Bathrobes for use in the room; Luxury linens and pillows;
Master bedroom with luxury furnishings, living room and a
large hydro massage tub on the terrace.
Bedding: 1 king bed and 1 sofa bed (double).

Amenities in the Eco Room Categories:

-LED TV
-WiFi in the room
-Purified water dispenser
-Safety deposit box large enough to hold a laptop
-Minibar including snacks. Restocked daily
-24 hours room service
-Vanity mirror
-Hairdryer
-Shower
-Iron and ironing board
-Individual air conditioning control
-Bath robes and slippers
-Balcony or terrace


Royal Elite Section
The Royal Elite Section is located in front of the main pool
and the ocean. Designed to be ecologically sustainable, this
section of the hotel boasts ultra-efficient air conditioning
units that lower power consumption. Solar powered water
heating systems have been installed in each villa, in order
to avoid using gas. Our villas also have in room LED
lighting systems and internal water recycling system to
avoid excess energy consumption and waste. These rooms are
some of the most eco-efficient rooms in the Riviera Maya,
all without sacrificing comfort or luxury. Royal Elite
guests over 18 years old are also able to access and enjoy
all Select Club Adults Only facilities.

Select Club Adults Only:
Enjoy the exclusive Select Club, an adults only section (18
years old and up) within the Sandos Caracol Eco Resort. The
exclusive surroundings create a relaxing environment,
intended to provide a romantic, luxury setting for adult guests.

This private area allows maximum privacy from the rest of
the hotel and offers:
-Private check-in at exclusive Select Club Adults Only
reception.
-Private concierge
-Exclusive pool and Jacuzzi with luxury sun loungers and
free WiFi access in the pool area
-An exclusive a la carte restaurant for breakfast and lunch
with delicious gourmet dishes.

Select Club Adults Only Ocean Front Club House:
The exclusive Select Club Adults Only Ocean Front Club House
allows you to enjoy the beach in an adult only atmosphere,
providing peace and quiet for maximum relaxation. The Club
House includes the following features:
-Concierge to make sure everything is perfect for your
enjoyment
-Towel service
-Lockers & showers
-Premium liquor bar and snacks
-Selection of books and reading area
-Living room with TV and video games
-Pool table
-Free WiFi access

The beach area offers:
-Hammocks
-Lounge chairs
-Bali beds
-Waiter service that is no more than a wave away to assure
you don't have to leave your relaxing oasis on the beach
for refreshments

(*) Denotes on request basis only, no allotment given.

All accommodations include: iron, housekeeping, maid service, mini-bar,
radio, rollaway bed (on request), safe, shower, smoke detector, air
conditioning, telephone, alarm clock, television (remote controlled,
cable), balcony, wake-up calls, ceiling fan, crib (on request),
hairdryer and ironing board.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


El Mapache Bar, Chill-out bar, open daily 6:00pm to 12:00am
(midnight).

El Nido Bar, Snack bar, offers drinks and snacks 24 hours a day.

L'elefant Bar, Lobby bar serving coffee, cocktails and pastries,
open daily from 7:00am-12:00am (midnight).

La Iguana Bar, Pool bar, open daily 10:30am-6:00pm.

La Jungla Bar, Adults only pool bar, open daily from 7:00am to
6:00pm.

La Sirena Bar, Pool and swim-up bar, open daily from
10:30am-6:00pm

La Tortuga Bar, Pool bar, open daily 10:30am-6:00pm.

Lirios Bar, Disco bar, open daily from 10:00pm-2:00am.

Manglar Bar, Sports bar, featuring your favorite sport events,
pool tables and games, open daily from 12:00pm-12:00am (midnight).

Theater Bar, Sip a cool drink while enjoying your daily show,
open daily from 5:00pm-11:00pm.

El Templo Restaurant(*), Japanese teppanyaki style restaurant,
open daily for dinner. No swim wear. Three (3) a la carte reservations
included per week.

(*) Denotes reservation is required.

Fogo Do Brazil Restaurant(*), Brazilian Rodizio restaurant, open
daily for dinner. No swim wear. Three (3) a la carte reservations
included per week.

Dress Code: Casual.

(*) Denotes reservation is required.

La Jungla Restaurant, A la carte breakfast and lunch for Select
Club adults only guests. Open daily. No swim wear.

La Laguna Restaurant, International buffet restaurant, open daily
for breakfast, lunch and dinner. No swim wear.

Dress Code: Casual.

La Toscana Restaurant(*), Italian a la carte restaurant, open
daily for dinner. No swim wear. Three (3) a la carte reservations
included per week.

Dress Code: Casual.

(*) Denotes reservation is required.

Las Mascaras Restaurant, Mexican buffet restaurant, open daily
for dinner. No swim wear.

Dress Code: Casual.

Los Lirios Restaurant(*), Steak and fish club, a la carte
restaurant, open daily for dinner. No swim wear. Three (3) a la carte
reservations included per week.

Dress Code: Casual.

(*) Denotes reservation is required.

Riviera Restaurant(*), Mediterranean a la carte restaurant, open
daily for dinner. No swim wear. Three (3) a la carte reservations
included per week.

Dress Code: Casual.

(*) Denotes reservation is required.

Add-On Package (Honeymoon Special 2018)


HONEYMOON SPECIAL 2018
Honeymooners will receive the following:

Booking Dates: 02/20/2017 - 12/23/2018
Travel Dates: 12/24/2017 - 12/23/2018

Package Inclusions:
-A fruit basket and a bottle of sparkling wine in the room

Specialty Package (All Inclusive 2017)


ALL INCLUSIVE 2017

Booking Dates: 03/28/2016 - 12/23/2017
Travel Dates: 12/24/2016 - 12/23/2017

Package Inclusions:
-All meals included every day: buffet breakfast, buffet lunch,
buffet or a la carte dinner
-Unlimited domestic drinks: beer, soft drinks, house wine and
domestic & international cocktails including disco (18 years
old and up)
-Hotel taxes and service charges
-Free WiFi in designated public areas of the hotel
-Two tennis courts unlimited day and night use within
schedule of operation (reservation required). Includes
equipment (balls & rackets). Proper attire and court shoes
required.
-Water sports: Boogie board, sailing (insurance fee applies,
lessons not included) & kayaking (subject to ocean
conditions). Snorkeling gear (1 hour per day) and
introductory scuba diving lesson in pool (once per stay).
-Gym: free use of fitness equipment, sauna, steam room &
Jacuzzi (18 years old and up).
-Daily activities program with the sports and entertainment
team: darts, dancing courses, billiards, football, zumba,
beach activities, pool games, water aerobics, water polo,
beach volleyball and water volleyball.
-Three pools: 1 exclusive for Select Club Adults Only guests,
1 chill out pool, 1 activities pool with separate children
area.
-Splashing Water Park for children & adults with 29 fun
water slides and games surrounded by water spouts.
-Kids Club from 10:00am to 10:00pm with fully supervised
activities program such as: children's pool, games and
arts & crafts and mini disco.
-Baby Club for infants ages 2to 3 years from 10:00am to
1:00pm and 3:00pn to 6:00pm
-Teens Activities for 13 to 17 years old with assistance of
the animation and sports team. Music, pool tables, table
tennis, foosball (table football), beach soccer, etc.
-Nightly entertainment at the theatre: Shows, live music and
theme nights, movies
-Trendy Disco Bar with music from 11:00pm to 2:00am (18 years
old and up)

Specialty Package (Honeymoon Special 2017)


HONEYMOON SPECIAL 2017
Honeymooners will receive the following:

Booking Dates: 03/28/2016 - 12/23/2017
Travel Dates: 12/24/2016 - 12/23/2017

Package Inclusions:
-A fruit basket and a bottle of sparkling wine in the room
-A 10% discount for Spa services
-Free upgrade, subject to availability

Package inclusions are subject to change.

Bonus Features



Miscellaneous Information



Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors effective 09/01/17-onwards.
Hotels will collect $20 Mexican pesos per room per day on
check out. The proceeds will be deposited in an environmental
trust to fund local projects.

Check In Information:
-The minimum age for check-in is 18 years

Student Groups or Spring Breakers:
-The hotel does not allow groups of students nor spring
breakers.
-Groups with youths up to 20 years old are only admitted
when accompanied by an adult 21 years old or older sharing
the same room.

Local Attractions


Tourist Attractions Nearby:
-Xcaret Park: 10 miles(16 kms)
-Grand Coral Golf Course (18 holes): 1 mile(2 kms)
-Playa del Carmen Downtown: 5 miles(8 kms)

Cancellation Fees


2017
12/24/16-01/02/17, within 21 days, 2-night penalty.
01/03/17-04/30/17, within 14 days, 2-night penalty.
05/01/17-12/23/17, within 7 days, 1-night penalty.

2018
12/24/17-04/30/18, within 14 days, 2-night penalty.
05/01/18-12/23/18, within 7 days, 1-night penalty.