Hotel Information
Fairmont Mayakoba
Carretera Federal Cancun-Playa del Carmen Km. 298
77710 Playa del Carmen, Quintana Roo, Mexico
Distance from hotel to Cancun International Airport (CUN), 36 minutes.
The luxury Fairmont Mayakoba resort is situated within 240
acres of tropical forest intersected by crystal clear water
ways and surrounded by a pristine Caribbean shoreline, 40
miles south of Cancun, near the town of Playa del Carmen,
on the Riviera Maya.
Known as the "Venice of the Caribbean", the majority of the
401 exquisite rooms and suites the resort feature private
entrances, spa style bathrooms and furnished balconies or
terraces with views over the tropical forest, beautifully
maintained gardens, or the azure Caribbean sea.
The stunning white sand beach at the Fairmont Mayakoba is
reached via a pathway across the mangrove and gentle dunes.
There are five swimming pools throughout the resort including
a 10,000 sq. ft. free-form pool and waterslide, a children's
play pool, and an adults-only infinity edge pool overlooking
the lagoon.
Guests can take advantage of several activities, such as
exploring nature trails on foot or bikes, scenic boat tours
on crystal clear canals, non-motorized watersports, dining
at one of our 4 recently renewed restaurants with new menus
created by a celebrity chef, El Pueblito Mayakoba, outdoor
tennis and paddle courts and more! Children have a space
just for them at the Discovery Club.
Our 37,000 sq ft state-of-the-art Willow Stream Spa features
20 treatment rooms including a unique couple's suite in the
treetops, two mineral pools and steam rooms. We offer a
variety of treatments, some incorporating indigenous
ingredients and ancient native traditions, as well as
Mayan-inspired signature experiences.
Those who want to hit the greens will find fun and challenge
at El Camalen Golf Course (host to the only official PGA
TOUR event in Mexico); while those who want to improve
their swing can book lessons at the Golf School.
Hotel Amenities
Babysitting Services ($) Business Center
Children's Activities Concierge
Golf (18-hole, onsite) ($) Housekeeping (daily)
Laundry Services ($) Parking
Pools (4) Pools (children's)
Safety Deposit Box Spa ($)
Tennis Watersports
Wheelchair Access
Beach (private)
By Shuttle
($) Denotes a fee may be charged.
Please note: Some hotel amenities listed above
may have an additional fee associated with them.
Accommodation Categories And Descriptions
Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on
request, and subject to availability.
Children Policy:
Children's age break is 17 years old.
Maximum Occupancy:
2017
Fairmont Room King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont Room Double - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont View King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont View Double - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe Casita King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe Casita Double Queen - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Signature Casita King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Signature Casita Double Queen - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Beach Area Casita King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Beach Area Casita Double Queen - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Beach Area Casita Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Ocean Front Casita - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Ocean Front Casita Suite -3 adults or 2 adults and 2 children
or 3 adults and 1 child.
2018
Fairmont Room King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont Room Double - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont View King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont View Double - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe Casita King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Deluxe Casita Double Queen - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Signature Casita King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Signature Casita Double Queen - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Beach Area Casita King - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Beach Area Casita Double Queen - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Beach Area Casita Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Ocean Front Casita - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Ocean Front Casita Suite - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Fairmont Room Double, Simple elegance set amidst a luxurious
setting. Generous windows maximize the natural light and a
private terrace or balcony provides a grand aura. The
spacious bathroom with marble accents features a luxurious
soaking tub and private glassed shower stall. Amenities
include a flat screen television, Bose wave radio and CD
player, a working desk, a refreshment center as well as
three dual line telephones with voicemail. Fairmont rooms
are located in the four story Bamboo building, near the
main lobby. Connecting rooms available for a fee. 436
square feet to 480 square feet/ 41 square meters to 45
square meters.
Bedding: 2 queen beds.
View: Jungle.
Fairmont View King, Simple elegance with a view, set amidst
a luxurious setting. What sets this room category apart from
the Fairmont Room is its wonderful views and premium
location within the Bamboo building. Generous windows
maximize the natural light and a private furnished balcony
provides a grand aura. The spacious spa style bathroom with
marble accents features a luxurious soaking tub and private
glassed shower stall. Amenities include a flat screen
television, Bose wave radio and CD player, a working desk,
a refreshment center as well as three dual line telephones
with voicemail. Connecting rooms available for a fee. 436
square feet to 480 square feet/ 41 square meters to 45
square meters.
Bedding: 1 king bed.
View: Jungle.
Fairmont View Double, Simple elegance with a view, set
amidst a luxurious setting. What sets this room category
apart from the Fairmont Room is its wonderful views and
premium location within the Bamboo building. Generous
windows maximize the natural light and a private furnished
balcony provides a grand aura. The spacious spa style
bathroom with marble accents features a luxurious soaking
tub and private glassed shower stall. Amenities include a
flat screen television, Bose wave radio and CD player, a
working desk, a refreshment center as well as three dual
line telephones with voicemail. Connecting rooms available
for a fee. 436 square feet to 480 square feet/41 square
meters to 45 square meters.
Bedding: 2 queen beds.
View: Jungle.
Deluxe Casita King, Call the tropical forest home. Scattered
throughout the resort's tropical forest, Deluxe Casita Rooms
offer style intertwined seamlessly with the outdoors.
Generous windows maximize the natural light and a furnished
private terrace or balcony brings the forest close. The
spacious spa style bathroom with marble accents features a
luxurious soaking tub and private glassed shower stall.
Amenities include a flat screen television, Bose wave radio
and CD player, a refreshment center as well as three dual
line telephones with voicemail. Connecting rooms are
available for a fee. 458 square feet to 504 square feet/43
square meters to 47 square meters. Tropical forest view.
Bedding: 1 king bed.
Deluxe Casita Double Queen, Call the tropical forest home.
Scattered throughout the resort's tropical forest, Deluxe
Casita Rooms offer style intertwined seamlessly with the
outdoors. Generous windows maximize the natural light and a
furnished private terrace or balcony brings the forest close.
The spacious spa style bathroom with marble accents features
a luxurious soaking tub and private glassed shower stall.
Amenities include a flat screen television, Bose wave radio
and CD player, a refreshment center as well as three dual
line telephones with voicemail. Connecting rooms are
available for a fee. 458 square feet to 504 square feet/43
square meters to 47 square meters. Tropical forest view.
Bedding: 2 queen beds.
Signature Casita King, Reflecting on the water and a
tropical forest home, the Signature Casita Rooms are
scattered in beautiful Casitas throughout the tropical
forest. Each Casita has a private entrance and offers
beautiful vistas of the resort's navigable water canals.
Generous windows maximize the natural light and a private
furnished terrace or balcony provides a grand aura. The
spacious spa style bathroom with marble accents features a
luxurious soaking tub and private glassed shower stall.
Amenities include a flat screen television, Bose wave radio
and CD player, a working desk, a refreshment center as well
as three dual line telephones with voicemail. Connecting
rooms available for a fee. 485 square feet to 504 square
feet/45 square meters to 47 square meters. Water canal view.
Bedding: 1 king bed.
Signature Casita Double Queen, Reflecting on the water and a
tropical forest home, the Signature Casita Rooms are
scattered in beautiful Casitas throughout the tropical
forest. Each Casita has a private entrance and offers
beautiful vistas of the resort's navigable water canals.
Generous windows maximize the natural light and a private
furnished terrace or balcony provides a grand aura. The
spacious spa style bathroom with marble accents features a
luxurious soaking tub and private glassed shower stall.
Amenities include a flat screen television, Bose wave radio
and CD player, a working desk, a refreshment center as well
as three dual line telephones with voicemail. Connecting
rooms available for a fee. 485 square feet to 504 square
feet/45 square meters to 47 square meters. Water canal view.
Bedding: 2 queen beds.
Beach Area Casita King, Situated in the private area of the
resort in Riviera Maya, just steps from the azure Caribbean
sea and a powdery white sand beach, the Beach Area Casitas
offer exclusive butler service. Opulent and refined, these
rooms feature a spacious marble bathroom with a luxurious
soaking tub and a private glassed shower stall. All Beach
Area Casitas enjoy maximum natural light from oversized
windows, and the private spacious balcony invites the
surrounding tropical forest indoors with superb views.
Amenities include a flat screen television, Bose wave
radio and CD player, as well as three dual line telephones
with voicemail. These rooms are not ocean view. 458 square
feet to 504 square feet/43 square meters to 47 square
meters.
Bedding: 1 king bed.
View: Mangroves.
Beach Area Casita Double Queen(*), Situated in the private area
of the resort in Riviera Maya, just steps from the azure
Caribbean sea and a powdery white sand beach, the Beach Area
Casitas offer exclusive butler service. Opulent and refined,
these rooms feature a spacious marble bathroom with a
luxurious soaking tub and a private glassed shower stall.
All Beach Area Casitas enjoy maximum natural light from
oversized windows and the private spacious balcony invites
the surrounding tropical forest indoors with superb views.
Amenities include a flat screen television, Bose wave
radio and CD player, as well as three dual line telephones
with voicemail. These rooms are not ocean view. 458 square
feet to 504 square feet/43 square meters to 47 square
meters.
Bedding: 2 queen beds.
Beach Area Casita Suite(*), For the perfect pampered
experience, the Beach Area Casita Suites are sublime.
Situated in the private area of the resort, guests take mere
steps to reach the beach, while exclusive butler service
enhances the experience. High ceilings complement this
spacious, well-appointed suite. The generous master bedroom
is accompanied by a distinguished, separate living room with
a sofa bed and bathroom including a shower stall. The main
bathroom is a luxuriously appointed with marble, a wide
soaker tub and private glassed shower stall. Beyond the
suite, a wrap around balcony overlooks the lagoons and
canals surrounding the resort. Each Private Signature Casita
Suite is equipped with individually controlled air
conditioning, two 32" LCD televisions, Bose wave radio and
CD player as well as three dual line telephones with
voicemail for instant communication. As an extraordinary
addition, the Private Signature Casita Suites feature their
own exclusive private infinity pool on the roof terrace,
overlooking the entire property and beach. 1113 square feet.
Bedding: 1 king bed.
View: Canals or Mangroves.
Oceanfront Casita, (OCA) Situated oceanfront in the private beach
area of the resort, these elegant rooms pamper and indulge
with breathtaking ocean views, exclusive Butler Service and
a private stairway descending to the beach. 587 square feet.
Bedding: 1 king bed.
View: Caribbean Sea.
Ocean Front Casita Suite, These oceanfront suites feature a
private stairway descending to the beach. High ceilings
promote the spacious layout which includes an elegant master
bedroom and separate living room with a sofa bed. A
luxurious marble bathroom has as its centerpiece a soaker
tub as well as a private glassed shower stall. The suite is
conveniently equipped with individually controlled air
conditioning, two 32" LCD televisions, radio and CD player,
as well as three dual line telephones with voicemail. As an
extraordinary amenity, the Oceanfront Casita Suites feature
their own private Infinity Pool on the terrace, with a
stunning view to the Beach, the sparkling Caribbean Sea and
the Island of Cozumel. 963 square feet.
Bedding: 1 king bed.
(*) Denotes on request basis only, no allotment given.
All accommodations include: rollaway bed (on request): ($),
shower/bathtub separate, vanity (double), crib (on request), bathtub
(large, soaking), ceiling fans and air conditioning.
($) Denotes a fee may be charged.
Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.
Food And Beverage Outlets
Aqua Pool Bars, Grab a sunset (literally!). Swim to the Aqua Pool
Bar and enjoy your favorite cocktail while listening to live music. The
Aqua Pool Bar is an adult's only water lounge located on the Island
Water Park. Dress code: bathing suit is acceptable.
General Opening Hours: 10am to 6pm
General Opening Days: Daily
Dress Code: Beach Attire.
Las Olas Bars, Las Olas Pool Bar captures the refreshing colors
of Fairmont Mayakoba's surroundings. Inspired by the water canals that
frame this Caribbean paradise, enjoy refreshing drinks with family and
friends. Dress code: bathing suit is acceptable.
General Opening Hours: 10am to 6pm
General Opening Days: Daily
Dress Code: Beach Attire.
Cafe Maya, From sunrise to sunset this market caf serves
mouthwatering pastries, classic deli favorites, gourmet coffees and ice
cream. Caf Maya also stocks supplies for the in-room refreshment
centers - guests can browse for themselves or order for delivery. Caf
Maya is also a perfect place to pick up unique culinary souvenirs like
Mexican seasonings and hotel pottery as well as handy selection of
sundries. Terrace seating is available.
General Opening Hours: 7am to 9pm
General Opening Days: Daily
Dress Code: Resort Casual.
La Laguna Grill & Bar, Surrounded by crystal clear waters from
the Mayakoba lagoons, a Caribbean Island itself at the main pool area.
This relaxed yet enchanting location serves outstanding breakfast
buffet, lunch and dinner including wood-fired pizzas, light and healthy
alternatives and outstanding cuisine with a hint of Latino-Mex inspired
cuisine. Breakfast buffet is 7am to 11:30am, breakfast a la carte is 7am
to 12pm. Lunch and dinner are a la carte.
Lunch Hours: 12pm to 5pm
Dinner Hours: 6pm to 11pm
Dress Code: Resort Casual.
El Lobby Lounge, Tasty Mexican botanas, relaxing afternoon tea,
and coffee service are served in this enchanting authentically local
atmosphere. Live music nightly. Dress code: resort casual during day
time. Resort elegant at evening cocktails.
La Laguna Lounge, Featuring a cozy and casual decor, La Laguna
Lounge is the ideal setting to relax before or after dinner. Live Jazz
music every night.
El Puerto Restaurant(*), The menu captures all the rich, seasonal
and surprising flavors of Mexico alongside International favorites. It
can be booked for private events. Inspired on a former port area,
spectacular views over the lagoon and cozy atmosphere, at dinner time El
Puerto Restaurant becomes a place for fresh Caribbean lobster, shellfish
platters, live clams and oysters, crab legs, giant shrimps and daily
fisher market delicacies. Located in the main building, lower level.
Breakfast Hours: 7am to 11:30am in high season
Lunch Hours: 12pm to 5pm in high season
Dinner Hours: 6pm to 11pm
Dinner Days of Opening: Tuesday through Sunday
Dress Code: Resort Casual.
No tank tops, shorts, swimming suites or t-shirts for
dinner please.
(*) Denotes reservation is required.
Las Brisas Restaurant & Lounge Bar(*), A la Carte Breakfast and
light lunch delicacies are served outdoors during the day. Seating for
85 indoors and 50 on the terrace. Dress code is resort elegant for
dinner. Please no shorts, tank tops or t-shirts in the evening.
Dinner Hours: 6pm to 11pm
Dinner Days of Opening: Monday to Saturday
(*) Denotes reservation is required.
Las Brisas Terrace, Sun and sand meet flavor and fun. Located on
the terrace area of Las Brisas Restaurant, Las Brisas Terrace with its
al-fresco concept, is the ideal place to indulge with all time favorite
cocktails, fruit infused sangria, cold beer, Mexican wines and regional
cold beverages. The lunch menu offers a great selection of items from
the renowned 100% beef burgers to local flavorful dishes and appetizers.
Lunch Hours: 11am to 5pm
Lunch Days of Opening: Daily
Dress Code: Resort Casual.
Add-On Package (Honeymoon Celebration 2017)
HONEYMOON CELEBRATION 2017
Booking Dates: 07/05/2016 - 01/07/2018
Travel Dates: 01/05/2017 - 01/07/2018
Package Inclusions:
-One category upgrade based on availability at check in (no
upgrade to Suites or to/within Beach Area and Ocean Front
categories
-Mayan Serenade Tour: Available by invitation only. In this
tour, the tatich-ha (Mayan water guide) will be waiting for
the guests at the main Lancha (boat) dock. Once the couples
are in the boat, which has been decorated with white fabrics
and cushions, a natural infusion made of guava and
strawberry is offered to the couple while they enjoy the
romantic Mayan legend of Princess Nicte-Ha.
Please Note:
-Offer is combinable with all other promotions.
Specialty Package (Inclusive Premium Appetite For Luxury 2017)
INCLUSIVE PREMIUM APPETITE FOR LUXURY 2017
Booking Dates: 07/05/2016 - 01/07/2018
Travel Dates: 01/05/2017 - 01/07/2018
Package Inclusions:
-Room and room tax
-Food and beverage
-Food and beverage tax and gratuity per adult
-Beer, wine and liquor (premium international brands), coffee,
tea, juices and soft drinks served by the glass
Please Note:
-Rates do not include the daily resort fee.
Specialty Package (Inclusive Premium Appetite For Luxury 2018)
INCLUSIVE PREMIUM APPETITE FOR LUXURY 2018
Booking Dates: 06/28/2017 - 01/03/2019
Travel Dates: 01/04/2018 - 01/03/2019
Package Inclusions:
-Room and room tax
-Food and beverage and food and beverage tax and gratuity per
adult
Please Note:
-Food and beverage venues not included in the Inclusive
Premium Appetite for Luxury Package: In room dining; Cafe
Maya, Willow Stream Spa, El Camaleon Golf Course (Club
House or Golf Course), Kid's Club, food and Beverage at
other Mayakoba Resorts
-Rates do not included the daily resort fee or the Ecology
County Fee.
Package inclusions are subject to change.
Bonus Features
Travel Dates: 01/04/2018 - 01/03/2019
-Rates include full American breakfast buffet daily in La
Laguna restaurant, per adult for up to three adults in the
room.
-Children ages 0 to 5 years old eat free from the children's
menu when dining with an adult.
Miscellaneous Information
General Information
-Guests will be required to leave a credit card imprint or
cash deposit with the front desk before signing privileges
for incidentals will be extended unless a master account is
established which guarantees all charges by the operator.
Discovery Club & Adventure Camp
Fairmont Mayakoba's Discovery Club & Adventure Camp offers
dynamic, cultural and educational activities to spark the
creativity of even its youngest campers. Kids 4 to 12 can
enjoy epic adventures in the sacred Mayan jungle and learn
about planet Earth's natural and cultural wonders, with the
guidance of Iggi the iguana, Chamu the monkey and Balam the
jaguar, create unique handcrafts such as Penachos (Mayan
inspired head dress) or make colorful paper banners,
pinatas or Origami, among many other fun activities.
Complimentary daily access to the resort's kids club (3
hours maximum per day per kid).
Resort Fee
Travel Dates: 01/05/2016 - 01/07/2018
-The hotel charges a resort levy that will be collected
directly at the hotel.
-The Resort Fee is not payable by children ages 17 and below.
-Children ages 4 to 12 enjoy 3 hours daily of complimentary
supervised Kid's Club from 9:00am to 12:00pm or 5:00pm to
8:00pm.
-On property bird watching boat tour
-Use of bikes to tour the property
-Complimentary access to tennis and paddle courts and
complimentary use of rackets and balls
-On property use of sea kayaks, snorkeling, paddle surfing
and catamaran tours
-24 hours internal transportation and transfers to the other
hotels inside Mayakoba and to the Golf Course El Camaleon
-Complimentary access to tennis and paddle courts and
complimentary use of rackets and balls.
-Non-motorized watersports, including kayaks, guided
catamaran tours, snorkeling, stand-up paddle and windsurf
on stand-up paddle boards.
-WiFi in rooms and commons areas throughout your stay
-Valet parking (1 vehicle per room)
-Housekeeping service twice daily
-Sony PlayStation teen's room
-Fitness center access
Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one
of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and
social development of the region. In an effort to continue
to preserve, conserve and beautify the destination, the
Municipality of Solidaridad has implemented a small
environmental levy on visitors effective 09/01/17-onwards.
Hotels will collect $20 Mexican pesos per room per day on
check out. The proceeds will be deposited in an environmental
trust to fund local projects.
Additional Fees
Travel Dates: 01/04/2018 - 01/03/2019
-Rates do not included daily resort fee ($20.00 USD per
adult, per night) or the Ecology County Fee ($20.00 MXN
peso per room per night) and are subject to government
taxes.
-Taxes, gratuities and the resort fee are subject to change
based on government legislation and/or union contracts in
force at the time.
-These fees are to be paid by clients upon departure from
the hotel.
Resort Fee Inclusions:
Travel Dates: 01/04/2018 - 01/03/2019
-Children ages 4 to 12 enjoy 3 hours of daily complimentary
supervised Kid's Club (9:00am-12:00pm or 5:00pm-8:00pm)
-On property bird watching boat tour
-Use of BMW bikes to tour the property
-Complimentary access to tennis and paddle courts and
complimentary use of rackets and balls
-On property non-motorized water sports including use of sea
kayaks, snorkeling equipment, paddle surfing and guided
catamaran tours.
-24 hours internal transportation and transfers to the other
hotels inside Mayakoba and to the Golf Course El Camaleon
-WiFi in rooms and commons areas throughout your stay
-Valet parking (1 vehicle per room)
-Housekeeping service twice daily
-Fitness center access
Cancellation Fees
2017
01/05/17-12/15/17, within 14 days, 2-night penalty.
12/16/17-01/07/18, within 60 days, 100% penalty.
2018
01/04/18-12/15/18, within 14 days, 2-night penalty.
12/16/18-01/03/19, within 60 days, 100% penalty.
