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Hilton Waikoloa Village

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DAI Inside Scoop: Hilton Waikoloa Village® is a spectacular destination resort set on 62 oceanfront acres on the sunny and exclusive Kohala Coast of Hawaii’s Big Island. Here luxurious accommodations blend with graceful Hawaiian culture and art treasures to create a tropical vacation paradise.

Guests traverse the resort aboard mahogany boats that cruise tranquil waterways or in Swiss-made trams. Award-winning restaurants, shops and galleries invite exploration amid breathtaking scenery, lush tropical landscaping and abundant wildlife.

Hotel Information


Hilton Waikoloa Village
425 Waikoloa Beach Drive
Waikoloa, Hawaii


Distance from hotel to Kona International Airport (KOA), 25 miles (40 kms).

This resort has over 62 acres of unparalleled beauty and
luxury. Art treasures and antiques abound and furnishings
are refined yet comfortable. Its 647 guest rooms and suites,
feature spectacular tropical views and a private lanai and
are divided among the 3 low rise Ocean, Lagoon, and Palace
Towers. Guests reach their rooms on mahogany canal boat,
AC tram car, or stroll the resorts Museum Walk flanked by
Polynesian and Oriental artwork.

Hotel Amenities


Babysitting Services ($) Beach
Beauty Salon Business Center
Car Rentals ($) Children's Program
Doctor (on call) Dry Cleaning Services ($)
Fitness Center Laundry Facilities (coin-operated) ($)
Parking ($) Parking (valet) ($)
Pools (2) Sauna
Scuba Diving Shops ($)
Snorkeling Steam Room
Sundries Shop Travel Desk
Volleyball Waterslide
Watersports Whirlpool

Spa
Spa, on site Kohala Spa, a 25,000 square feet facility offers
complete self-renewal including fitness, spa treatments,
nutrition, beauty counseling, health and spiritual growth.

Miscellaneous Amenities
Flamingo Sanctuary

Miscellaneous Amenities: (24)
Meeting / Ballrooms

Miscellaneous Amenities
Deep Sea Fishing

Bars/lounges: (8)
Bars / Lounges

Golf: (2)
Golf, two 18-hole, championship golf courses on site,
The Beach Course and The Kings Course.

Miscellaneous Amenities
Wildlife

Tennis Courts: (8)
Tennis Courts

Restaurants: (9)
Restaurants

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above
may have an additional fee associated with them.

Markets


Family Friendly, Honeymoon, Wedding, Romance and Leisure.

Accommodation Categories And Descriptions


Arrival/Departure Time:
Check-in-time: 4:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on
request, and subject to availability.

Children Policy:
Child age break is 18 years old.

Maximum Occupancy:

2017-2018
Ocean Tower Resort View - 4 adults or 2 adults and 2
children.
Ocean Tower Partial Ocean View - 4 adults or 2 adults and 2
children.
Ocean Tower Ocean View - 4 adults or 2 adults and 2
children.
Ocean Tower Ocean Front - 4 adults or 2 adults and 2
children.
Ocean Tower 1 Bedroom Suite - 5 adults or 2 adults and 3
children.
Hale Ike Palace Tower Resort View - 4 adults or 2 adults and 2
children.
Hale Ike Palace Tower Ocean View - 4 adults or 2 adults and 2
children.
Hale Ike Palace Tower 1 Bdrm Garden Vw Ste - 5 adults or 2 adults and 3
children.
Makai Mountainside at Lagoon Tower - 4 adults or 2 adults and 2
children.
Makai Ocean Side at Lagoon Tower - 4 adults or 2 adults and 2
children.
Makai Ocean View 1 Bedroom Suite - 5 adults or 2 adults and 3
children.

Ocean Tower Resort View, (OTQ) Offers views of golf, garden or mountain views.
Bedding: 1 king bed and 1 sofa bed (single) or 2 double beds.

Ocean Tower Partial Ocean View, (QTO) Sparkling Glimpses
of the Pacific Ocean or Wailua Bay through Tropical Garden
or Golf Course views from your private lanai.
Bedding: 1 king bed and 1 sofa bed (single) or 2 double beds.

Ocean Tower Ocean View, (OQO) Pacific Ocean & Tropical Garden
views from your private lanai.
Bedding: 1 king bed and 1 sofa bed (single) or 2 double beds.

Ocean Tower Oceanfront, (OTW) Ocean Front Views in the
West Wing of Ocean Tower near Buddha point.
Bedding: 1 king bed and 1 sofa bed (single) or 2 double beds.

Ocean Tower One Bedroom Suite, (QOB) Glimpses of the Kohala Pool,
Pacific Ocean, or Wailua Bay through Tropical Garden views
from dual Lanais. These suites feature separate living and
bedroom spaces with one king bed with an oversized bath-
room. Spacious living room includes ONE Queen size sofa
sleeper, hard wood flooring, DVD/CD player, 42 inch HDTV
and dining area for four. Located on the Southern side of
the Center Ring of Ocean Tower.

Hale Ike Palace Tower Resort View, Offers golf, garden or mountain
views.
Bedding: 1 king bed and 1 sofa bed (single) or 2 queen beds.

Hale Ike Palace Tower Ocean View, Distant glimpses of the Pacific
Ocean & Wailua Bay through Tropical Garden views from
your private lanai.
Bedding: 1 king bed and 1 sofa bed (single) or 2 queen beds.

Hale Ike Palace Tower One Bedroom Garden View Suite, Lush
Tropical Garden views from dual Lanais. These suites feature
separate living and bedroom spaces with ONE king bed with
an oversized bathroom. Spacious living room includes one
Queen size sofa sleeper, hard wood flooring, DVD/CD player,
42 inch HDTV and dining area for four.

Makai Mountainside At Lagoon Tower, (MML) 530 sq. ft., MAKAI
(Mountainside) Premium rooms in the Lagoon Tower offer
Southern Views of Hualalai Mountain in the distance. MAKAI
rooms include two Queen size beds or one King size bed with
single chair sleeper, upgraded guest bath with twin vanities,
and a luxurious a shower/bathtub combination with premium
hand-held shower heads.

Makai Ocean Side At Lagoon Tower, (ZMO) 530 sq. ft., MAKAI
(Oceanside) Premium rooms in the Lagoon Tower with
views of the ocean, dolphins, or snorkeling lagoon. MAKAI
rooms include two Queen size beds or one King size bed
with single chair sleeper, upgraded guest bath with twin
vanities, and a luxurious a shower/bathtub combination
with premium hand-held shower heads.

Makai Ocean View Suite One Bedroom, (MZ1) 1,060 sq. ft.
MAKAI (Oceanside) One Bedroom Suite in the Lagoon Tower
with panoramic ocean views from two private lanais. Each
suite has a separate living area with a queen-sized sofa
bed and oversized bathroom. These suites are located
above the dolphin lagoon and near the Kona Pool, ocean,
and snorkeling lagoon.

Please Note:
-All Makai reservations require guest arrival time and ETA
to hotel.

Makai Amenities
The Makai Experience begins upon their arrival and
continues throughout their stay:
-A dedicated Makai check-in desk in the Main Lobby.
-Expedited luggage delivery will be provided.
-Signature room amenities for Makai guests include:
Plush Robes for two
Bottled Island Water refreshed daily (2 bottles)
Upgraded signature Kohala Spa deluxe amenities
Welcome Note from the General Manager

Their Makai stay entitles them to a level of privilege
unsurpassed, including:
-A Personal Makai Tours & Activities Desk
-Priority Cabana, Restaurant and Spa reservations with
guaranteed available seating. (Regular charges for these
services/amenities apply. Priority reservations give Makai
guests priority over all other guests, Cabanas, restaurants
and Spa are not complimentary.)
-Priority advanced spa reservations
-Complimentary access to our Kohala Spa facilities, Jacuzzi,
steam room, and fitness equipment
-A Makai dedicated area at Kona Pool with special chaise lounges
and towels.
-Priority tee times and tennis court reservations.

All accommodations include: coffee maker, crib (upon request), data
port, hairdryer, internet access (high speed): ($), non-smoking
accommodations (available on request), clock radio, safe (in
accommodation), telephone (direct dial), turndown service (available
upon request), accommodations (for physically challenged guests), air
conditioning, radio and rollaway bed (on request).

Room Service (limited): ($)
Available 6:00am to midnight


($) Denotes a fee may be charged.

Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.

Food And Beverage Outlets


Kohala Pool Bar, Enjoy the best Mai Tai cocktails in the resort
at Kohala Pool Bar. Keep nourished all day long with a selection of
wraps, sandwiches and salads, as well as refreshing drinks to help you
cool off. Its the perfect spot to unwind with the kids.

General Opening Hours: 11:00am-4:00pm

Kona Pool Bar, Enjoy tempting poolside menus and sunshine snacks
and drinks, including salads, panini and deli sandwiches. Located beside
the largest of the three pools, there is plenty of options for kids too!

General Opening Hours: 10:00am-5:00pm

Kona Tap Room, Located near the Main Lobby, Kona Tap Room is a
convenient and fun gathering place. With an exciting array of 16 craft
and domestic beers on tap and casual fare, its the perfect spot to cure
what ales you!

Big Island Breakfast, Wake up to a Big Island Breakfast and start
your day in style, overlooking the lagoon and white sand beach. Enjoy a
relaxed ambiance with lavish buffets and a la carte options.

Waikoloa Coffee, Enjoy rare Kona Coffee from Hawaiis premier
roaster. Try signature espresso drinks, fruit smoothies, acai, pastries,
savory croissants and quiche.

Dress Code: Casual.

Lagoon Grill, Grab a tasty snack or a refreshing drink in the
Lagoon Grill as you watch our resident dolphins playing in the lagoon
below. This casual outdoor eatery serves up a variety of quick,
delicious delights.

Dress Code: Casual.

Shaka Cones, Cool down on a warm Hawaiian day with a Shaka Cone.
Choose from a wonderful selection of Tropical Dreams Ice Cream flavors,
featuring scoops, shakes and sundaes.

Dona & Toni's Pizza, Dine in or take out at Dona & Toni's Pizza
which offers a casual dining Italian-style restaurant with a variety of
creatively designed pizzas with unique island inspired toppings.

Dress Code: Casual.

Kamuela Provision Company, (KPC) In a stunning oceanfront
setting, KPC offers Hawaii Islands most spectacular sunset views. Enjoy
cocktails and dine on exquisite, locally sourced cuisine, ranging from
succulent prime steaks to Hawaiian seafood specialties.

Dress Code: Casual.

Orchid Marketplace, Enjoy family-friendly poolside dining at this
charming Waikoloa restaurant, Orchid Marketplace. Located alongside the
Kona Pool, this outdoor eatery provides the perfect location for a quick
bite.

Dress Code: Casual.

Miscellaneous Information



Dolphin Quest
Dolphin Quest is an educational face to face encounter
with bottlenose dolphins under the expert guidance of
a professional staff in their own crystal clear lagoon.

Dolphin Quest Hawaii program spaces are made available to
the public up to one year prior to the date about which the
guest is inquiring. Hilton Waikoloa Village is NOT responsible
for reservations, accommodations and/or any part of the
Dolphin Quest program. Therefore, the responsibility of booking
reservations with Dolphin Quest falls with the traveling guest,
the travel agent or wholesaler to handle all requests directly
with the Dolphin Quest Guest Service Crew. Crew Members are
available for calls seven days a week at 1-808-886-2875, faxed
at 1-808-886-7030 or e-mailed at dqhawaii@dolphinquest.org.
Note: If all spaces are filled, guests are advised to speak to
a Crew Member at the Dolphin Quest gift shop upon arrival for
further options. During peak seasons, an 8:00am first-come,
first-serve morning process is available for guests to sign
up for spaces.

Several notes are of importance in these procedures:
-All available spaces are allocated on a first-come,
first-serve basis.
-All program times and prices are subject to change
throughout the year. Please check in with the Dolphin Quest
Gift Shop or call Dolphin Quest directly to ensure accurate
program times.
-If the guest is not allocated spaces on the first attempt
at the 8:00am morning stand-by process or the individual
program process, the guest may repeat each of these
procedures throughout their stay until they are able to
participate in a program.
-Dolphin Quest reserves the right to change or cancel programs.

No Smoking Policy
Smoking is prohibited in enclosed or partially
enclosed facilities open to the public. This includes private
businesses, areas of employment and facilities owned by the
state or the counties.

With this law in place, many of the room lanais have been
converted to non-smoking. Please keep in mind that the hotel
will make every attempt to provide Lanai smoking floor
accommodations as requested but will not guarantee same.
Floors are subject to change.

Smoking is allowed only on the Guest Room Lanais on the
following towers:

Lagoon Tower: Floor 6, Partial Ocean View and Deluxe Ocean
View rooms (all rooms on the 6th floor)
Palace Tower: Floor 7, Deluxe Mountain View, Partial Ocean
View and Deluxe Ocean View rooms (all rooms
on the 7th floor)
Ocean Tower: Floor 6, Partial Ocean View and Deluxe Ocean
View rooms (rooms 6054-6093)
Floor 7, Deluxe Ocean View rooms (rooms
7040-7053 and 7094-7102)
Floor 8, Deluxe Ocean View rooms (rooms
8001-8039)

Early Check-Out Fee
-In the event a guest checks out prior to the guest's reserved
checkout date and by the posted 12:00PM check out time, the
Hotel will add an early checkout fee to that guest's individual
account. Guests wishing to avoid an early checkout fee should
advise the Hotel at or before check-in of any change in planned
length of stay. The current early departure fee is $100.00, subject
to change. Excludes all non-refundable programs. Should guest
be on a minimum night stay package and fails to meet the minimum
length of stay for the booked package, guest will be charged the
early departure fee directly and all package inclusions will be voided.
Rate will default to the daily net rate and additional package components
will be charged retail rates based on usage.

Guaranteed Bedding
-Guarantee of bedding type can be confirmed in advance based
upon availability at $25.00 per room, per night, plus tax.
-Applies only to clients desiring advance guaranteed bedding type
and who agree to the charge.
-Bedding types that can be requested are:
Ocean Tower rooms have either one King Bed with a Full size sleeper
sofa or two Double Size Beds.
Palace Tower rooms have either one King Bed with a Full Size sleeper
chair or two (2) Queen Beds.
Lagoon Tower rooms (Makai) have either one King Bed with a Single
size sleeper chair or two Queen Beds.
-Rooms with two beds do not include sofa beds.

Guaranteed Connecting Rooms
-Guarantee of adjoining/connecting rooms can be
confirmed in advance at a fee of $50.00 plus tax
per room pair, per night
-Applies only to clients desiring advance guaranteed
connecting rooms and who agree to the charge.
-If connecting rooms are unavailable, reservations
will advise via written communication and the
guarantee will be placed on a request basis.
-If guarantee of adjoining/connecting rooms cannot
be confirmed in advance, it will be noted as a request
on guests' reservation and, therefore, will have no
additional charge should adjoining/connecting rooms
be available upon guests' check-in.

Please Note:
Palace Tower Ocean View rooms do NOT have connecting rooms.

Fee is subject to change.

Resort Fee
There is a mandatory resort fee. The Resort fee
includes the following:

-Local calls and 800 access calls
-High Speed Internet Access/Wi-Fi Access in guest
rooms and all public areas
-In-Room PlayStation 3 Console with unlimited movies
and games
-Daily cultural activities including Lei Making, Hula, and
Ukulele Lessons
-20% discount on Lagoon Beach Toys (non-motorized)
-Keiki Pool Activities & Scavenger Hunt- Schedule listed
on the back of Resort Activities Guide
-Fitness or Yoga Class at the Kohala Spa: One class per
person, per day from the existing fitness schedule. Space
is limited and reservations are recommended.
-Pool Toy inflation at Kona Pool and Lagoon Beach recreation
desks. Inflatable pool toys will be available for purchase or
guests may bring their own.
-Big Island Bird Talk with resident wildlife specialist. Daily at
10:00am in the main Lobby. The talk will last approximately
30 minutes and reservations are not required.
-Complimentary Photo Session and receive one (1) 4"x 8"
photo (To schedule session, please visit the Resort Photography
Desk located in the Main Lobby, next to Kona Tap Room)

Resort fee inclusions are subject to change.

Please note that effective 04/01/18, the Resort Fee will no
longer be included in rates and will be payable by the guests
directly to the hotel.


Porterage
-Porterage is available for a fee, payable to the hotel
directly.

Cancellation Fees


2017-2018
01/04/17-12/19/17, within 7 days, 1-night penalty.
12/20/17-01/03/18, within 30 days, 50% penalty.
01/04/18-03/31/18, within 7 days, 1-night penalty.