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Grand Oasis Caribbean Resort

Rating:
DAI Inside Scoop: The Grand Oasis Caribbean Resort offers 385 luxurious and chic guestrooms and suites, each providing beautiful views of the turquoise waters of the Mexican Caribbean. Its shoreline is 650 feet of fine white sand dotted with palapas and chaise lounges to provide perfect relaxation. Work up a sweat in the modern gymnasium, or play tennis on the hotel's courts. Stay in touch with friends and family back home, or even get some work done, in the business center. A modern spa with its calming atmosphere offer services to rejuvenate body and soul. This beautiful resort will delight you with entertaining activities throughout the day and into the night.

Hotel Information


Grand Oasis Palm
Blvd. Kukulcan Km 4.5, Seccion C, Lote 1
Zona Hotelera
77500 Cancun, Quintana Roo, Mexico


Distance from hotel to town, 3 miles (5 kms).
Distance from hotel to Cancun International Airport (CUN), 13 miles (21 kms).

Cancun's Family All-Inclusive Resort: Mexican style. Viva
Mexico! The Grand Oasis Palm offers luxurious guestrooms and
suites, each providing beautiful views of the turquoise
waters of the Mexican Caribbean. The resort features
beautiful Mexican decors and marble throughout. All rooms
provide individually controlled air conditioning, private
baths, one king size bed or two double beds, cable
television with pay per view, coffee makers, hair dryers,
direct dial telephones, welcome amenities, mini-bars and
safe deposit boxes. Its shoreline is 650 feet of fine white
sand dotted with palapas and chaise lounges to provide
perfect relaxation. Work up a sweat in the modern gymnasium,
or play tennis on the hotel's courts. A modern spa, Kin Ha,
with its calming atmosphere offer services to rejuvenate
body and soul and a tobacco shop and beauty salon are also
available for your pampering. This beautiful resort will
delight you with entertaining activities throughout the day
and into the night. Exciting Kid's Club is enhanced by new
activities such as cooking lessons, disco, movies, video
game areas, amphitheater, overnight club, babysitting
services, pool with slide, playground and activity classes.

Hotel Amenities


Activities Desk Aerobic Classes
Babysitting Services ($) Ballroom
Bar (swim-up) Bars (7)
Beach (onsite) Beauty Salon ($)
Business Center Car Rental Desk ($)
Children's Activities Children's Playground
Coffee Shop Concierge
Currency Exchange Entertainment
Fitness Center Game Room
Gift Shop Golf (nearby) ($)
Hospitality Desk Internet Service ($)
Laundry Service ($) Medical Services ($)
Multilingual Staff Parking Facility
Physician (on call) ($) Pool (children's)
Pool (outdoor) Poolside Beverage Service
Poolside Grill Restaurants (11)
Safe Deposit Boxes (in room) Snack Bar
Spa Squash Court
Taxi Stand ($) Tennis Courts (lighted)$ ($)
Tour Desk ($) Tours & Excursions ($)
Travel Agency ($) Valet Service ($)
Volleyball (beach) Waterslide
Watersports (non-motorized) Wedding Coordinator

Miscellaneous Amenities: ($)
Overnight Camp

The Kidd-O Zone

This club was designed with the whole family in mind.
Endless fun for the kids, great family time and the
opportunity for grownups to reconnect and share some well
deserved quality time!

The fully supervised Kidd-O Zone offers 50,000 square feet
of non-stop fun. Here are some of the highlights:

-Kidd-O Zone provides compelling outdoor fun with the splash
zone which features a dedicated beach area with kid-sized
lounge chairs, surfboards and family cabanas.
-The pool area features a mini water park with activities
including a trampoline, climbing iceberg, a pirate's ship
with slides, a wading pool with inflatable water tubes and
more. The outdoor space also includes an interactive
playground for kids to run, climb and play.
-Rounding out the new Kidd-O Zone is the Pirates del Caribe
Food and Beverage Plaza, designed as an outdoor marketplace
where delicious treats await including an ice cream station,
cookie and pastry station and more. The plaza is also home
to the child friendly versions of various restaurants such
as Petit Mr. Wimpy, Petit Tacos and Petit Happy Chicken, all
of which feature favorites including mini hamburgers, tacos
and more.
-For an exhilarating experience, families can explore the
Caribbean aboard the resort's very own Captain Hook's pirate
ship. Sailing weekly from the dock at Grand Oasis Palm, the
ship's decks are primed for tons of kid focused fun such as
treasure hunts, games and a pirate show.
-Open daily from 9:00am to 10:00pm, parents can have some
time alone on the golf course or the spa, or enjoy a
romantic dinner at one of the property's adults only
restaurants while the kids are having a blast at the Kidd-O
Zone. The Adult Zone offers the Kin Ha Spa and Sensoria,
which feature opulent treatments in a tranquil oasis and
gourmet dining options including The White Box, a modern
gastro bar, and Careyes, an a la carte Mexican haute
restaurant. Entertainment options abound at the Sian Ka'an
Beach club where show offerings change nightly.
-This program is free of charge

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Children's age break is 12 years old.


Maximum Occupancy:

2017
Grand - 4 adults or 4 adults and 1 child
or 2 adults with 3 children
or 3 adults and 1 child.
Grand Plus - 4 adults or 4 adults and 1 child
or 2 adults with 3 children
or 3 adults and 1 child.
Family Room - 4 adults or 4 adults and 1 child
or 2 adults with 3 children
or 3 adults and 1 child.

2018
Grand - 3 adults or or 3 adults with 2 children
or 2 adults with 3 children
or 4 adults and 1 child.
Grand Ocean - 3 adults or or 3 adults with 2 children
or 2 adults with 3 children
or 4 adults and 1 child.
Family Room - 4 adults or or 3 adults with 2 children
or 2 adults with 3 children
or 4 adults and 1 child.

Grand, Small built-in daybed, WiFi ($), minibar restocked
daily (bottled water, sodas, beer), room safe ($), flat
screen TV with cable, USB ports.
Bedding: 1 king bed or 2 double beds.
View: Garden or Sunset.

12/24/2016 - 12/21/2017
Grand Plus, WiFi; In-room safe; Upgraded minibar with drinks
and snacks refilled daily; Built-in daybed; Coffee maker;
Air conditioning; Radio alarm clock; Beach towels; Hair
dryer; USB ports; Bath amenities;Bathrobe and slippers;
Direct-dial telephone; Flat screen TV with cable; Blackout
drapes/curtains; Bathroom (private); Desk/Table; Iron &
ironing board; iPod docking station; Daily turndown service;
Welcome amenity upon arrival; Private check in and check out
with concierge; Late check out (subject to availability); 24
hour room service (delivery fee applies); Up to 20% discount
on select spa services; 1 day free rental of Oasis Smart car
for stays of 4 nights or longer (insurance fee applies).
Bedding: 1 king bed or 2 double beds.

Family Room, Two conjoined rooms: one room for kids (2
double beds) and one for parents (king size bed), WiFi ($),
minibar restocked daily (bottled water, sodas, beer), room
safe ($), 2 flat screen TVs with cable, USB ports.
Bedding: 1 king bed and 2 double beds.
View: Ocean or Sunset.

12/22/2017 - 12/20/2018
Grand Ocean, Small built-in daybed, free WiFi (two devices
per room), Spa discounts: up to 20% off select services,
upgraded minibar restocked daily (bottled water, sodas,
beer), 24 hour room service (delivery fee applies), free one
day Smart car rental for stays of 4 nights or longer
(Insurance fee applies), daily turndown service, welcome
amenity, private concierge check-in and check-out, late
check-out (subject to availability), bathrobe and slippers
to use during stay, room safe, flat screen TV with cable,
USB ports.
Bedding: 1 king bed or 2 double beds.
View: Ocean.

All accommodations include: housekeeping (daily), rollaway bed (on
request), telephone (direct dial), air conditioning, hairdryer, bath
amenities, bathroom (private), crib (on request) and alarm clock.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Isla Mujeres Bar

La Cantina

Rincon Del Cafe

Sports Bar

Sushi Bar

Swim Up Bar

Tequila Lounge

Sian Ka'an Beach Club, American style beach club. Only available
to Grand Plus guests.

Dos Lunas, International Buffet and Italian corner

Sisal, International Buffet

Sisal Buffet Kids Club

Havana Cigar Bar, Not part of the All Inclusive. There is a fee
for this bar.

Coffee & Me

Piratas Del Caribe Food Court, Burgers, hot dogs, chicken nuggets

Sweet Palm, A huge candy corner

Terraza Helados Pasta & Pizza Dos Lunas

Careyes, Mexican Gourmet

La Bamba, Mexican seafood

Las Palmas, Buffet & Rodizzio

Los Agaves, Mexican food

Makitaco, Mexican-Japanese fusion

Sushi Bar By Makitaco, Mexican Sushi fusion

Terraza Agaves Tortas Y Tacos

The White Box, Mediterranean Gastrobar

Isla Mujeres, Snacks

La Cantina, Snacks

Add-On Package (Honeymoon, Anniversary & Wedding Program 2018)


HONEYMOON, ANNIVERSARY & WEDDING PROGRAM 2018
All honeymooners and guests celebrating their wedding
anniversary staying at any Grand Oasis or Oasis property
will receive the following:

Booking Dates: 06/28/2017 - 12/20/2018
Travel Dates: 12/22/2017 - 12/20/2018

Package Inclusions:
-Priority check-in through the Oasis Plus desk with a
tropical welcome drink
-Complimentary upgrade to best available accommodation
(within reserved category) at time of check in
-A fruit basket and a bottle of domestic sparkling wine in
their room
-King size bed (subject to availability at time of check-in)
-Special reservations for a romantic dinner with a bottle of
house wine.

Package Minimum Stay: 5 nights

Please Note:
-Marriage certificate must be presented at check in to receive
above mentioned added values.
-Honeymoon must be within 6 months of marriage.
-Anniversary must be within 5 days of stay.

Add-On Package (Honeymoon/Anniversary Program 2017)


HONEYMOON/ANNIVERSARY PROGRAM 2017
All honeymooners and guests celebrating their wedding
anniversary staying at any Grand Oasis or Oasis property
will receive the following:


Booking Dates: 03/04/2016 - 12/21/2017
Travel Dates: 12/24/2016 - 12/21/2017

Package Inclusions:
-Priority check in through the Oasis Plus Desk
-Tropical welcome cocktail
-Complimentary use of a Smart Car (insurance is mandatory
and is not included)
-Complimentary upgrade to best available accommodation
(within reserved category) at time of check in.
-A fruit basket and bottle of domestic sparkling wine in
their room
-King size bed (subject to availability at time of check in).
-Special reservations for a romantic dinner with a bottle
of house wine

Package Minimum Stay: 5 nights

Please Note:
-This program is available with a minimum of a 5 night stay.
-Marriage certificate must be presented at check in to
receive package
-Honeymoon must be within 6 months of marriage.
-Anniversary must be within 5 days of stay.


Package inclusions are subject to change.

Bonus Features


-Bottled water
-Chaise lounges
-Coffee/Tea (in room)
-Watersports (Non-Motorized)
-Parking
-Towels
-Use of Fitness Center
-Daily activities

Miscellaneous Information



General Information
-Minimum age for check-in is 18 years of age without chaperone.

The Ultimate Kids Club "Kiddo Zone"
-Fully supervised daytime activities offering over 50,000
square feet of non-stop fun for kids 12 and under.

Spring Break Policies
-No student groups will be accepted at this resort
-Student/Youth are considered by the hotel as any
person between 18 and 24 years of age.

Oasis Runaway Program
Guests staying at any Oasis Hotel or Resort in Mexico on an
All Inclusive basis will be able to visit and enjoy the
other Oasis resorts for the day, having access to all food
and beverage outlets and resort facilities at the same
category level as booked. The ID system will be based on
color coded wrist bands. Guests of The Pyramid at Grand
Oasis will have full access to all properties and amenities
of all Oasis resorts. Guests staying at a Grand or SENS
property will be able to visit any other property as
described above excluding The Pyramid at Grand Oasis.
Program is not applicable at Oasis Palm, OH! By Oasis or
Smart by Oasis (Fee may apply to some Live Entertainment).

In an effort to maximize comfort for guests participating in
the Oasis Runaway program, a visit to the concierge (Oasis
Plus) desk, available at all of Oasis resorts, is required
to make arrangements one day prior to visiting any other
Oasis participating resort. The staff will need to know
visiting date, estimated time of arrival and resort guests
are planning to visit. The staff will place a courtesy call
in advance on their behalf. Cost of transportation is not
included. Black out dates may apply.

-Please note that this program will not be available at
Grand Oasis Cancun or The Pyramid at Grand Oasis from
02/21/18-03/31/18.

Inclusions are subject to change.


Entertainment
-50% off regular admission and preferential treatment at
Grand Oasis Cancun with live entertainment performed by
some of the most prestigious performers in the world.

Student/Youth Policy (Year Round)
Student/Youth Travelers are defined as any guest 24 years of
age and younger traveling without legal parent/guardian and
is applicable at al Oasis properties on a year round basis.
As a general rule, Oasis Hotels & Resorts will not accept
Student/Youth Groups (not applicable to family travel). Any
guests meeting the above definition of Student/Youth
Traveler are subject to the following conditions:

-Upon check-in, passengers will be required to pay a one
time Student/Youth resort fee in the amount of $30.00 USD
(cash only). Policy is mandatory, per person and not
refundable. Operator is obligated to inform all
Students/Youths of this charge.
-Credit cards issued to persons other than guest (i.e.
parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in is 18 years of
age.
-All rooms require one person that is at least 18 when
occupied by a 17 year old passenger. All students under the
legal age of 18 require a notarized consent from
parent/legal guardian providing authorization and taking
responsibility for the guest.
-No passenger under the age of 17 years of age is allowed to
occupy any room without a parent or legal guardian
accompanying them.
-Any student group traveling with guests under the age of 18
will require chaperone(s). One chaperone is required per
1-19 students/youths under the age of 18.
-The minimum age requirement for a chaperone is 25.
-All students will be assigned a special bracelet for ID
purposes.
-Please note the legal drinking age in Mexico is 18 years old.
-Student/Youth Groups are not accepted at any Oasis resort
and each individual resort reserves the right to deny
check-in.

Family Program
-Children, defined as guests between ages 3 to 12 years old,
stay and eat free when sharing accommodations with two
paying adults, utilizing existing bedding (maximum two free
kids).
-An adult (single occupancy) traveling with one child will
pay the double occupancy rate and up to two additional
children will be complimentary.
-Infants up to 2 years of age stay free at all times.
-Must include children's age in reservation.
-Proper ID (Passport) for age verification upon check-in is
required. Without proper ID/age requirement, the hotel will
apply full extra passenger fees at current rack rate.

Cancellation Fees


2017
12/24/16-01/01/17, within 21 days, 2-night penalty.
01/02/17-02/21/17, within 14 days, 2-night penalty.
02/22/17-03/31/17, within 21 days, 2-night penalty.
04/01/17-04/10/17, within 7 days, 2-night penalty.
04/11/17-04/16/17, within 21 days, 2-night penalty.
04/17/17-06/30/17, within 7 days, 2-night penalty.
07/01/17-08/16/17, within 14 days, 2-night penalty.
08/17/17-12/21/17, within 7 days, 2-night penalty.

No shows will incur a 100% penalty.

2018
12/22/17-01/01/18, within 21 days, 2-night penalty.
01/02/18-02/21/18, within 14 days, 2-night penalty.
02/22/18-03/31/18, within 21 days, 2-night penalty.
04/01/18-06/30/18, within 7 days, 2-night penalty.
07/01/18-08/16/18, within 14 days, 2-night penalty.
08/17/18-12/20/18, within 7 days, 2-night penalty.