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Sandos Caracol Beach Resort & Spa

Rating:
Features: Kids Program, Eco-Adventures, Weddings, Honeymoons, Spa, Unique
DAI Inside Scoop: The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort - right behind the lobby - guests discover the crystal clear, refreshing waters that are so typical for this region. Learn all about the ancient Mayan culture. Get to know the lifestyle of the Mayan people, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us.

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. Kids can cool off at the resort's fun-filled water park with 17 water slides, multiple play areas and lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and snorkeling, tennis courts (2) with lights for night play, supervised Baby club and Kids' club with playground, crafts, TV, movies, sports, and over 80 different ecological activities included in the Xacalacoco Experience. The teen activity program features music, pool tables, beach soccer, and more.

Indulge at the wide range of buffet, à la carte, and snack bar dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegetarian, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment.

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Hotel Information


Sandos Caracol Eco Resort
Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad
77710 Playa del Carmen, Quintana Roo, Mexico


Distance from hotel to Playa del Carmen, 5 miles (8 kms).
Distance from hotel to Cancun International Airport (CUN), 33 miles (53 kms).

Sandos Caracol Eco Resort is an all-inclusive hotel in Playa del Carmen.
Located on a beautiful unspoiled white sand beach in Riviera Maya, Mexico
they are only 45 minutes from the Cancun International Airport and just
15 minutes from downtown Playa del Carmen. Designed for nature-lovers and
explorers, this hotel in Playa del Carmen lies in the middle of a lush
green area at the edge of an exotic jungle, surrounded by cenotes,
mangroves and natural lagoons: an ecologically-rich environment for those
who dream about a perfect beach escape.

Sandos Caracol Eco Resort is also a family-friendly hotel, offering
adventure with your children with key features such as a water park and
a Kid's Club. In addition, this Riviera Maya hotel boasts gorgeous gardens,
delicious a la carte restaurants, tennis courts, nightclub and wedding
facilities. If you love nature and animals and wish to explore the
turquoise waters of the Mexican Caribbean, Sandos Caracol Eco Resort
offers the perfect vacation destination.

Sandos Caracol Eco Resort offers 956 air conditioned rooms and junior
suites, beautifully decorated with elegant, colorful tropical details.
Rooms are spread among 78 villas with 3 levels in each one: 11 Royal
Elite Ocean Front, 16 Select Club Adults Only and 51 Sanditos Family
Section villas.

Enjoy the exclusive Select Club, an Adults Only Section (21 and over)
within the Sandos Caracol Eco Resort. These rooms are located in a
pristine area along the edge of the tropical jungle and turquoise
Caribbean waters. The jungle is abundant with birds and local wildlife
and provides beautiful views from the Select Club Adults Only villas and
private pool. The exclusive surroundings create a relaxing environment,
intended to provide a romantic, luxury setting for adult guests.

At the Royal Elite Section, located just a few steps from the ocean and
main pool, you will be able to enjoy the unparalleled beauty of Riviera
Maya's white beach and the turquoise waters of the Mexican Caribbean.
Designed to be ecologically sustainable, this section of the hotel boasts
ultra-efficient air conditioning units that lower power consumption.
Solar-powered water heating systems have been installed in each villa, in
order to avoid using gas. The villas also have in-room LED lighting
systems and internal water recycling system to avoid excess energy
consumption and waste. These rooms are some of the most eco-efficient
rooms in the Riviera Maya, all without sacrificing comfort or luxury.
Royal Elite guests over 18 years old are also able to access and enjoy
all Select Club Adults-only facilities previously mentioned.

Hotel Amenities


Accommodations (956) Accommodations for Physically Challenged Guests (10)
Aerobic Classes Aerobics (aqua)
Babysitting Services ($) Banquet Room ($)
Bar (swim-up) Bars (10)
Beach (onsite) Beauty Salon ($)
Bicycle Rentals Billiards
Boat Rentals ($) Breakfast Room
Business Center Business Services
Car Rental Desk Children's Activities
Children's Playground Coffee Shop
Concierge Currency Exchange
Disco/Nightclub Dive Center ($)
Doctor (on call) ($) Entertainment
Exercise Classes Fitness Center
Front Desk (24-hour) Game Room
Gift Shop Golf (nearby) ($)
Hiking Hospitality Desk
Internet Access (high speed, wireless, public areas)
Laundry Service ($) Library
Lounges Massage Services ($)
Medical Services ($) Multilingual Staff
Parking Ping Pong
Pool (children's) Pools (outdoor) (3)
Poolside Beverage Service Sauna
Security (24-hour) Snack Bar
Spa ($) Taxi Stand ($)
Tennis Court (daytime) Tour Desk ($)
Tours & Excursions ($) Towels (beach/pool)
Trail (jogging) Umbrellas (beach/pool)
Volleyball (beach) Waterslides (17)
Watersports (motorized) ($) Watersports (non-motorized)
Wedding Coordinator Wedding Site ($)

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Wedding, All Inclusive, Beach, Dive, Spa, Family Friendly,
Golf, Honeymoon, Romance and Eco-Tourism.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 12 years old.

Maximum Occupancy:

2018
Family Section:
Standard - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Eco Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Eco Family Suite - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.
Eco Family Penthouse - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.

Royal Elite Oceanfront Section:
Royal Elite Superior - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Royal Elite One Bedroom Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Royal Elite Penthouse - 3 adults or 2 adults and 3 children
or 3 adults and 2 children.

Select Club Section (Adult only):
Select Club Superior - 3 adults.
Select Club Deluxe - 3 adults.
Select Club Penthouse - 3 adults.

2019:
Standard - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.

Eco Signature Collection:
Eco Superior - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.
Eco Family Suite - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.
Eco Family Penthouse - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.

Royal Elite Oceanfront Section:
Royal Elite Superior - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.
Royal Elite 1 Bedroom Suite - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.
Royal Elite Penthouse - 3 adults or 2 adults and 2 children
or 2 adults and 1 child.

Select Club Section (Adult only):
Select Club Superior - 3 adults.
Select Club Deluxe - 3 adults.
Select Club Penthouse - 4 adults.

Standard, (STD) If you love nature, this room is the perfect choice for you.
These villas are on their natural path for you to be among the local
wildlife.
Bedding: 1 king bed or 2 queen beds.
View: Garden or Jungle or Pool.

Eco Superior, Perfect for a holiday with children! With a modern style
inspired by the jungle that surrounds them, these rooms have a King size
bed plus bunk beds for two children. You'll also find special amenities
that you'll love, such as free WiFi in the room, 24-hour room service and
bathrobes and slippers.

Eco Family Suite, Created for families looking for more space. Each one
has a master bedroom plus a separate bedroom for children with a bunk for
three. The bathroom includes two showers, two sinks and two toilets and
you will also enjoy special services such as WiFi, robes and room service.
And best of all, a mini pool on the balcony that your children will love!

Eco Family Penthouse, Their biggest rooms for families! Parents can relax
in the master bedroom with 50 "LED screen, Bluetooth music network and
bathroom with double sink. The second bedroom has a bunk for 3 children,
sofa and additional bathroom. You'll also find WiFi in the room, 24-hour
room service, bathrobes and slippers.

Royal Elite Superior, You will love the location in pool and beach area!
These luxuriously designed rooms have been created with Eco-sustainable
services, such as water heated by solar cells, and LED lights, as well as
special amenities such as premium liquors, 24-hour room service, in-room
WiFi and slippers.

Royal Elite 1 Bedroom Suite, More space and more luxury near the beach
and pool! Designed for families, these contemporary suites offer a
separate bedroom plus a double sofa bed. In these rooms you will also
receive extras such as Premium liquors, 24-hour room service, WiFi in the
room and comfortable bathrobes and slippers.

Select Club Superior, (SCX) Put your mind in "vacation mode" during a stay in
these rooms, offering you a quieter location within their Adults Only
section. You'll find extras such as gowns and room service 24 hours, plus
access to an exclusive pool area and beach club during your vacation.
Bedding: 1 king bed or 2 double beds.

Royal Elite Penthouse, Relax completely in the jacuzzi inside these
luxurious rooms, located in the beach area and main pool. Each of these
rooms has a bedroom area plus a living room with a sofa bed. You will
also receive amenities such as Premium liquors, room service 24 hours,
WiFi in the room and comfortable bathrobes and slippers.

Select Club Deluxe, (TYS) Enjoy a rich bathroom in the jacuzzi that divides the
bathroom and the integrated room of these spacious rooms. During your
stay in the Select Club, you will also have access to exclusive amenities
such as gowns and 24-hour room service, as well as access to Adults Only
areas such as the exclusive pool area and beach club.

Select Club Penthouse(*), (EHF) Pamper yourself with an outdoor Jacuzzi in their
more spacious Adults Only rooms! These suites offer a master bedroom and
separate living room, as well as special amenities such as gowns and 24-
hour room service. You will also have access to the exclusive Select Club
pool and beach club.
Bedding: 1 king bed and 1 sofa bed (double).

Amenities in the Eco Room Categories:

-LED TV
-WiFi in the room
-Purified water dispenser
-Safety deposit box large enough to hold a laptop
-Minibar including snacks. Restocked daily
-24 hours room service
-Vanity mirror
-Hairdryer
-Shower
-Iron and ironing board
-Individual air conditioning control
-Bath robes and slippers
-Balcony or terrace


Royal Elite Section
The Royal Elite Section is located in front of the main pool
and the ocean. Designed to be ecologically sustainable, this
section of the hotel boasts ultra-efficient air conditioning
units that lower power consumption. Solar powered water
heating systems have been installed in each villa, in order
to avoid using gas. Our villas also have in room LED
lighting systems and internal water recycling system to
avoid excess energy consumption and waste. These rooms are
some of the most eco-efficient rooms in the Riviera Maya,
all without sacrificing comfort or luxury. Royal Elite
guests over 18 years old are also able to access and enjoy
all Select Club Adults Only facilities.

Select Club Adults Only:
Enjoy the exclusive Select Club, an adults only section (18
years old and up) within the Sandos Caracol Eco Resort. The
exclusive surroundings create a relaxing environment,
intended to provide a romantic, luxury setting for adult guests.

This private area allows maximum privacy from the rest of
the hotel and offers:
-Private check-in at exclusive Select Club Adults Only
reception.
-Private concierge
-Exclusive pool and Jacuzzi with luxury sun loungers and
free WiFi access in the pool area
-An exclusive a la carte restaurant for breakfast and lunch
with delicious gourmet dishes.

Select Club Adults Only Ocean Front Club House:
The exclusive Select Club Adults Only Ocean Front Club House
allows you to enjoy the beach in an adult only atmosphere,
providing peace and quiet for maximum relaxation. The Club
House includes the following features:
-Concierge to make sure everything is perfect for your
enjoyment
-Towel service
-Lockers & showers
-Premium liquor bar and snacks
-Selection of books and reading area
-Living room with TV and video games
-Pool table
-Free WiFi access

The beach area offers:
-Hammocks
-Lounge chairs
-Bali beds
-Waiter service that is no more than a wave away to assure
you don't have to leave your relaxing oasis on the beach
for refreshments

(*) Denotes on request basis only, no allotment given.

All accommodations include: iron, housekeeping, maid service, mini-bar,
radio, rollaway bed (on request), safe, shower, smoke detector, air
conditioning, telephone, alarm clock, television (remote controlled,
cable), balcony, wake-up calls, ceiling fan, crib (on request),
hairdryer and ironing board.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Chill-out Bar, Located towards the beautiful mangrove and the
river, this open-air bar offers evenings of tranquility and relaxation
under the stars.

Club House Bar, Select Club Adults Only guests have access to the
exclusive clubhouse located in the Select Club section of beach. This
space offers a Premium bar, snacks, concierge, lockers, showers, reading
area, TV and videogame room and free WiFi access.

Discotheque, Exclusively for guests 18 and older. In their night
club you can dance and have a great time inside the resort.

Pool Bar, Refresh yourself with drinks from this casual bar,
located next to their relaxing and secluded La Tortuga pool.

Siren, Located in their lively main pool, this pool bar allows
you to have a drink without even leaving the water. Make the most of the
All Inclusive plan of the hotel to enjoy an extensive menu of drinks,
wines and cocktails in each of their bars, the perfect way to cool off
on your beach vacation in Mexico.

Sports Bar, Watch the big game, enjoy a game of pool, or just
relax with a drink in their sports bar, also with a terrace with lovely
views towards the river and the mangrove.

The Lobby Bar, L'Elefant has an excellent location between the
main lobby and their Crystal Cenote, ideal for socializing with a
cocktail or a coffee.

Theater Bar, Enjoy a drink during the evening shows thanks to
this bar, located on their theater terrace.

A La Carte Restaurant, Indulge yourself with classic Italian
cuisine such as pastas, pizzas, desserts and much more in an elegant
ambience. Tuscany offers Italian buffets for breakfast and lunch and in
the evening you will find a la carte service for dinner.

Fogo From Brazil, Fogo de Brazil is a traditional Brazilian
rodizio style restaurant where waiters bring swords of succulent cuts of
meat, pork, chorizo and more, all straight to your table. You can also
complement your dinner with the buffet of side dishes.

Sage, Discover a place designed with a modern style in Salvia,
offering you a menu of vegetarian and vegan cuisine so you can maintain
a healthy and ecological lifestyle during your all-inclusive vacation
here in Playa del Carmen.

Teppanyaki Restaurant, An interactive experience! The Temple
offers teppanyaki dinners for a very fun night in the Riviera Maya.

The Jungle, This magical restaurant in a secluded space of Sandos
Caracol offers a menu full of international dishes, as well as
traditional Mexican recipes that will make your mouth water.

The Lagoon, With a relaxed style for a casual breakfast, lunch or
dinner, La Laguna serves an extensive buffet with many types of
international cuisine from around the world, as well as live cooking
stations where their chefs prepare dishes at the moment before your
eyes.

The Lilies, Enjoy an exclusive menu full of delicious options at
Los Lirios. Here you will find tasty fish and seafood dishes along with
a variety of meats for you to enjoy a memorable dinner during your
vacation in Playa del Carmen.

The Mask, Enjoy dinner under the huge palm roof of Las Mascaras,
where you will find a beautiful buffet with authentic Mexican dishes,
something essential during the holidays in Mexico. This restaurant also
has a collection of colorful Mexican masks and works of art.

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The Riviera, enjoys a beautiful view of the beach, the ideal
setting for a quiet and serene night with a menu of delicious cuisine
inspired by the Mediterranean. Here, you can also try delicious seafood
dishes to complete your vacation in the Riviera Maya.

Add-On Package (Honeymoon Bonus 2019)


HONEYMOON BONUS 2019
Honeymooners will receive the following:

Booking Dates: 12/24/2018 - 12/23/2019
Travel Dates: 12/24/2018 - 12/23/2019

Package Inclusions:
-A fruit basket and a bottle of sparkling wine in the room

Add-On Package (Honeymoon Special 2018)


HONEYMOON SPECIAL 2018
Honeymooners will receive the following:

Booking Dates: 02/20/2017 - 12/23/2018
Travel Dates: 12/24/2017 - 12/23/2018

Package Inclusions:
-A fruit basket and a bottle of sparkling wine in the room

Package inclusions are subject to change.

Miscellaneous Information



Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors. Effective for travel
10/11/17 to 12/31/17, the hotels will collect $10 Mexican
pesos per room per day. From 01/01/18 onwards, hotels will
collect $20 Mexican pesos per room per day. The proceeds
will be deposited in an environmental trust to fund local
projects.

Check In Information:
-The minimum age for check-in is 18 years

Student Groups or Spring Breakers:
-The hotel does not allow groups of students nor spring
breakers.
-Groups with youths up to 20 years old are only admitted
when accompanied by an adult 21 years old or older sharing
the same room.

Local Attractions


Tourist Attractions Nearby:
-Xcaret Park: 10 miles(16 kms)
-Grand Coral Golf Course (18 holes): 1 mile(2 kms)
-Playa del Carmen Downtown: 5 miles(8 kms)

Cancellation Fees


2018
12/24/17-04/30/18, within 14 days, 2-night penalty.
05/01/18-12/23/18, within 7 days, 1-night penalty.

2019:
12/24/18-04/30/19, within 14 days, 2-night penalty.
05/01/19-12/23/19, within 7 days, 1-night penalty.